Trudy P Claspill Community Champion

Hello @Fahim Ahmed Are you working with Company Managed projects or Team Managed projects? Can you provide some screen images to illustrate your issue? Can you show us the screen where you added the custom fields, and the screen showing they have been added to the project, and then the Create Issue screen for creating an…

Hello @Vivek Challa I added a reply on your original post (the one you linked in this post). If you want this change to occur only when specific fields change then I recommend you use the Issue Field Changed trigger instead and create a separate rule for each field you want to monitor. The reason I recommend this is…

In all of my 9.10.1 systems the alignment is shown as in your first image. I'm not aware of configurable options that controls that alignment. Is there anything different about the board configurations? Do you have different Swimlane settings for them?

Hello @Chi Le Welcome to the Atlassian community. For future reference, when you respond on an existing post only the other responders, author, and watchers of that post see your question. Rather than adding your question to an old post (or one that already has an Accepted Answer) it is better to start a new Question to…

When Time is your metric, the burndown chart is only able to show the Original Estimate time. The Original Estimate value does not itself change as you log work against an issue, so there is no change to show in that value on the chart. Logging Work only updates the Remaining Time Estimate. The burndown chart is not…

I don't believe this is a configurable change that can be reverted by the customer (you). I recommend that you raise this issue with Atlassian Support directly. This could be either an intended consequence of the change or a bug that needs to be addressed. https://support.atlassian.com/contact/#/ It would be great if you…

If you have no automation rules and no workflow post functions that are causing this, I recommend that you open a support case directly with Atlassian support to investigate this more. https://support.atlassian.com/contact/#/ It would be great if you can report back here what you learn from them.

Hello @Swaroop Kumar When cloning an issue in a Service Management project the value in the Request Type field is not copied to the new issue. @Marc -Devoteam- 's answer is correct except for the last step. You can't edit the Request Type field in either Clone action or the regular Edit action. You have to use the special…

@Ohyoon.Kwon Please see my response to Faruk. Please start a new Question post. The only people who have seen your question here are the people who have already responded to or opted to watch this Question. If this Question thread is relevant to your new Question thread, include a link to it in your post.

I'm confused again. Did you not confirm earlier that you wanted this to happen if any field was changed? I even specifically asked about changes to comments and watchers. But now your saying you want it to happen really only if any one r more of three fields change? If you want this change to occur only when specific…

The rule to accomplish this is fairly simple. TRIGGER: Issue Updated CONDITION: Issue Field Condition Issue Type is one of <select all your standard issue types> CONDITION: Issue Fields Condition Status equals Done ACTION: Transition Issue Status: Done FOR EACH Related Issues: Parent CONDITION Issue Fields Condition Status…

Hello @Michael Huber-Hedstrom Welcome to the Atlassian Community. Within the Burndown report for each Sprint you can find information about issues added to and removed from the sprint. There is no summary/overview report of how many issues were added to/removed from a collection of sprints. There might be a third party app…

Are you working with a Team Managed project or a Company Managed project? That information will be shown at the bottom of the panel on the left. I checked in both Team Managed and Company Managed projects. It appears that in neither of them can the Dropdown/Select List type fields be pinned. But I don't see this mentioned…

Hello @Tracy Miller Welcome to the Atlassian community. Team Managed projects (vs. "classic" or Company Managed projects) are available only in the Jira Cloud product. Can you confirm you are using Jira Cloud? And if you are using Jira Cloud, do you have both Team Managed and Company Managed projects or just one or the…

Hello @Julio Verano Are you using a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left. Your first point bullet point makes me think that you are working with a Team Managed project, as those options are not available in a Company Managed project. In which…

Hello @Kathrine Young Spencer (HGRJ83) Welcome to the Atlassian community. What is the field type of the custom field? Is it a field type provided natively by Jira or a custom field type provided by a third party app? Third party app custom fields can't be pinned, as mentioned in the documentation concerning pinning…

Information on the methods that can be used to migrate from Jira DC to Jira Cloud can be found starting here: https://support.atlassian.com/migration/docs/cloud-migration-methods-for-jira/ XML backup and restore is not a method listed there. Regarding your question about getting the raw data, exactly what data would you…

Hello @Ashwini Nadagoud Are you running the same version of Jira for your training environment as for your other environments? Are all environments self hosted? Are any of the environments Jira Cloud (the SaaS product)?

Can you show us the details of the trigger step? Can you show us the details of the Send Email step? I realized that I missed a detail in your original post. Do I understand that you want to send an email only to the Assignee on the Epic, and have that include a list of the child issues of that Epic that are Done?

Hello @Derrick Lim It is not currently possible with native Jira functionality to create another issue type that will have the same functionality as the built in Epic issue type. There is a very old change request, actually copied from a change request for self-hosted Jira, here:…

You might also consider if some of the same functionality can be handled through workflow automation (i.e. Post Functions) and leveraging third party apps. As part of your rule review you might also consider if some rules that are running on demand could be changed to run on a schedule and handle the update of multiple…

You're welcome!

Hola @Jorge Lemus , Bienvenido a la comunidad Atlassian. No es posible obtener esa información con la funcionalidad nativa de Jira para sprints anteriores. JQL tiene como objetivo brindarle información actual sobre problemas, no información sobre el estado del problema en algún momento del pasado. El total de Comprometidos…

Hello @susan.miller It sounds like there may be either a Post Function in the workflow making that change, or an Automation Rule that runs after the status change to make that change. Have you reviewed the workflow to see if there is a Post Function making that change? And to see what rules have run against the issue…

To my knowledge there is no additional setting that needs to be configured. The lozenges should just work, based on what you select for Estimate Statistic for the board and actually providing values for that field in the issues. At this point I think you should ask your Jira Administrators to open a support case directly…

Have you checked the Layout for that issue type? If the Location field is available in the Field Configuration used by that issue type, then it could be added to the view of the issue through Issue Layout And the Additional Jobs field may have not been added to the Layout, or may be in the Layout section that hides empty…

Hello @Vivek Challa Are these issues in a Team Managed project or a Company Managed project? In a Company Managed project it would be simpler to prevent editing of the Story by setting the appropriate Workflow Property when the issue is in the Done status.…

Hello @Chris Ripley-Duggan Welcome to the Atlassian community. I believe you can do this with a Scheduled automation rule. Create a rule with the Schedule trigger and add to it a JQL that selects the issues you want to review. Uncheck the box that says to only pick issues that have changed since the last time the rule ran.…

Hello @Sarah Mathews Welcome to the Atlassian community. If you leave the projects on the existing Data Center instance, when that license expires the data will become read-only automatically. That is the nature of a DC license. Is there a particular reason you can't or don't want to just leave the data where it is? How…

Yes, the display of subtasks in the backlog as a collapsible section is a recent change. Refer to this article: https://community.atlassian.com/t5/Jira-Software-articles/Coming-soon-View-subtasks-directly-on-your-backlog/ba-p/2506271 You can temporarily hide the subtasks using a Quick Filter with the JQL issuetype not in…