Trudy P Claspill Community Champion

Perhaps if we go back to the root issue we can find another solution. What problem are you trying to solve by displaying the Service Management issues in your Platoon board, which otherwise shows issues from Software projects? Why do you want to apply a different workflow to the Service Management tickets when they are…

Is the board into which you are trying to move the issue the native board that was created automatically with the destination Team Managed project? Is it the one you navigate to by click on the Board/Backlog options in the left panel when you are viewing that Team Managed project? If so, the native boards created…

Hello @Megan F. Welcome to the Atlassian community. Can you show us the complete details of the rule? What is the scope of the rule, on the Rule Details screen? Is the destination project/board currently a Team Managed project or a Company Managed project? If the board is for a Company Managed project, or is a manually…

The native Clone function will not allow you to make a copy of an issue into a different project. The user would have to use the Clone function to make a copy of the BCS ticket in the BCS project, and then use the Move function to move that copy to one of the Software projects that is otherwise part of the Platoon board.…

Hello Maxie, It looks like you have shared the Rule Details screen for one rule, and the steps tree of a second rule. Let address one rule at a time, starting with the rule you created to run when an issue is created. Can you provide screen images showing the details of each of the steps within the rule? I advise you…

That suggests that your Automation plugin is outdated and may need to be updated. I advise you to contact your Jira Administrators about that. Any potential work around to do this task in another way is going to be much more complicated than is worth the effort, in my opinion, compared to getting the plugin updated so that…

Hello @Kaniawati Zainal Abidin Your first problem is that you have misunderstood what the functions do. plusWeeks() returns a date/time, not the week number for the date you provided. weekOfYear is not a valid function at all. You can find the documentation for available functions related to date/time data here:…

I am not seeing this in my free instance.

The Lookup Issues action was introduced with the Automation package that is included with Jira Software Data Center 9.0. It should be available to you. It is possible that if you were previously using a Jira Server license you would have a version of Automation that doesn't include the function, or if your environment was…

Hello @Onur Cevik People can access your project if they are licensed users. The level of access (read-only or writable) depends on the permissions granted to the users. If you want to invite an individual, that will mean they are granted a license to your product. Whether or not you can actually issue an invitation will…

Hello @Yevhen Khrapach Can you provide a copy of the URL you are on where you see the "Current users: 3" information? Obscure confidential information, like your Organization or site ID within the URL. Can you navigate to the Billing page for your Organization and double check what it says there for the number of users for…

Hello @Alice Long Welcome to the Atlassian community. What are the activities that are occurring in the Team Managed project for which you are not getting emails? Who is executing those activities; you or other users? Are you associated to the issues in some way; as the Reporter, Assignee, or Watcher? Have you reviewed the…

@Will Wroblewski Welcome to the Atlassian community. You can add your vote and comments to the issues I listed in my other response.

Hello Jeff, What value are you using to set the Story points field in the Edit action? That rule should work for Epics that are "In Progress", since there is no condition that checks the Epic's status. If it is not working, please share with us the output of the Audit Log from an execution of the rule where you did not get…

If you want the rule to run for Service Desk issues only when the Reporter in one of a specific set of users, then you do have to have a condition to check the Reporter in that issue. Is OPR the Service Desk project? According to the log, one or more of the conditions is not being met. I advise that you insert Log Actions…

And what version of Automation are you using? That information can be obtained by a Jira Admin. To find that information the admin would click on the gear icon next to their avatar, select Manage Apps, click Manage Apps again in the panel on the left, find the Automation for Jira app in the list, and expand the entry to…

Hello Maxie, Can you show us the details of the rules you created? Also please show us the details from the Audit Log for the execution of the Issue Created rule after you tried creating a new issue. Example screens below. Click the Audit Log button for your rule. Find the last entry that is not a Config Changes status.…

The problem is, I cannot find the 'Lookup Issues' action, I believe it is not available for the Jira version I am using. Are you using Jira Server, Jira Data Center, or Jira Cloud? If you are using one of the first two, there will be version information displayed at the bottom of some screens, like Dashboard screens, and…

You can add an Issue Fields condition

Hello @Arvind Swarnkar Support for Jira Server has ended. Therefore you cannot get either trial or paid licenses for the Jira product or for plugins for the product. If you want to trial and potentially purchase plugins, you are going to have to upgrade your instance to a Data Center license. Be aware that not all plugins…

Hello @Barış Özer How do you determine the issue in the other project to which the Service Desk project issue will be linked? Are you doing this for just one pair of projects; one Service Desk project and one other project? This rule will have to be created from the Jira Administration area: System > Global Automations.…

Hello @lucia.arai Welcome to the Atlassian community. Please see the response I posted on your similar question in the Jira Software Questions forum. We need more context for your question in order to provide a meaningful answer.…

I think you are correct. It looks like if the first field you specify is a single user picker field (i.e. Assignee) then you can compare it only to other single user picker fields. Likewise if the first field you specify is a multiple user picker field (i.e. Approvers) then you can compare it only to other multiple user…

In the case where your Approvers field has multiple users and one of the users in that field matches the user in the Assignee field, then the condition will fail.

Hello @Caleb Park There is no option to use variables or smart values within the content of the CSV file to insert data into the imported issues from other issues. You could use an Automation rule to update the Summaries of the sub-tasks after they have been imported.

Hello @Ashley Roberts From the View Screen for an Epic you can create a child issue in that Epic by clicking the + button to the right of the "Issues in Epic" heading.

Hello @lucia.arai Welcome to the Atlassian community. Can you provide more explanation and context for your question? What is your definition of "infrastructure" in this context? Are you talking about the server where the apps get installed? Are you talking about the database where information created by the apps is…

Hello @Vitalii Velykodnyi Welcome to the Atlassian community. Are you working with a Team Managed project or a Company Managed project? You can get that information from the Type column on the View all projects page under the Projects menu. Q1: If the project is Company Managed Software then you can change the Card Layout…

That is correct. The BCS tickets/issues displayed in the Platoon board will follow their own workflow. Why do you need to change the workflow of the BCS tickets? Maybe you would be better off cloning the BCS tickets to make new issues in the software project(s) that are included in the Platoon board. Those new issues would…

Hello @[deleted] Welcome to the Atlassian community. Is the month always 3 letters and the year always 4 numbers in the Epic? Referencing the documentation for Smart Values for date and time fields: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ ...at the bottom of the table of built…