Trudy P Claspill Community Champion

Hello @Andrew Stickler When factoring in the costs of migrating from a self host product to a SaaS product you need to consider not only the license cost of the product but also the hosting and maintenance cost of the product. You no longer have to maintain 1..n servers on which the product is installed. You no longer have…

Hello @Monica You are not able to determine the statuses of the missing Epics? The Epics panel should only show Epics that are not set to the Status mapped to the column farthest to the right on your board.

If you are new to administering Jira I encourage you to make use of the training available at https://university.atlassian.com Some of it is free while other courses do require a fee. Here is a free recorded webinar that you might find useful in getting a better understanding of workflows and the use of Conditions and…

@Muhammad Azmi Adhani The difference is likely based on the "Enhance my board and backlog" option available from the Board actions menu. This changes available when this is enabled are relatively new feature, as described here.…

In the specific example you provided: What were the statuses of DP-104 and DP-103 at the time the rule ran? In your workflows it is valid to transition an issue from Backlog to In Progress, but not from any other status to In Progress. If the issues were not in the Backlog status at the time the rule ran and the rule tried…

Hello @Gergana Boeva It would be wonderful if you would share your solution here. Other community members who have the same requirement may find your post in their searching, and documenting your solutions would be helpful to them.

Hello @Geylani Özçubukçu Do you have only one done/green status, or do you have multiple done/green statuses? Can you show us the Columns And Statuses page from your board configuration?

Refer to this knowledge base article: https://confluence.atlassian.com/jirakb/how-to-revert-a-custom-field-value-when-edited-by-unauthorised-users-using-automation-1167831117.html

For which question is that the answer? Let me try to simplify my question. When deciding when the parent story needs to transition to In Progress, how do you decide what number of subtasks must be In Progress? Is it a static number? Is it a percentage? If so, is it a static percentage?

Hello @Caleb Michael Welcome to the Atlassian community. Natively Jira doesn't support that level of discrete reporting about the time logged against issues. There are a variety of third party apps that provide functionality to report on time logged during a specified time period. If you are not open to third party apps,…

Hello @Shamaine Kittson Welcome to the Atlassian community. The short answer is you cannot enable non-admins to make those kinds of changes.

Hello @Andrew Fellman Welcome to the Atlassian community. Is this for a Company Managed project or a Team Managed project? That information will show at the bottom of the panel to the left of the board. You said this is a sprint board, but you also put your post in the Jira Work Management forum. Jira Work Management is a…

Hello @Michael Wheatstone I don't see a method to "highlight" the statuses to which the issue can transition in a board for a work management project. I did notice that if the column has other issue in it, if you "pick up" a card that can't be dropped in that column then all the cards already in that column change such…

Hello @Elaine Cawthorne Are you working with issues in a Company Managed project or a Team Managed project? Are you working with just the native Jira filtering capabilities or do you have third party apps that extend those capabilities, like ScriptRunner or JQL Tricks? Are you trying to get the particular issue type issues…

Hello @Harish Have you tried to construct this automation? If so, show us what you have so far? What event should trigger this. Would that be the change of a subtask to the "close" status? Is it always only when 5 subtasks are closed that you want to transition the parent? What if the parent has fewer than 5 subtasks? What…

Hello @Harish Please show us your complete automation rule, details for any step that is trying to use that custom field, and the audit log for the execution of the rule Also show us the details of the issue involved in the rule execution so that we can see the field you want to use.

Hello @Franklin This appears to be essentially a duplicate of your other post. https://community.atlassian.com/t5/Jira-Cloud-Admins-questions/What-is-The-Use-Case-For-Creating-an-Issue-Type-as-a-Subtask-in/qaq-p/2498115 ...which has already received responses. If you want to dig into what was happening with your automation…

Hello @Randall Okon For Company Managed projects Permission Schemes are used to manage the permissions within a project. A single Permission Scheme can be used by multiple projects. Within the Permission Scheme the primary permission for being able to view the content of the project is the Browse Projects permission.…

According to the examples in this document https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ ...it seems like the email address that you use to login to Atlassian Cloud and into that Jira product specifically should work. I tested that by using my own login/email to set the Assignee…

@Luke Trend Are you working with a Company Managed project or a Team Managed project? Can you provide a screen image of an epic that is displayed in the panel now that you consider complete?

Addressing your concern about why the issues don't show up in the backlog column: With a Company Managed project the inclusion of an issue in the "Backlog" list on the Backlog screen versus being shown on the Board is based on the status of the issue. You can map specific statuses to display in the Backlog screen versus on…

Hello @Gergana Boeva I apologize. I spoke without first validating my suggestion. It does appear that neither the Original Estimate nor the Time Spent field is available for selection in that workflow transition rule in Team Managed projects. I have not yet found any documentation or change request that specifies what…

For a Team Managed project the Epic and all of its child issues and their subtasks must be in statuses mapped to the column farthest to the right on your board. Is that true for these Epics?

Hello @Jake Kim Welcome to the Atlassian community. Is this board for a Team Managed project? At the bottom of the panel on the left is a statement that will say the project is either team-managed or company-managed. For a Team Managed project Kanban board where the Backlog screen has been enabled, issues created using the…

What was the status of issues DO-104 and DP-103 at the time this rule ran? Show us the workflow diagram for those types of issues. Does it include a transition from the status those issues were in to "In Progress"? Have you tried changing the Transition Issue action to explicitly set the status to In Progress rather than…

Hello @Jim Smith Custom fields that are part of the core functionality of a Jira product, whether that be Software or Service Management, may be locked. I think Affected Services is part of the core functionality of JSM. Why do you think you need to change the context? What problem are you trying to solve? If you need to…

@Aaron Rose As per the documentation on smart values for dates and times at https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#-- use the plusDays() function {{now.plusDays(45)}}

Issue Security has no impact on the issue type being available in the Create Issue function. Issue Security is only about the visibility of issues that already exist. There is no native method to limit which issue types can be used during issue creation, other than removing the issue types from the Issue Type Scheme used…

Hello @Doc Alvarez First I'll provide some supporting information. Columns on the board are mapped to Statuses that are assigned to the issues. Status values are grouped into color coded Status Categories: Category Color To Do gray In Progress blue Done green When a new status value is created the creator selects the…

I am sorry you are having a bad experience. Full disclosure - I work for an Atlassian Platinum Solutions Partner that operates in North America. If you wish to consider engaging a partner in this region you can check our web site or I can help you engage directly with our team. https://www.praecipio.com/…