Trudy P Claspill

This appears to be the other post you're referencing: https://community.atlassian.com/forums/Jira-questions/Do-mentions-still-add-users-to-an-issue-watch-list/qaq-p/3075166 Is the user a Customer or an Agent? Is the mention being done within the JSM UI by an Agent or by a Customer through the Portal?

in Do @ mentions in JSM comments still send an e-mail or add the user as a requested participant? Comment by Trudy P Claspill March 18

Hello @Jader Peixoto Volkmer The only method for adding options to a custom field outside of doing it through the UI is to use the Jira REST API: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-post

in How build a custom field with more than 400 itens Comment by Trudy P Claspill March 18

Breaking larger rules into multiple smaller rules needs to take into consideration if the environment is Jira Data Center or Jira Cloud, and if Jira Cloud then it needs to consider the subscription plan. In Jira Cloud the subscription plans have limits on how many rule executions can be run in a month. When that limit is…

in How can I optimize Jira automation rules for heavy workflows? Comment by Trudy P Claspill March 18

Did you not say that it works for some fields and not others? Their bug does not indicate that it is intermittent.

in Custom Drop Down Field not displaying selectable options in JSM Form when users type in the field Comment by Trudy P Claspill March 18

So the problem happens with some drop down fields but not others, fields have different numbers of options, and the form fields are linked to underlying Jira work item fields? I'm quite curious to see how this turns out. If you would be so kind, please report back here what you learn from Atlassian. Thank you!

in Custom Drop Down Field not displaying selectable options in JSM Form when users type in the field Comment by Trudy P Claspill March 18

My school memory that always makes me smile is remembering how excited my high school math teachers got when they were teaching. They were so animated! We could really tell that they loved both math and teaching.

in Throwback Thursday: Your Favorite School Memory #TBT Comment by Trudy P Claspill March 18

Hello @nagata shumpei It is not possible to either make the Summary field optional or to set a default value for it in Forms used in Jira Software and Business projects. I did not find a change request for either of those items in JAC. You could open a support case with Atlassian to find out if they have change requests…

in In Jira forms, is it possible to make the Summary field non-mandatory, or alternatively, set a defau Comment by Trudy P Claspill March 18

Hello @Jeramy Where in the issue is the user being mentioned? Do they have access to browse the issues in the project(s) where they are being mentioned? You have posted in the JSM forum. Does this concern a Service project? If it does and the user is being mentioned in a comment, is the comment internal or public?

in Do @ mentions in JSM comments still send an e-mail or add the user as a requested participant? Comment by Trudy P Claspill March 18

Your original code would not have worked, I think, because you said that the field is a multiple selection field and your code didn't include the square brackets around the array of values. { "fields": { "Planned For": [{ "value": "{{financialYear}}" }] } } Make sure that you do not also have Planned For specified outside…

in Jira Automation setting value of Multi Select list Comment by Trudy P Claspill March 17

Hello @Tamsyn Murnaghan Welcome to the Atlassian community. It appears that feature is not available for the specified view. https://support.atlassian.com/jira-service-management-cloud/docs/view-your-work-items-in-a-list/#List-in-Views You could execute the same query, though, from Filters > Search Work Items and export…

in Why does the "export"button not populate on my "multi-space work" page? Comment by Trudy P Claspill March 17

Adding to this... With Assets there is a CSV import option for creating the objects once you set up the schema structure. https://support.atlassian.com/assets/docs/what-are-imports/ 400 is a bit of an unwieldy number for a selection list. Have you considered a Cascading Selection List where you have a higher level grouping…

in How build a custom field with more than 400 itens Comment by Trudy P Claspill March 17

Hello @[deleted] Welcome to the Atlassian community. Did you previously have subscriptions to Atlassian products? If so did you recently cancel those subscriptions? It can take some time for a cancellation request to be fully processed, and in the interim you may still be recorded as a billing admin for those…

in I can't delete my account Comment by Trudy P Claspill March 17

Hello @Christine Ramirez Welcome to the Atlassian community. The tags on your post indicate you are using Jira Data Center. Is that correct? Are both instances Jira Data Center? Are both instances owned by your company and located within the company's network? Or are they accessible over the internet without using a VPN?…

in From WIM Jira to Agile Jira Comment by Trudy P Claspill March 17

Hello @André Pina Welcome to the Atlassian community. Organizations are a container for sites and product subscriptions. Organizations don't usually expire, but the subscriptions on the sites within the organization might expire. Are you saying that the Organization no longer exists when you go to…

in Access to organization expired. Comment by Trudy P Claspill March 17

Huh, that is not what I would expect to work since the docs say Q/q >> number/text I would expect QQQ to give you a strictly numeric result.

in Jira Automation setting value of Multi Select list Comment by Trudy P Claspill March 17

Did you manager share with you the root cause of the problem?

in I can't enter the space I was invited to. Comment by Trudy P Claspill March 17

Thank you for that additional information. Do any of your other dropdown fields have a comparable number of options? Is the same thing happening for other people who test the form? Have you tried a different browser app or a private browser window, to see if it has anything to do with cached data? I have not found anything…

in Custom Drop Down Field not displaying selectable options in JSM Form when users type in the field Comment by Trudy P Claspill March 17

From the reference document if you drill down to the Java documentation I recommend trying "qq". Q = 3 QQ = 03 qq = Q3 (I believe) qqqqqqqqqqq = 3rd quarter (maybe?) Partial list from the Java documentation:

in Jira Automation setting value of Multi Select list Comment by Trudy P Claspill March 17

Note that the reference document from @Bill Sheboy (who is, by the way, an Automation Rules genius) was for Jira Cloud. Per the post tags Jira Server/Data Center is being used. The reference document for Jira Server/Data Center is here It looks like the information is the same, though.

in Jira Automation setting value of Multi Select list Comment by Trudy P Claspill March 17

Hello @Lufei Yu Welcome to the Atlassian community. Company Managed project make use of fields that are defined globally and shareable between projects. Team Managed project allow you to make custom fields that are not shareable and are available only within that one TM project. In TM projects you can also make use of…

in 50-field limit in Team-Managed project Comment by Trudy P Claspill March 17

Hello @Julia Watson-Clarke What type of Space does this concern; Team-managed or Company-managed? Is the Form field linked to an underlying Jira work item field?

in Custom Drop Down Field not displaying selectable options in JSM Form when users type in the field Comment by Trudy P Claspill March 17

Thank you for the image you provided @Victor Marin . Unfortunately it is not enough for me to conclude which screen you are viewing. Can you provide a complete screen image, or provide the URL that accompanies the page you are viewing? Obscure confidential data. That looks similar to a List view rather than a Plan view.…

in Move tasks in project plan Comment by Trudy P Claspill March 17

Hello @Victor Marin Welcome to the Atlassian community. Are you using the Plans feature of Jira? Can you provide a screen image showing where you want to reorder these items? You can change the order the items are shown in using the View options. The default order is typically Rank (the order in which items should be…

in Move tasks in project plan Comment by Trudy P Claspill March 17

Hola, Has marcado tu propia respuesta como "Respuesta aceptada". ¿Se ha resuelto tu problema? Si no es así, ¿realizaste la investigación adicional que sugerí en mi respuesta anterior para revisar las carpetas "Papelera" y "Archivo" de Spaces y contactar a Atlassian si los espacios no se encuentran en ninguna de ellas? Si…

in Desapareció todos los proyectos de Jira Comment by Trudy P Claspill March 17

Ah, yes! Now that you say that I remember reading that somewhere. I think I even provided that same answer to somebody. Silly me!

in Adding values to Category field in Business projects Comment by Trudy P Claspill March 17

Hello @Damiano Di Battista I have not been able to recreate your experience in my Free Jira instance. Have you checked to see if you have any Automation Rules or workflow customizations that could be clearing the Category field in new created issues? Have you confirmed that the issues where you see Category set are using…

in Issues not appearing in board when grouping by Category in team-managed project Comment by Trudy P Claspill March 17

Hello @Joanna Ignatowicz Welcome to the Atlassian community. The sending of notifications doesn't require you to be either logged in or logged out of Jira. They are sent regardless of your current session activity. The notifications that are sent depend on the notifications configured for the Space. That configuration…

in Jira does not send notifications on work items when user is in active session Comment by Trudy P Claspill March 17

Hello @roberto scilipoti I have not seen this occur in my own Jira instance, but another person reported the same problem earlier this week: https://community.atlassian.com/forums/Jira-questions/Gantt-Deadlines-Disappeared/qaq-p/3207362 Have you confirmed that the date information is still actually present in the issues…

in Timeline dates disappears after refreshing the page without a clear reasoning Comment by Trudy P Claspill March 17

The next thing to check, which will need to be done by a user with the Administrator role for the project, is the Access setting for the project. A TM project can be set to Open, Limited, or Private, which can affect its visibility to Jira Users. If it is Open or Limited you should be able to see it in the Spaces list. If…

in I can't enter the space I was invited to. Comment by Trudy P Claspill March 17

@Shane Garvey Hi Shalini, Thanks for getting back to me. I appear not to have access/visibility of the field - is this another limitation of the free plan? The field shows only if the key for the space has been changed, and the former key is being retained. You will have to check all the Spaces in your Jira instance to see…

in Project key showing as in use — no active, archived, or trashed project holds it Comment by Trudy P Claspill March 17

Trudy P Claspill Community Champion

Comments