Trudy P Claspill Community Champion

Run the keyword synch then try again. https://docs.adaptavist.com/es/latest/get-started/synchronising-keywords

Note: it’s not free product plan, I’m not sure which plan we are using, but I don’t have any problem with the automation rules. I want to first follow up on the rule execution limits, and why you need to think about them. I don't know your level of administration expertise in this area, so I may state things that you…

Hello @Daisuke Welcome to the Atlassian community. Will you update the Fix Versions on those issues at a later date, when you do pull a new release from the master branch? If you don't do that, how would you ever know which was the first release to actually contain the fix for that bug?

Hello @Eko Nugroho Welcome to the Atlassian community. Are you looking at the pricing information on this page? https://www.atlassian.com/software/jira/pricing If you select Monthly billing it shows you how much the monthly price is per licensed user. With this billing model, at the end of the billing cycle you get charged…

Hello @Angry-Jack Welcome to the Atlassian community. I answer those exact same questions posted by another community member. Take a look at my answer here: https://community.atlassian.com/t5/Jira-questions/Can-you-build-filters-and-notifications-from-an-Issue-Collector/qaq-p/2721474

Hello @Fahad Sarwar Welcome to the Atlassian community. Can someone please tell me if we are using the latest free version of Jira? We are a community of users of our own Jira instances. We don't have access to your instance so we can't tell you specifically what version it is. Are you asking for confirmation that you are…

Hello @Max You mention that you are new to Jira, so I recommend that you take some time to review the documentation on how to search for issues. https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-in-jira/ And consider taking the free training on the same topic from Atlassian University.…

Do you want to create the issue into a Software, Business, or Service Management project? The configuration to create issues from emails is done one way for Software and Business (aka Work Management) projects, and another way for Service Management projects.

@Sonia Jouini Welcome to the Atlassian community. Somebody else found the change request: https://jira.atlassian.com/browse/CONFCLOUD-75232

Hello @Jatin Bansal Are you using an Email Handler to create the issue in Jira Software or Work Management project? Or is this an email that is going to a Jira Service Desk project? Or have you not yet gotten to the point of actually creating the issue from an email?

こんにちは @長野舞 、 アトラシアン コミュニティへようこそ。 opsbar-sequence は、ステータスのプロパティではなく、トランジションのプロパティで設定する必要があります。 --- Hello, Welcome to the Atlassian community. You need to set the opsbar-sequence in the Properties of the Transition, not in the Properties of the Status. Status display order when editing assignments, dashboards, etc. I am…

Hello @Teunis Hoefnagel Welcome to the Atlassian community. Have you alerted the administrators of your Jira Cloud environment about this problem? This problem should be forwarded to the Atlassian support team. Your Jira Administrators can open a support case with the Atlassian support team to get help investigating this.

@Alex Shevchenko Welcome to the Atlassian community. You added your post as a Comment on an article about changes to Jira Work Management project navigation, but the content of your comment is actually a how-to question for Jira. This was not the right place to post your question. Please create a new Question in the Jira…

Hello @Jodi Jones 1. Since you said the users of the issue collector don't have Jira access, I am guessing the the issue collector setting for Match Reporter is set to Always use Issue Reporter, which means the Jira issues created by the issue collector have a static reporter that is not the person who actually submitted…

If you are going to use an If/Else Block condition like the example I provided, then you would not need the {{#if(.... {{/}} syntax within the message/comment content. Just use the plain text: Release - TBD

I have not tried this @Eddie Newman @Dan Long , but take a look at this article and see if the solution suggested there helps. https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html

Hello @Edgardo Ibarra Does it matter what sort of update the reporter made? Comment? Status change? Update the Description, Summary, or any other field? How do you define "business days"? Does "business hours" play a role in this?

Can you show us your entire rule? We are missing some information about the context within which you are trying to use this code. If the context of this code is such that the action has a single issue in context then to reference the Fix Version/s field you should be using the smart value {{issue.fixversions} Fix Version/s…

Atlassian is in the process of collapsing Jira Work Management and Jira Software into a single product and rebranding it as just "Jira". https://community.atlassian.com/t5/Jira-Work-Management-Articles/Jira-Work-Management-is-now-part-of-Jira/ba-p/2683620 Check if your account has access to the Jira product. (I'm working…

When your automation rule fails, please provide the output from the Audit Log for that execution of the rule. Valuable information is available in that log. I believe this is the code that you need: You incorrectly added a comma at the end of line 4, and omitted the required square bracket and comma on line 5. { "fields":…

Hello @John McConnell Were you making use of this reference? https://confluence.atlassian.com/automation/jira-smart-values-conditional-logic-1081351607.html It does not appear that the logic supports an else condition for Jira Data Center. Does the structure of your rule enable you to use an If/Else Block condition…

You should go to User Management and confirm that you still have access to Jira Software (are a licensed Jira Software user). It is possible that somehow your license to it was revoked but you retain access to Jira Work Management. That would give you the ability to access Jira and access Software project content, but not…

Hello @ebony burroughs Welcome to the Atlassian community. You can set a filter such as sprint=Emerald ...to get all the issues that are in Sprints (past, current, or future) where "Emerald" is part of the sprint name. However, that would exclude issues not assigned to any sprint. To include such you would need to add:…

Hello @Bruce Fint Can you provide a screen image of what you see? If we can see the entire screen (the left-side panel showing the project type at the top and bottom, and the board layout) that would be helpful. Obscure details from actual issues.

Just in case there was some sort of typo in the URL, an alternative path to try to get to that page is: 1. Click the Your Work menu option. 2. Click the Boards tab in the pop-up that appears. 3. Click the View all boards option at the bottom.

Is this for a Team Managed project? Custom People fields in Team Managed projects are not currently available to select from the field list in the Edit action in Automation. You would have to edit those fields using Advanced JSON Editing. The JSON code you need would look similar to this: { "fields": { "TS People Field": […

When you tried to look for your boards, did you make sure to replace the <your base url> text in my sample URL? I recommend you open a support case directly with Atlassian ASAP. The updates on the incident in their status page are many ours old and indicate the problem is resolved. If you are still experiencing issues that…

Hello @Leo Stevens First let us confirm that you board hasn't been deleted. If you go to the screen listing all boards, are you able to find your board in the list? https://<your base url>/jira/boards Second, you may want to check if there is an incident affecting the Atlassian or Jira Cloud ecosystem.…

Hello @Brittany Montgomery You can use More Options > Additional Fields area to supply JSON code for editing fields in the issue. The documentation for Advanced JSON editing can be found here: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/ What is the field type for each of these…

There are certain conditions where Project Administrators can modify a workflow for a project, but that is a separate question. You said you just want to add a column to the board and rearrange the existing status/column mapping without adding a new status. That should be possible for a user that is a Board Admin and/or a…