Trudy P Claspill

Hello @akawaq biru Welcome to the Atlassian Community. In the email that you saw that says it was deactivated what is the date it gives for deactivation? Were you using a Free subscription? Atlassian has a policy about deactivating and deleting Free subscriptions that have been inactive for an extended period of time. I…

in My confluence page is gone Comment by Trudy P Claspill September 22

Hello @Jason Rasmussen Since the migration of Forums to this new platform set up of automatic redirection has not yet been completed. You can find the article here in the new forum platform at this location: https://community.atlassian.com/forums/discussion/3256211

in New Create Experience Blog Post Was Taken Down? Comment by Trudy P Claspill September 22

In the example I provided the author name is shown in a non-english alphabet. How am I supposed to type in alphabetic characters that are not part of my English keyboard?

in 🐞 Found a Forums bug? Let us know! Comment by Trudy P Claspill September 22

I was trying to mention the post author in a reply just now and it seemed unable to load names:

in 🐞 Found a Forums bug? Let us know! Comment by Trudy P Claspill September 22

Здравствуйте Добро пожаловать в сообщество Atlassian. Прошу прощения за задержку с ответом. Вы задали вопрос как раз перед тем, как сообщество Atlassian перешло в режим «только для чтения» в связи с переносом контента на новую хостинг-платформу. Было ли в этом экземпляре (инстансе) несколько проектов? Отсутствует только…

in Потерен доступ к проекту jira Comment by Trudy P Claspill September 22

Kudos couldn't be given to me or Brant Schroeder directly in our profiles previously, and the panel showing Peer Recognition was missing for both of us. I thought it was because we were Kudos Millionaires because it worked for me until I became a millionaire. But then when John Funk and Tomislav Tobijas became millionaires…

in 🐞 Found a Forums bug? Let us know! Comment by Trudy P Claspill September 21

Hello @adam beres The URL you provided follows the naming convention of an Atlassian Cloud subscription, and you posted this in the Confluence Questions forum. Does this concern Confluence Cloud? Was this a subscription you set up for yourself? If so, were you paying for your subscription or using the Free Tier…

in cant access my url Comment by Trudy P Claspill September 10

Hello @Archana Meganathan_ Vodafone _External_ You marked our answers as Accepted, but has your problem been solved? Here are some troubleshooting steps: Open your plan in Jira Data Center. Click the More actions (...) menu or gear icon in the top right of the plan, then choose Configure. Select Hierarchy configuration…

in Some of the issue types are not reflecting in the plan view Comment by Trudy P Claspill September 10

Given that this is a user community, and I'm just another user, the best I can do is flag your post to raise it to the attention of Atlassian team members. You could also ask another admin in your environment to open a support ticket with Atlassian about this, on your behalf. I recommend that you double check the type of…

in Is there a direct way to contact support? Comment by Trudy P Claspill September 10

Hello @Archana Meganathan_ Vodafone _External_ Welcome to the Atlassian community. Are you using Jira Cloud or Jira Data Center? Do you see menu options across the top of your screen or in a navigation panel on the left? The former would be Jira Data Center and the latter would be Jira Cloud. As a user community we have no…

in Some of the issue types are not reflecting in the plan view Comment by Trudy P Claspill September 10

Hello @Sarah Roberts _sarahrob_ Welcome to the Atlassian community. I think we need more information about your scenario. What is you "Circuit Agent"? Are you talking about another non-Atlassian application? Are you talking about a custom Rovo agent? Are you following guidance from a document or an AI? If so, can you…

in Authorisation Comment by Trudy P Claspill September 10

Hello @Anna Arakelyan Welcome to the Atlassian community. Here we are a user community. We don't have access to reactivate your subscription. When was your subscription deactivated? If it has been 14 days or less you should be able to reactivate it yourself following these steps:…

in Atlassian organization reactivataion-restore Comment by Trudy P Claspill September 10

Thank you for the additional information. My reference to the Create Work Item action was applicable only if you were using the native Automation for Jira feature within Jira itself. Since this is code executing outside of Jira, that is not applicable. I don't have a comparable environment where I can test out your…

in create issue API fails by dropping connection for **some** payloads Comment by Trudy P Claspill September 10

Bonjour, Les erreurs de droits d'accès (permissions) s'accompagnent généralement d'un message explicite indiquant un problème à ce niveau. Le code d'erreur est une information utile uniquement au support technique d'Atlassian. Il leur permet d'examiner les fichiers journaux de l'instance, auxquels eux seuls ont accès. Ces…

in Inccapable d'acceder à un domaine dans Jira Comment by Trudy P Claspill September 10

One more pair of questions. Did you do your JSM upgrade in a comparable test instance first? And did you find the same problem in that environment?

in [JSM DC] Standard Single User Picker saves successfully for Customers but fails silently for Agents Comment by Trudy P Claspill September 10

What version of JSM did you upgrade from? Did you review the release notes for all intervening versions to see if they mention any breaking changes? Have you reviewed the release note for ScriptRunner? Sometimes apps document changes that need to be made by the customer with upgrades. If those don't reveal anything…

in [JSM DC] Standard Single User Picker saves successfully for Customers but fails silently for Agents Comment by Trudy P Claspill September 10

Hello @shelly888 Welcome to the Atlassian community. You said that a ScriptRunner Behaviour is populating the field. One thing I notice is that Scriptrunner 10.5.0 is compatible with Jira DC only up to version 11.3.0, which you have gone beyond. So you might want to consider upgrading Scriptrunner to a compatible version…

in [JSM DC] Standard Single User Picker saves successfully for Customers but fails silently for Agents Comment by Trudy P Claspill September 9

Hello @Alejandra Lorenzo Welcome to the Atlassian community. We are a community of users of the Atlassian products. It sounds like you are trying to contact Atlassian Technical Support for assistance. If so, your Confluence Administrators can open a support case with Atlassian through their support portal:…

in Confluence 10.2.13 - Editing Issues and Unexpected Behavior Comment by Trudy P Claspill September 9

Bonjour @Sanaâ ACHABAK , Bienvenue dans la communauté Atlassian. Avez-vous essayé d'utiliser un autre navigateur, de vider le cache de votre navigateur ou d'ouvrir une fenêtre de navigation privée ? Savez-vous si d'autres utilisateurs rencontrent le même problème avec ce lien ? Avez-vous signalé ce problème aux…

in Inccapable d'acceder à un domaine dans Jira Comment by Trudy P Claspill September 9

Hello @sebastian_popa Welcome to the Atlassian community. I have a couple of questions. 1. Is there a reason you are using an API call (is that in a Send Web Request action in your rule?) to create the issue rather than using the Create Work Item action? 2. Can you provide an example of your payload? 3. Are you adhering to…

in create issue API fails by dropping connection for **some** payloads Comment by Trudy P Claspill September 9

Hello @Ryan Hormann Referring to this document from Atlassian: https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/ Agentic components like Use Rovo, Use agent, or Use Jira Coding agent are billed separately under Rovo credits and do not consume automation steps. And per the Rovo credits document…

in Does the "Use Rovo" action in Jira Service Management automation flows use Rovo credits? Comment by Trudy P Claspill September 9

Hello @Tanner Jenkins Welcome to the Atlassian community. Have you reviewed this documentation from Atlassian? https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/ There are also these resources: A usage estimator: https://www.atlassian.com/resources/usage/calculator Upcoming webinars on the…

in How are steps calculated? Comment by Trudy P Claspill September 9

Hello @SOWJANYA VISWANADHUNI Welcome to the Atlassian community. We are a user community. We don't manage or have access to the Confluence instance you mentioned. You will need to contact the administrators/owners of that system to request access. If you are unsure who to contact I recommend that you start by contacting…

in doesn't have access to Confluence on micron.atlassian.net Comment by Trudy P Claspill September 9

Hello @Dayna Portillo Take a look at this document that comes from Atlassian. https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/ I believe the relevant section is the one that starts with "A step is charged if it's execution results..."

in How do multiple conditions count towards the new automation step usage? Comment by Trudy P Claspill September 9

Hello @Jim Trinh Welcome to the Atlassian community. For Premium subscription clients the only option for contacting Atlassian support is their support portal. Only Admins are able to submit support requests at https://support.atlassian.com/contact/ Refer to the following page for details:…

in Is there a direct way to contact support? Comment by Trudy P Claspill September 8

Hello @Maximilian Schafzahl Welcome to the Atlassian community. Are you using GitHub Cloud or GitHub Server? Here is information about GitHub Cloud: https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-github/ And here is information about GitHub Server.…

in GHE integration Comment by Trudy P Claspill September 7

Hello @Sebas Jácome Welcome to the Atlassian community. Here we are a community of users. We don't have access to your billing information. For billing questions you will need to contact the Atlassian Billing Support team. You can do that through the following page.…

in Incorrect balance on Free Jira subscription Comment by Trudy P Claspill September 7

Clarification: I did not test on an Android device with the mobile app. I don't have an Android device on which to test. I was testing he functionality on my laptop in the Chrome browser.

in Default work type not working (android) Comment by Trudy P Claspill September 7

Hello @Stuart Frew Welcome to the Atlassian community. Based on my experience the default issue type applies only the first time you create an issue in a given project. After that Jira remembers the last type of issue you created in that project and defaults to that. I just tested this again in software projects,…

in Default work type not working (android) Comment by Trudy P Claspill September 6

Hello @Aya Welcome to the Atlassian community. In your use case what is your definition of "the first Team"? Is that based on alphabetic sorting of the team names? Sorting by the underlying unique id?

in can I auto popluate team field based on assignee field ? Comment by Trudy P Claspill September 6

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