Trudy P Claspill Community Champion

There were different ones called the same but not all were added. That happens when you have Team Managed projects included. Though the status names are identical, in the database they each actually have a unique numeric identifier. Because of that they show up separately in the board Columns page.

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Hello @Jennie Sparr Have you checked the mapping of Statuses to Columns in the board configuration and ensured that all statuses are mapped to columns? If that doesn't address your issue, can you provide a screen image of the board, and of an issue from the filter results that you think should show on the board but does…

I'm don't understand your question. "Automation for Jira - Server Lite" is the Automation for Jira app that is available for use on Jira Server. I'm not finding an app in the Marketplace called "Automation Lite for Jira". Is that what you see in your apps list? It should have a link to its Marketplace listing in its…

Hello @Faiz Ansari Welcome to the Atlassian community. Please show us the details of the rule you have so far. Is the Program Manager specified somewhere in the Epic? If so, in what field?

Hello @John Strang Welcome to the Atlassian community. Can you please show us your entire automation rule, and the details of the step where you are trying to set this field? For the same issue, are you able to manually edit that same field through the UI? Does the field appear in the issue details for the same issue for…

Hello @Ola Ajiboye Welcome to the Atlassian community. I found this issue which seems related to your problem. https://jira.atlassian.com/browse/JWMCLOUD-424 In addition, all the documentation I've looked at has been in reference to setting up development tools integration for Jira Software vs. Work Management so I'm not…

Hello @Truls Enger @Aaron Pavez _ServiceRocket_ 's answer is not entirely correct. It is correct that Security Schemes and selecting a Permission Scheme are applicable to Company Managed projects. There is another type of project "architecture" called Team Managed projects. Security Schemes and Permission Schemes are not…

Hello @tjkrumm Welcome to the Atlassian community. We need more information about your environment in order to advise you. Are you working with Jira self-hosted (Jira Server or Jira Data Center) or Jira Cloud? If you are using Jira Cloud are you using a Free, Standard, Premium, or Enterprise subscription plan? How did you…

Hello @Rinaldo Ferlin _Ray Ferlin_ Welcome to the Atlassian community. Adding to what Mikael said, if you are using the Jira Software product you get access to create Work Management projects and Software projects. When you go to create a project you are given a choice of project templates categories that will look…

Hello @Afonso Amorim Coelho Welcome to the Atlassian community. I'm a little confused by your statement that the issue created in Project B (by cloning an issue in Project A) is not appearing in Project B's "portal". You said Project B is not a Service Desk project. The term "portal" is used to reference the special…

I'm afraid I don't have an answer for you. I've never know Jira to have the capability to specify filters that will be on automatically for a board. I'm not finding anything in any documentation to tells of a way to make that happen.

Hello @Dale Bronk Based on the options you say you have, you are working with a Team Managed project. You can confirm that by looking at the bottom of the navigation panel on the left when you are view the projects board or settings. It is not possible to modify the fields that appear on a card for a Team Managed project…

Note the message shown in the Project Access screen. When you have a Free subscription of Jira you don't add people to projects. All users that have access to the Jira Product will be administrators of all Projects without allocating specific permissions or roles. By downgrading to the Free version you have lost the…

I'm not finding anything about setting a filter to be on automatically. In my own environment it seems to me that the system is simply "remembering" whatever filter and other settings were applied the last time I accessed the board. Whatever filters I have selected, and the Group By option.

Hello @Jyotshna Naidu Here is the listing for Automation for Jira - Server Lite, which is available only for Jira Server. And here is the listing for Automation for Jira - which is available only for Jira Data Center. I suspect that the products have the same architecture, but the Server Lite version does not have all the…

Hello @newuser9876 Welcome to the Atlassian community. To deny visibility to an issue with Security Levels you have to assign a Security Level to the issues you want to hide. The Security Level has to be configured in a way that the users you want to hide the issue from are not included in the Security Level. Then you need…

Hello @gilberto_taccari The relative time in your query is relative to now. The query says to find issues changed from To Do to In Progress more than 30 minutes ago. That time information is not applied to the duration of time between the status changes. Jira doesn't have any native support for creating the JQL that you…

Hello @jessicaclarkson Welcome to the Atlassian community. You said that your new project was created with a work management template. What are the project types for the projects where Epic is hidden? If you go to the Projects menu and select View All Project you will be taken to a page that shows all the projects. The…

Our UIs may be different because Atlassian has been rolling out changes to user management, so it is hard for me to guide you directly without seeing the screens that you see. When I go to Directory and select Users I see a screen like this in my Free subscription. Do you see the user in the list? If so, what do you see in…

I see that you tagged your post as being the Free subscription. Are you aware that ScriptRunner is free for up to 10 users? So if you are indeed on the Free subscription (10 or fewer users) then you could add ScriptRunner at no additional cost.

Hello @Moon Muse The answer is "it depends". For the Jira Service Management product (vs. Jira Software or Jira Work Management products) there is the concept of licensed users who are "agents" and non-licensed user who are "customers". For JSW and JWM there are just licensed users. You can also set up Permissions on…

I did not actually set up the webhook in Slack because I don't have admin access. Our use case was to send a message to a channel, so it was either set up with a channel which I override, or it was set up without specifying a destination channel or user.

Hello @subhash mungara I found this page that mentions these reports. https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports/ This page talks more about Requests Deflected and Requests Resolved.…

Hello @Soumya Kumar Welcome to the Atlassian community. The answer is in the error message. If you don't have the right space permissions to be able to edit Restrictions, that can prevent you from changing the Restrictions. If the page already has Restrictions set, and those restrictions prevent you from editing the page…

Hello @Lisa Scannell Are the issue in the results set from Company Managed projects or Team Managed projects? For results in a Company Managed project, I believe the sort order is based on the ordering of issue statuses at a global level on this administration page:…

Are you using the built in Send Slack Message action, with a Slack webhook? Have you tried using that same webhook to send a message to a Slack channel instead of a user, just to confirm the webhook is correct? I tested using the Send Slack Message action to send a message to my own Slack account, with a webhook I had…

@BenWade My experience with the extended issue hierarchy is limited so I hope somebody else chimes in. If you rename the hierarchy levels, that does not impact the actual Issue Types that can be used at each of those levels. I don't actually know where the level names are used besides in this screen. The issue types that…

Hello @Yufang Vangaasbeek Jira does not natively provide functionality to hide/reveal a field based on data in another field. There is an app called ScriptRunner Behaviours from Adaptavist that offers such functionality, but it does not support Team Managed projects at this time. It supports only Company Managed projects.…

Hello @PFR Welcome to the Atlassian community. When I add the built in Parent field to a Team Managed project issue, I am not able to set it as required. However I was able to define a second URL type field and call it "Parent" and mark that field as required. Notice that it has the same symbol to the left of the label…