Trudy P Claspill Community Champion

Hello @Lasse Schmitt You said "atlassian.com". Are you using a self hosted copy of the Jira product? Or are you using the Atlassian Cloud hosted product and actually meant "atlassian.net"? Atlassian has provided extensive documentation on how to migrate information between self-hosted instances, self-hosted to cloud, and…

We cannot help you. This is a user community for Atlassian 's Jira product, which is computer software. You need to contact the support organization for that website. I'm sure somewhere in that website you can find an option for contacting them.

What does your question have to do with the Atlassian Jira product?

Do I understand correctly that you are moving the subtasks to a status that is in the column farthest to the right, but the parent issue is not getting moved to that column? And in that case the burndown chart does not reflect a decrease in the hours equal to the time in the subtasks? But if you move the subtasks and the…

Thanks, @Mikael Sandberg . That is very helpful information!

@Brendan Sheppard When I do the same thing in a Team Managed Software project: Notice the rule in the panel says "is not empty". And in that case when the field is in fact empty, the transition to Done is simply not available. If that is not what you are experiencing, please start a new Question and provide the details and…

@selcuk alimdar You have added your response to a post that already has an Accepted Answer, and where the original post is not about quite the same topic (a transition not operating the way you expect it to). To get assistance with your problem please start a new Question and provide all the details with screen images of -…

Hi @Mikael Sandberg Thank you for that information. I was not aware of that option. I don't actually have admin access to a Slack environment to get hands on with how this works. Do you happen to know if it is possible to go to the settings for the existing Jira Cloud Slack app and create a webhook? Or do we actually have…

In your automation rule I see that you did have a Log action to print the value of Target end. I suggest that you also add Log actions to print the following: - Target start - {{issue.Target end.diff(issue.Target start)}} - {{issue.Target end.diff(issue.Target start).weeks}} And then show us the full output of the Audit…

Hello @Kent Chiu The summation value you highlighted is not actually a field available in the issue that you can reference in Automation. I have not worked through all the details, but I suspect that the only way to have access to that information is to actually copy the sum of subtask remaining estimates up to their…

I'm afraid I am at a loss here. I work mostly with Automation in the Jira Cloud product. I know that Automation in the Jira self-hosted products has functional differences, but I don't have much experience with it directly. I recommend that you contact Atlassian Support directly on this to see if they can offer additional…

Hello @Laure_Tessaro I believe I have finally figured out the issue you are facing. First, I did not notice this previously but your screen images tell me that you are working in a Team Managed project. Can you confirm this? What do you see at the bottom of the panel on the left when you are working in this project?…

Hello @Bridget Tracey While trying to research this I ran across another post where the author was having trouble access Jira public issues without authenticating. The author eventually consulted directly with Atlassian support and was told the “/list” in the URL was the issue. Projects can be accessed publicly via…

@Stephanie Shreve I am just another user of the Atlassian products, albeit a very experienced one. You may want to consult with Atlassian Sales on that topic, or an Atlassian Solution Partner. (Disclosure - I work for an Atlassian Platinum Solution Partner.) Natively, there are no special capabilities in JWM to work with…

The app does say on the Marketplace listing that it is supported for Jira Software. I would not necessarily expect to find an code repository integration app that supports Jira Work Management. The expected audience and design use case for Jira Work Management is for non-development teams. The documentation about enabling…

I know this is a really old article. For anybody that stumbles across it there is a newer article from April 2023. https://community.atlassian.com/t5/Jira-Software-articles/Upgrade-from-DVCS-and-supercharge-your-workflow-with-GitHub-for/ba-p/2330589

Hello @Keith Petrillo What exactly is happening when you try to link branches to tickets? Are you using a third party app for integrating Jira and Github? If so, which one?

Hello, Welcome to the Atlassian community. As another user of the products I'm sorry you are having a bad experience. If you want to talk directly to Atlassian about your bill you will need to open a support case with them by selecting the My Account option at https://support.atlassian.com/contact/#/ or go to this page…

Bonjour @Daphné , Bienvenue dans la communauté Atlassian. Travaillez-vous avec un projet géré par une équipe ou un projet géré par une entreprise ? Ces informations s'afficheront en bas du panneau de gauche lorsque vous visualisez le projet. Pour un projet géré par l'entreprise, vous pouvez en savoir plus sur la gestion…

Hello @harish anumolu Welcome to the Atlassian community. No, that app is not supported for Jira Data Center. Apps that support multiple hosting platforms will show the platforms as a selection list like this. If you are looking for integration capabilities between Azure DevOps and Jira Data Center review the apps that…

Hello @James Doyle While this can be done with Automation I think you need to be asking why it needs to be done and if it should be done. I would consider it a bad practice to add a sub-task to an issue that has already been marked as Resolved. If the issue is resolved, no more work needs to be done. If new, related work…

Note that making this change will impact the use of that status in all Company Managed projects. If you happen to be working with a Team Managed project you change the status category in a different manner. Go to Project Settings > Issue Types, then select an issue type and click the Edit Workflow button. Then click on the…

Regarding the new error you got about the new issue needing to be created in the same project as the parent issue - in that specific execution of the rule you are using the Clone operation and trying to Clone the issue that triggered the rule. Was the issue that triggered the rule a child issue under an Epic? If so, the…

Olá, Você pode fornecer um pouco mais de informação sobre sua situação? Os Espaços do Confluence existem dentro de um Produto do Confluence. O Produto Confluence é acessado através de um Site com uma URL parecida com esta: https://suaEmpresa.atlassian.net/wiki Tem certeza de que está acessando o site certo? Você ainda…

Hello @Andrew Palmowski A non-space-admin can see the admins for a space (to which the user has access) by selecting Space Settings > Space Details. The names of the users with Space Administrator permissions for that space will display in the Administrators field.

Hello @Daren Seto Welcome to the Atlassian community. Carefully review the information available in the Issue Linked trigger about identifying the "source" and "destination" issues. It is not always the case that the issue you are in when you create the link is the "source". It depends on the type of link and which one…

Those are also valid possible causes for the issue!

Hello @Jackie Story Yes, for a scrum board Jira is designed to not show Epics within the issue list of the Backlog. Epics are typically of such a scope that they cannot be completed within the time box of a sprint and therefore would not typically be assigned to a sprint, so there would be no need to show them in the list…

Hello @Tempo Digital Welcome to the Atlassian community. Are any of the projects in scope or the destination project a Team Managed project? If so, then you can't use "Same issue type as trigger issue" in the Clone action. Even if the Team Managed projects have issues types that show the same name, on the back end they…

Hello @Nico Chen Welcome to the Atlassian community. You have posted your question in the Jira Work Management community. Is this question specifically about Jira Work Management type of projects? With Jira native functionality it is not possible to customize the template of the board that is created by default when a…