Trudy P Claspill

I do not know how long it will take for Atlassian to fully process this. Have you double checked through https://admin.atlassian.com under Apps > Atlassian Apps to confirm no active subscription is shown there? And also have you check https://admin.atlassian.com/billing to review billing profiles to see if any active or…

in Delete Account Comment by Trudy P Claspill March 23

Hello @Jeremy Wood Do you need to be able to present the report within the Jira UI? If so, you could create a custom field to document which API created the issue, and have the API set the value as it creates the issue. If you don't want to build that into the API itself, and the type:team-portal is enough granularity,…

in Report on what API is creating tickets? Comment by Trudy P Claspill March 23

Thank you for the screen image. If you click the More (1) tab does that show you an option to view the board? What type of Space does this concern? Get that information from the Type column on the Spaces > View All Spaces page.

in I am unable to see the Jira Board from the project space! Comment by Trudy P Claspill March 23

Hello @Victor Tan Welcome to the Atlassian community. We are a community of users, using our own subscriptions to the Atlassian apps. We cannot make changes to your account. You should open a support case directly with Atlassian for assistance. https://support.atlassian.com/contact/#/

in Uninstall the Rovo Dev for me please Comment by Trudy P Claspill March 23

Hello @Chakrapani Reddy M Welcome to the Atlassian community. Adding a board and viewing a board are two very different actions. Can you provide more details on the exact steps you are executing and the results you are getting? What type of Space does this concern? Get that information from the Type column on the Spaces >…

in I am unable to see the Jira Board from the project space! Comment by Trudy P Claspill March 23

Hello @Theresa Jutagir I recommend that you open a support case directly with Atlassian. They may have blacklisted the email account, and they would need to undo if that has happened. https://support.atlassian.com/contact/#/

in Support email not being received by one user in group Comment by Trudy P Claspill March 23

Hello @Damiano Di Battista That sounds like a bug to me. I didn't find anything about that scenario in JAC. I recommend that you open a support case directly with Atlassian to raise this issue and find out if it is a known defect. Please share here what you learn from Atlassian. https://support.atlassian.com/contact/#/

in API Project Creation: Custom Global Roles overriding Business Team-Managed templates Comment by Trudy P Claspill March 23

@Luisa Pinheiro You can use the Provide feedback about this article link at the bottom of the support article to provide feedback to Atlassian directly about the discrepancy between the two articles. Or you can ask your Jira administrators to open a support case with Atlassian to highlight the discrepancy and ask for an…

in 30,000 work items for Plans in Jira Premium Comment by Trudy P Claspill March 23

Hello @Asier Vadillo The limitation you listed can be addressed as follows: Limitation 1: If the desired condition is "Field X value is not Y or Z" you could achieve that by using the ALL option for conditions. Let us say you want to apply a validator only when the Priority field is neither "highest" or "high". You can do…

in Conditional validations in Workflows Comment by Trudy P Claspill March 23

Actually I may be incorrect. But I don't believe "histories" is a valid attribute for changelog. Where did you get information about that attribute? You mentioned the Issue Commented event. What exactly are you trying to do with this rule? If you explain what you are trying to do we may be able to give you more relevant…

in Jira Cloud Automation: Unable to Access Changelog via {{changelog}} – Any Workarounds? Comment by Trudy P Claspill March 23

Hello @Surya Paandeeswaran SUNDARAGANAPATHI Welcome to the Atlassian community. As per the documentation the smart value {{changelog}} is available only when the trigger for the rule indicates an event that edits the issue has occurred, such as Field Value Changed…

in Jira Cloud Automation: Unable to Access Changelog via {{changelog}} – Any Workarounds? Comment by Trudy P Claspill March 23

Hello @박정홍_Duke_ Welcome to the Atlassian community. We are a user community. The code you received is useful only to Atlassian technical support. You will need to report the problem to your Jira administrators so that they can then open a support case with Atlassian.

in 웹 페이지이지 접속시 오류 Comment by Trudy P Claspill March 23

You said "track as rows". Please expand on that. If the information is available in Jira what would you want to get from Jira related to each item number? When you say item numbers are recycled do you mean that the number can relate to a different item at different points in time? You did not address if you want to control…

in User ability to manually enter multi-entries in a field. Comment by Trudy P Claspill March 23

Hello @김 남영 Welcome to the Atlassian community. We are a user community and don't have access to your account and subscriptions. We cannot help you directly. You will need to contact the Atlassian team directly. You can do that through the following site: https://www.atlassian.com/company/contact/purchasing-licensing#/ If…

in Lost Admin Access – Admin's email was deleted after resignation Comment by Trudy P Claspill March 23

Hello @Tiina Savolainen Do you get any sort of message when this problem occurs? Have you checked if you are close to your storage limit (250 Gb for Standard plan)? https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

in Attachments cannot be added to tickets Comment by Trudy P Claspill March 22

Hello @Marika Sara Testa Welcome to the Atlassian community. Are you working with a Company-managed or Team-managed Service project? I ask because TM Service projects don't use the Request Type field.

in Issue with request type field in an integration Comment by Trudy P Claspill March 22

At the Organization level check that the Enable Beta Features option is disabled. There is a tab for that in the same location as where you enable/disable Rovo for the Organization.

in How do I remove Rovo dev from my issues? Comment by Trudy P Claspill March 22

Hello @Daniel Hong Welcome to the Atlassian community. What type of Space does this concern? Get that info from the Type column on the View All Spaces page. Do you need the users to be able to dynamically create new values in the field? Or would it work for the users to have a predefined list of values from which to…

in User ability to manually enter multi-entries in a field. Comment by Trudy P Claspill March 22

@Arkadiusz Wroblewski Yes, I am aware that Scrum Boards are not natively part of a Business project. A Scrum board can be created separately from the project, after the project already exists. During that process the user can select to create the board from any existing project, including Business projects The details of…

in Jira Story Points are gone Comment by Trudy P Claspill March 22

Hello @Marcelo Maldonado Welcome to the Atlassian community. Adding to this, what is the Type of your project; Business or Software? If you created a Business project then the Story Points field would not have been included in the project.

in Jira Story Points are gone Comment by Trudy P Claspill March 22

Hello @Cindy , @Cindy We are a user community and don't have the access needed to investigate your issue. Only Atlassian will be able to determine the root cause. I have flagged your post here to raise it to the attention of Atlassian team members. They should get back to you within 2 business days.

in fail to create atassian.net site adress Comment by Trudy P Claspill March 22

Are the two from the same Jira/JSM instance? Is the first one still accessible and displaying as shown?

in Where is the option now to make the picture size to the top in the JSM Portal? Comment by Trudy P Claspill March 21

Have you also tried the instructions to disable the feature for the site?

in How do I remove Rovo dev from my issues? Comment by Trudy P Claspill March 21

Can you provide a screen image showing where users are creating components? What type of Space does this concern? You can find that information on the View All Spaces page in the Type column.

in How to restrict the component creation at Jira Admin level only Comment by Trudy P Claspill March 21

Hello @Surbhi Sharma Welcome to the Atlassian community. Are you using native Jira components in your Spaces or Compass Components? The ability to create native Jira Components is allocated to users in the Administrators role on the Space. With native Jira functionality it isn't possible to split up to restrict a subset of…

in How to restrict the component creation at Jira Admin level only Comment by Trudy P Claspill March 21

Sorry, I didn't get a notification about your first reply. What you discovered is exactly what I would've told you about. Scrum boards will show the Sprints that are created within them, and the Sprints that contain items that are within the scope of the board's filter. As soon as you add an item to the sprint that sprint…

in Creating sprints for multiple teams Comment by Trudy P Claspill March 21

Hello @Roy Kim Welcome to the Atlassian community. If the Atlassian cloud environment is telling you that you need to contact your admin that means that your account is "managed" and linked via your email to an external identity provider. In such a case your name needs to be updated in the external identity provider and…

in Full name is not correct in my profile but not able to update it Comment by Trudy P Claspill March 20

Hello @Shaun Regan Welcome to the Atlassian community. By "save a picture" do you mean add an attachment (image or any other file type) to the page? If yes, then yes there is an Add Attachments permission at the Space level. A user must have that permission in order to attach any type of file to the page.…

in Is there permission that needs to be granted to allow a user to save print screens on a confluence Comment by Trudy P Claspill March 20

Hello @Chris Berry Welcome to the Atlassian community. Are your teams using Team-managed or Company-managed Spaces to track their work? Does each team have their own Space or is the work tracked in one consolidated Space with each team having a separate board that shows just their work? Do you want your teams to share…

in Creating sprints for multiple teams Comment by Trudy P Claspill March 20

Hello @Ming Yin Ho Are you using just native JSM Help Center and Portal functionality, or do you have the Refined for Jira Service Management app installed? Where did the first image come from? Is that another Jira/JSM Cloud instance, or an image captured in the past from the same instance as the second image? They look…

in Where is the option now to make the picture size to the top in the JSM Portal? Comment by Trudy P Claspill March 20

Trudy P Claspill Community Champion

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