Trudy P Claspill Community Champion

@Adrian Pratt Thank you for sharing your update! Did Atlassian provide you with the feature request ID/link?

@Ricardo Herrera You won't be able to access the support tickets raised by other Atlassian customers. I recommend you raise your own support ticket. And it would be lovely if anybody in this discussion would post back what they learn from Atlassian.

My first ACE was the Atlassian Summit 2019 in Las Vegas. That was the first year that my employer (an Atlassian Enterprise customer) would pay my way even though I had been the go-to Atlassian app admin and recognized SME for multiple years. By that time I had been invited to be an Atlassian Community Leader/Champion, but…

Hello @Alex Edghill What exactly have you done to disable Rove Dev? As per that document Rovo Dev is enabled/disabled at two levels; Organization and Site. The way I interpret the document, to disable it for your one issue it would need to be disabled for the entire site where that issue exists. You can't disable it for a…

@John Rebelos That is a typo. The author meant Jira.

Hello @Adesh Kokate I searched the Atlassian Marketplace and did not find any apps that mention that capability. There is an open change request for that feature. https://jira.atlassian.com/browse/JRACLOUD-75654

Hello @Yang LV Welcome to the Atlassian.community. You are asking about a specific issue in a specific Jira instance. You will need to contact the owner/administrators of that system about your question. Here we are a user community. We are users of our own Jira instances and don't have access to the instance you are…

Hello @Greg Grimes Welcome to the Atlassian community. All detected domains must be marked as Trusted in order for the migration to proceed, as specified in the Migration Assistant documentation. https://support.atlassian.com/migration/docs/review-users-to-trust-email-domains/ As stated above, that document also has…

Hello @Ashwin Rajavel Welcome to the Atlassian community. The tags on your post indicate you are using a Premium subscription. Is that accurate? Have you been paying for a premium subscription? Are you the administrator for the Jira application or the Atlassian Cloud Organization under which this Jira instance exists? In…

Hello @PixelRock Studio Welcome to the Atlassian community. You will need to contact Atlassian's Billing, Licensing, Pricing Support team through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/ As a community of users we cannot directly access any information about your subscriptions or their…

Hello @ByteSoulz Core Welcome to the Atlassian community. When you say your account was deleted, do you mean that your Jira/JSM subscription/site was deactivated and deleted? If so, were you using a Free subscription? If so, Atlassian has a documented policy that Free subscriptions that are left inactive for an extended…

Hello @George Campbell Welcome to the Atlassian community. Did you previously have subscriptions to Atlassian products? If so, did you cancel them recently? If you go to https://admin.atlassian.com and look at the Billing page does it show any subscriptions? If you look in the Apps > Atlassian Apps page does it show any…

Hello @Jebaselvi Johnson Welcome to the Atlassian community. Does this concern a Team-managed Space or a Company-managed space? When editing a workflow used by a Company-managed space, when the workflow is changed you are given an opportunity to save a copy of the original workflow. That copy then shows in the Inactive…

Hello @Brett Hall Welcome to the Atlassian community. If you click the ... button next to the destination Space name in the navigation panel on the right and choose Space Settings then you should get a screen that includes the list of the Administrators for that space.

Merci pour ces informations complémentaires. Pourriez-vous fournir une capture d'écran de l'action « Create Work Item », montrant que des données sont renseignées dans le champ « Filming End Time » ? Par ailleurs, pourriez-vous fournir une capture d'écran de l'écran « Créer un élément de travail » que vous utiliseriez pour…

Bonjour @Téné , Bienvenue au sein de la Communauté Atlassian. Quelles sont les étapes que vous suivez ? Quel est le résultat obtenu ? Pourriez-vous nous fournir des captures d'écran afin d'illustrer votre problème ? Un incident a affecté le bon fonctionnement des automatisations le 18 mars, mais celui-ci a depuis été…

I see. Thank you for clarifying your scenario.

Hello @Veiko Welcome to the Atlassian community. When you configured your migration plan in JCMA, what options did you choose for migrating Users and Groups? When migrating Projects to Jira Cloud the Permissions Scheme used by the project will also migrate and those Permissions settings will be enforced in Cloud. If you…

@Dalvi,Amit Another aspect to this is that you must be a Jira Admin in order to use the option to specify the Space within the CSV data. If you are not a Jira Admin you will be required to specify a single Space into which the data will be imported. To use this feature the Jira Admin would execute the import by clicking…

The author mentioned Scriptrunner as a solution option in their original post. 😉

Hello @Satyan Kumar Welcome to the Atlassian community. What is the configuration of the email handler? What is the Type of the Space in which the issue should be created? Does the sender of the email have permission to create issues in the destination Space?

You're welcome!

Hello @jatin As per this documentation: https://support.atlassian.com/organization-administration/docs/understand-billing-for-sandboxes/ You can have one free sandbox for an app on a Premium subscription, so you could have only one sandbox that includes JSM. Assets functionality would be available on that sandbox only. You…

Hello @Gordon Varney Welcome to the Atlassian community. In Company Managed Spaces if issue types use the same Screen Scheme then they will use the same layout. This is documented here: Configure the layout of the work item You will need to create a Screen Scheme for the Bug item type and a Screen Scheme for the sub-task…

Hello @paul If you have only native Jira JQL capabilities you would need to string together multiples of linkedIssues function with OR operators thus: issuetype=Epic and (issues in linkedIssues("XYZ-123","relates to") or issues in linkedIssues("XYZ-234","relates to") or issues in linkedIssues("XYZ-345","relates to") or…

Hello @Dalvi,Amit Welcome to the Atlassian community. Atlassian has been implementing a terminology change. Spaces were previously called Projects. Not everything has been updated yet. Try mapping Space Key and Space Name to Project Key and Project Name, respectively. (Disclaimer: I have not actually tested an import with…

Hello @paul You need the work item key for Objective A; i.e. XYZ-123. The filter would then issues in linkedIssues("XYZ-123","relates to") and issuetype=Epic

Hello @Kathleen Hamilton Archiving a Space/project in Jira/JSM is separate from archiving a Space in Confluence. Archiving one does not automatically archive the other.

Hello @Trish Gross Welcome to the Atlassian community. Adding to a post more than 6 months old is discouraged by the Community Guildelines (see "necroposting"). Please start a new post using the +Ask a Question button at the top of the Community page to explain your scenario and your question. If you think this current…

This appears to be the other post you're referencing: https://community.atlassian.com/forums/Jira-questions/Do-mentions-still-add-users-to-an-issue-watch-list/qaq-p/3075166 Is the user a Customer or an Agent? Is the mention being done within the JSM UI by an Agent or by a Customer through the Portal?