Trudy P Claspill Community Champion

Hello @Jennifer Baum You can use that change issue type option only to change issues to another type at the same level and only if they use the same workflow. If Defect is a standard level issue type (which it is, based on your image) you will need to use the Convert to Issue option instead.

Hello @Dominik Helber There is no native option that will allow you to search through the files in Confluence from the Link option in Jira. If you want to link directly to a file in Confluence you would need to get the URL for the attached file and add that as a Web Link on the Jira issue.

Hello @Stephen Roberts Welcome to the Atlassian community. Is your Bitbucket self-hosted or are you using Bitbucket Cloud? Self hosted source code management tools are not supported by the DevOps triggers in Automation for Jira Cloud.…

You're welcome! If my answer has addressed your question satisfactorily, please consider clicking on the Accept Answer button.

Hello @Jurij Ivastsuk-Kienbaum "End of life" for a version means only that Atlassian will no longer generate bug fixes or provide support for that version. There is not a "time bomb" in the Server product that will cause it to cease to function after a given date. You can find Atlassian's EOL policy here:…

I'm not sure I understand. Can you provide more details and screen images to illustrate your problem? It sounds like you have a board hosted by PROJA and the board has a filter that encompasses multiple projects. And when you look at an issue in one of those other projects (i.e. PROJB) and turn on the sprint filter, then…

I recommend that you open a support ticket directly with Atlassian to ask about the transfer of licenses. You can do that at https://support.atlassian.com/contact/#/ Regarding deleting the users, are you connecting your instances to an Identity Provider where you manage the user accounts, or are the user accounts simply…

Have you tried an internet search for ...? jira cloud integration <social media platform> I don't have any experience trying to send data from Jira to a social media platform so I would recommend you start with an internet search.

Hello Linda, You tagged your post as having the Cloud deployment type, but I think that is incorrect. Looking at your image I think that you are using the self-hosted project - Jira Server or Jira Data Center, rather than the Jira Cloud product. If the URL for your Jira instance is https://something.atlassian.net then you…

The Create transition is the arrow from the gray circle to the Backlog status in the workflow.

Do you have any Epic issues created in the project? Are any of the other issues associated to Epics as child issues? Can you provide a screen image of your board?

Is the workflow associated to just the one issue type in the workflow scheme? Can you show us the Validators and post functions for the Create transition?

If my guidance helped you solve your upgrade problem please consider marking the Answer as Accepted.

I'm not sure what you mean. I'm not aware of any problems that arise in Jira over time. As a Server edition the product is still subject to the same end of support plans that go into effect next year.

Hola, ¿Está intentando impedir que los problemas se establezcan en el estado ESTIMACIÓN si no se realiza una estimación inicial? En caso afirmativo, debe hacer clic en las flechas que apuntan al estado de ESTIMACIÓN. ¿Ves hacia dónde estoy apuntando con las flechas rojas? Los bloques en el diagrama son el valor de Estado…

Hello Carly, Can you provide an example of an issue for one of these sub-boards showing the field that you are using to indicate the sub-board you want the issue to display in? I want to be sure I understand what you mean by you "started them with the sub-board name". I'm also not sure what you mean when you say "variable…

Hello @Linda Granado Welcome to the Atlassian community. You have posted your question in the Jira Service Management community. Can you confirm you are working with the native Board option in a Jira Service Management project? Or are you actually working with a different type of project? If you go to Projects > View All…

Hello @McFarlane Digital Admin What do you mean the former employee registered the domain under their person account? Exactly what function in Atlassian cloud products did they use to do that? (Note that I am not an Atlassian employee and have no access to make changes to your or any other persons' Atlassian Cloud…

Hello @Chad Brooker Welcome to the Atlassian community. Is this for a Software project, vs. a Service Management or Work Management project? Can you show us the before and after state of the workflow transition(s) that you updated? When you say you can't submit the ticket do you mean you can fill in the Create Issue dialog…

Hello @Madhuri Patil What happens when the user clicks on Refresh app? Have you tried contact the support team for the vendor of the app?

If the trigger issue is the Story, and you want to get data from the issue two levels up (Story is child of Epic, which is child of Initiative), you can get that data without a For Each branch. {{triggerIssue}} references the trigger issue - the Story. {{triggerIssue.parent}} will reference the parent Epic of the Story.…

Hello @Vishal Biyani Please show us the complete rule you have constructed so far. 

Hello @Renaldo Vilonel There are a couple of ways you could do this. 1. Use the Issue Linking feature in Jira to create a link between each pair of predecessor/successor sub-tasks. Then you can use that link to find a given sub-tasks predecessor, within an Automation Rule. 2. Have some unique identifier to otherwise…

Hello @Sandesh What are you trying to do when you get that error?

Hello @Laurent Quevedo The ability to extend the issue hierarchy is a feature of the Jira Software project for use in Advanced Roadmaps, requiring the Jira Software Premium or Enterprise subscription. Only Advanced Roadmaps is designed to leverage and display the modifications that can be made to the Issue Type Hierarchy.…

Hello @Kuljeet Nagra Welcome to the Atlassian community. Since we are a user community, we can't address questions about specific bills. You should reach out directly to Atlassian by opening a ticket at https://support.atlassian.com/contact/#/ ... and select the Billing, payments, and pricing option.

Hello @Laure_Tessaro Have all your questions on this topic been addressed? Have you been able to address your issue with the information I provided? If so, please consider clicking the Accept Answer button. If you still have questions on this topic, please let us know.

Thank you for that clarification. According to this: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#async-operations ...some API calls will start an asynchronous task, and when they do they return a "303" response. I would guess that the response will also include the Task ID for the asynchronous task.…

What is actually stored in the comment when a user is mentioned is their account ID, not their name. The UI automatically converts that to display the name when you are viewing the issue, but in an Automation Rule if you used the Log action to print the comment body to the execution log you would see something like this…

Hello @Jurij Ivastsuk-Kienbaum As per the answers on this 2021 community post you should be able to upgrade to any Confluence Server version that was released before your license expired. You can find release dates and download versions here: https://www.atlassian.com/software/confluence/download-archives Based on that…