Trudy P Claspill Community Champion

Hello @Jira Billing Automation Rules can't be used to prevent an event from occurring. Automation Rules are triggered when a specified event has completed. An automation rule could be used to detect that an issue had two subtasks of the same type, but could not prevent the creation of the second subtask of the same type.…

Hello @Nithin Ammisetty Welcome to the Atlassian community. Jira does not provide a method in the UI to do that. You could leverage the Jira REST API to extract the history information. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-changelog-get Or you could…

Based on the workflow image you provided there is no looping transitions on the statuses you specified. The rule can't execute the transition because the transition doesn't exist. There is no arrow going out of "waiting for approval" and then back into "waiting for approval". Same is true for the other status you…

Hello @Lisa Presley Based on the image you provided of the workflow I can tell that is a Company Managed project. You should also see a statement to that affect at the bottom of the navigation ton the left. I will try changing issue types in a Service Management project and let you know if I can recreate what you're…

Hello @noel.liu Welcome to the Atlassian community. When asking for help with an Automation Rule it will help us help you if you provide the following: 1. Images that show the entire rule. 2. Images showing the details of the steps you think are having a problem. 3. Images showing all the output in the Audit Log for the…

Hello @Lisa Presley I am not able to recreate what you are seeing. I've tried a Company Managed Software project and a Team Managed Software project. I have successfully change the issue type to another issue type at the same level. If I tried to change the issue type to an issue type at a different level, then I did get…

Hello @Mya.Hauck What I observed was that the Parent field was added to all screens that already had the Epic Link field. I'm not sure if it is added automatically to new screens that get created when you create new projects. I don't have a Premium plan so I don't know if it was also added to the screens that had the field…

Then I believe the only way to satisfy all your requirements is to acquire a third party app such as the ones I suggested.

You could do a work around with two queries. In the first one retrieve all the Epics with a status of Done. Export that result set to get a list of the Epics' issue keys. Plug that in as a comma separated list in a second query like this: IssueType=Story and Parent in (comma separated list of Epic issue keys from first…

Hello @Athar Faheem Welcome to the Atlassian community. Your requirement can't be fulfilled with only the native JQL capabilities. It could be fulfilled with the help of certain third party apps that extend JQL capabilities, like ScriptRunner Enhanced Search or JQL Search Extensions. Do you have any apps like that?

Hello @Noel Ransom Please share the output from the Audit Log generated when the rule executed.

Hola @Carlos Sierra Torres , Bienvenido a la comunidad Atlassian. Actualmente no hay soporte para fusionar toda la información asociada con varias cuentas de usuario de Atlassian Cloud en una sola cuenta. Hay una solicitud de cambio abierta al respecto aquí: https://jira.atlassian.com/browse/ID-240 La cuenta que desea…

Hello Michael, I referenced Atlassian Team member Andy Heinzer's answer here, to confirm that what I told you is accurate with regard to being able to install only release that came out prior to server license expiration. The reason that additional releases have occurred since Feb. 15 is because there is only one…

I concur with @Bill Sheboy . The first thing you need to do is make sure that every place you are trying to use a variable you are using the exact name you gave that variable when you created it.

Hello @Kimberly Coates Welcome to the Atlassian community. Jira does not natively have the concept of "sub-statuses". You would have to create a custom field to hold that information and additional customizations to conditionally present that to users to fill in. Natively Jira sets each Status value you create into a…

Thank you for clarifying the requirement. Be advised that an Automation Rule cannot be used to prevent an issue from changing to another status. The Automation Rule is triggered in response to an event that has already completed. In this case, with the Issue Transitioned trigger, the transition of the subtask to Done is…

Hello @Rania Haddadin We need to see screen images that show the flow of steps in your rule, like this example:

Hello @Michael Roßmann When did your license expire? My understanding is that you can upgrade only to releases that were released prior to the expiration of your current license. You can compare the expiration date of your license to the release dates on this page to see what you are eligible to install:…

Hello @Erik Strangstad Welcome to the Atlassian community. First, let us make sure we are using the same terminology. You say you have "an account with your business" and you opened a "account (free) private". An Atlassian Cloud account is what you use to login - your email address. This might be a personal email address…

Hello @Rania Haddadin Whenever asking for help with an automation rule it is vital that you share screen images that show your entire automation rule and the details of the steps that are not working as you expect. It is difficult for us to help you without that information. Also let us know your deployment type. Are you…

Hello @Enmanuel Vignoli Welcome to the Atlassian community. If you want to evaluate the amount of time logged against an issue you need to use this smart value: {{issue.timetracking.timespent}} ...not this smart value: {{issue.timetracking}} Which issue are you trying to affect with the second branch? Are you trying to…

Hello @opadonu emmanuel You are not using the correct endpoint to execute an issue transition. The endpoint you need to use is /rest/api/3/issue/{issueIdOrKey}/transitions ...which is described here:…

I have no special insights into how Atlassian made their decisions about the design of this feature. Perhaps they create a second issue so that the developers are not interacting directly with the customer through the original ticket? Developers also get access to a dedicated view to filter out escalations assigned to…

This is puzzling. I have not been able to recreate this problem in my own system, creating the same type of rule that has multiple Company Managed projects in scope. Can you confirm that you don't have a second field named "Issue Type"? Jira does not require that custom fields have unique names. It is possible that…

Hello @opadonu emmanuel Welcome to the Atlassian community. The error message is not indicating that you are experiencing a problem with permissions. "Field 'duedate' cannot be set. It is not on the appropriate screen, or unknown." This indicates that the Due date field is not included on the screen associated with the…

Hello @Sachin Guttala If you are using the Clone Issue option from the actions menu in an issue it is not possible to configure which fields get copied. One work around would be to use an Automation Rule to check for newly created issues and set the Assignee field on those to Unassigned. If you want to do that only if the…

Hello @DELACRUZ Guerdly (Gigi) Yes, you can change the dates on both child issues and linked issues. The structure you have appears to be correct for accomplishing that. If you change the date on Epic 1, and that changes the date on Epic 2, then I assume you want the dates of the children of Epic 2 to also change. In that…

What do you have in the Rule Details page for project scope?

Hello @DELACRUZ Guerdly (Gigi) I assume this is related to your post here: https://community.atlassian.com/t5/Jira-questions/Create-an-automation-for-Due-date/qaq-p/2738831 ...where I recommended you look at this post. You don't actually have to create a variable. In your original post please show the entire automation…

Hello @최현창 Welcome to the Atlassian community. This document details how to delete an Organization. https://support.atlassian.com/organization-administration/docs/delete-your-organization/ This document, linked to the above, details how to remove products from your organization:…