Trudy P Claspill Community Champion

FYI there are open change request to which you can add your vote: https://jira.atlassian.com/browse/JSDCLOUD-5442 https://jira.atlassian.com/browse/JSDCLOUD-4090 https://jira.atlassian.com/browse/JSDCLOUD-10430 https://jira.atlassian.com/browse/JSDCLOUD-3424 Using the following search of the Atlassian Marketplace:…

@Bill Sheboy - a small correction. The smart value needs to be {{lookupIssues.size}} - plural, not singluar.

Hello @Rosemary Hiraldo Welcome to the Atlassian community. No, it is not possible to add custom filters to the portal with only native JSM functionality. It may be possible with the addition of a third party app. Are you willing to consider a third party app?

Hello @Diallo You mentioned that you are using JMWE. Have you looked at its free companion product - Live Fields? https://marketplace.atlassian.com/apps/1235961/live-fields-for-jira-cloud?hosting=cloud&tab=overview Live Fields provides similar functionality to ScriptRunner Behaviours. Like Behaviours, which is free but…

Hello @Elaine_Walker Welcome to the Atlassian community. What is Hybris? That is not the name of an Atlassian product. This forum is for questions about the Atlassian product named Jira Service Management. Is Hybris the name of a JSM site, or an artifact within JSM?

Hello @Snehal Singh In your reply to @Bill Sheboy you have indicated that you think you are using Jira Cloud. You are not. You are using Jira Data Center. This is apparent because you indicate you found the version number of the app to be 10.3.5. Jira Cloud (the software-as-a-service product) does not have a version number…

Hello @Nico Maikranz Have you tried updating the Team field with the Bulk API endpoint? What did you try and what was the result? I have not tried it myself, but I found this older post where the answer says the Team field doesn't seem to be supported.…

Hello @Giron Welcome to the Atlassian community. I think you will have a better results if you post your question in the developer community. https://community.developer.atlassian.com/ The Jira community focuses on issues related to Jira itself, not on app development/publication.

Hello @ads_gwgopal Welcome to the Atlassian community. Are you using a Premium or Enterprise subscription for JSM? If so, have you found and reviewed this documentation? https://support.atlassian.com/jira-service-management-cloud/docs/add-a-new-call-routing/

Is the Save button disabled? Do you get an error message? How is the image being added? Is it being pasted? Is it being uploaded? Have you reported the problem to your Jira Admins? Have they reported the problem to Atlassian Technical Support?

Hello @Jeff Conrad What is the actual issue you are encountering? Have you reported the problem to your Jira Admins? And have they reported it to Atlassian technical Support?

That page provides a form that enables you to contact the Billing, Purchasing, Licensing Support team if you complete and submit the form. As the problem you are encountering could be considered a Purchasing issue, that would be a team that can help you, don't you think? Even without that, since I flagged your post…

Hello @Matthew Cavenett Welcome to the Atlassian community. I can flag your post here to raise it to the attention of Atlassian team members, which I will do. Also you can reach out to the Billing support team through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Thank you for that image @Divya Agarwal . I am not finding anything in my searches for problems related to using the Export feature of this app. Are you using the latest version of that app that is compatible with your version of Jira Data Center? Have you tried contacting the support team for the vendor of the app?…

Hello @Divya Agarwal Welcome to the Atlassian community. What is the exact error that you get? What options are you selecting? Can you provide a screen image and more information to explain what you mean by it is showing you the wrong project selection?

And there is not a native method to have JSM read an attached CSV file to then automate creation of the tickets. You could, however, have the customer submit one ticket with the CSV file attached and then have a JSM agent or admin create the tickets by executing the CSV file import.

Hello @Mark Creating work items/tickets by uploading a CSV through the customer portal is not an available feature. CSV imports can be done only by licensed user/agents and administrators of the Jira/JSM application, and only through the internally available UI, not through the customer portal.

Hello @Sandra Mack If you click the Gear icon near your avatar the panel on the left will change to Administration options. Select User access and you can look up the user and get a CSV export of all the Spaces to which they have been given access.

Hello @C_Faysal _CFcon_ Your answer has provided some incorrect information. There is no option to assign a Name to a Lookup Work Items action, so smart values like {{lookupAbc.size}} are not going to work. The smart value must be {{lookupIssues.size}} in all cases.

Just to note, there was a reduction in staff at Atlassian not too long ago. That could be affecting the response time on your requests. I haven't interacted with the Sales team, so I don't have any first hand experience regarding their SLAs. What you are experiencing is not what I have experienced when contact Technical…

Hello @WeCodeChaos Welcome to the Atlassian community. Have you tried the following? * Clear your browser cache and try again * Use a private browser window and try again * Use a different browser app and try again * If you are connected to a VPN, disconnect from the VPN and try again.

Hello @Mike Roby It is company managed, and I am trying to add a Form-Only Field Form-only fields are allowed only in Forms created in Service spaces. That is not allowed in Forms created in Software or Business spaces. What is the Type of the space where you are creating this form? You can get that by clicking on the ...…

Hello @Mike Roby Welcome to the Atlassian community. In what Type of Space are you creating the form? Is it a Business, Software, or Service space? The process for creating forms for Business and Software spaces is different than for Service spaces. For a Business or Software space find the Forms tab among the tabs at the…

Adding to this... To contact the Licensing/Billing team complete and submit the form at this location: https://www.atlassian.com/company/contact/purchasing-licensing#/

Adding to this: If you request a trial extension you must make that request of the vendor of the app, not Atlassian. When you get a response from the vendor authorizing the trial extension you then have to open a support case with Atlassian to actually change the trial expiration date. Only Atlassian can change the trial…

Hello @Daniel Olson Can you clarify what you mean by "issue persists across all environment, though the other Jira boards work fine"? What does "all environments" actually mean? What does "other Jira boards" mean? These two things seem contradictory on the surface. How can all environments be affected but some Jira boards…

Yes, there is a Delete Page action listed in the Confluence Cloud Automation documentation on the Actions page: https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation/

Hello @sumit patidar Thank you for that additional information. I am not having the same experience with my Jira environment. I do not get an error when I select the Bulk Edit action for subtasks. Have you reported this problem to the administrators of your Jira environment? Here in this user community we are users of our…

Hello Prasanna, Unfortunately you cannot change that. The Edit Page action appends content to the page by design. If you want to replace the content entirely you would need to use a Send Web Request action to update the page: https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-id-put Or,…

Thank you for the additional information. Can you share with us the details of the Edit Page action?