Trudy P Claspill Community Champion

Hello @Sam Your first problem is that your Lookup Issues action can't execute the JQL you provided, as evidenced by the message in the log. So the Lookup Issues actions will never find issues, and the check that lookupIssues.size equals 0 will always be true, so another issue will be created. What is the actual text that…

Hello Sarah, So you defined a Global Custom Field, and pulled that into your Team Managed project? You did not define a Custom Field directly within the Team Managed project? If so, then the Custom Fields screen does not seem to show that a Global Custom Field is being used in a Team Managed project. What are the details…

Hello @Susie Barber The Summary page has been added to the view options that are part of Plans. If you create a Plan for the project you will also get a Summary page associated with the Plan. https://support.atlassian.com/jira-work-management/docs/view-the-summary-calendar-and-timeline-for-your-overview/

Hello Community! My name is Trudy and I live in Portland, Oregon in the U.S. Outside of work my primary interest is taking and teaching ballet classes. I had aspirations to be a professional dancer when I started college but realized I would rather enjoy it as a hobby than depend on it to pay the rent. I also am a…

I don't see anything in Atlassian's public backlog on this topic, but you might want to provide feedback to them about it. You should find a Feedback option under the Help button in Jira, and you can use that to submit feedback/suggestions directly to Atlassian.

Are the projects that use this field Company Managed projects or Team Managed projects. Are there both Company Managed and Team Managed projects on your instance? Can you navigate to the Custom Fields page and search for the field to confirm that another global custom field with the same name does not exist? If multiple…

Have you tried the last two debugging options I suggested? Has there been a lot of editing of this rule, or was this rule copied from another rule? Sometimes things go wonky in those cases. You might want to try recreating the rule from scratch. One other debugging option I can think of is to output all the data for a Task…

I notice you marked your question as solved, clicking Accept Answer for my answer. Is the problem solved? Was it changing the Copy From options that solved it? We are all here to learn and help each other. There is so much to know about Jira it is hard to know everything and features change regularly. Even Community…

Thank you for the additional information. So, the next step is to find out if there are other issues assigned to the same person that are already in the Working status, and if there are, change their status to Work Paused. I would suggest the FOR EACH: Add a branch option. When you select that you get these options:…

When using COPY, rather than SET, the only place where that is an option is for the Parent field which was changed. All other fields I can Set or Copy. I selected Copy. with that option, there is nothing additional to configure. After selecting COPY the text "Copy ... from Current Issue" displays. Click your mouse directly…

Hello @Sarah Schindler-Williams Welcome to the Atlassian community. What steps have you taken to determine that there are no other fields with the same name (X Download Date) and field type defined globally or within Team Managed projects?

Just adding more information... Referencing this document from Atlassian: https://www.atlassian.com/agile/kanban/wip-limits ...the document talks about sizing the work items consistently, so it seems like their take on WIP limits is based on all work items have the same size/estimate, and that is why they use work items…

Hello @Phil Bandy Welcome to the Atlassian community. What type of project does this concern? You can get that information from the Type column on the View All Projects page under the Projects menu. Does it matter what type of issue the user tries to create or complete in the project? A user's Project Roles in the project…

Hello @Eli Cady Welcome to the Atlassian community. Have you started to construct this rule? Can you show us what you have so far, and point out at what point your are struggling to figure out the next step? When do you want this rule to run? Do you want it to run on a schedule, or in response to some issue activity (like…

In the latest screen image of your Create Issue action I don't see any of the changes I recommended to the "Copy ... from" or the use of issue vs. triggerIssue in the Description. I would recommend that you at least change the "Copy ... from" to reference Trigger Issue instead of Current Issue. At that point in the…

Hello @Emna Elleuch When you say the story is "linked" to an Epic, do you mean it is listed as one of the Child Issues of the Epic? What problem are you trying to solve by updating the Time Spent information on the Epic when the Time Spent information is updated on child issues? The Time Spent field in an issue is updated…

Bonjour @Claire Buffet , La condition que vous avez ajoutée après le déclencheur est de vérifier que l'automatisation a été déclenchée pour un ticket de type Initiative. Dans l'action Modifier le problème, vous essayez de copier dans le problème de l'initiative une valeur du problème parent de l'initiative, et le message…

Hello @Elena Bertucco Welcome to the Atlassian community. Jira Service Management projects have a process for adding an Approval step to their workflows, and can be added to both the Team Managed and Company Managed Service Management projects. This article talks about a work around to add approvals to Jira Software and…

Why are you creating variables and then using the variables in your comparison? You can simply use the smart values you used to create the variables. {{issue.created.diff(issue.Sprint.startDate).days}} When you create Variables the values are stored as text. The "diff" function can be used only with smart values that are…

Hello @Angie Adams Regarding the Automation Rule: Do I understand correctly that users are manually triggering this rule from their own projects to create a new Task in a JWM project which is Company Managed? You said the projects share schemes, but just to confirm - are the projects from which they trigger the rule also…

Hello @Sai Krishna "Free" applies to your product plan subscription. The subscription can be Free or you can be using a paid subscription. Company Managed or Team Managed apply to the Projects you create within Jira. To determine if your Project is Company Managed or Team Managed go to the Project menu, select the View All…

Hello @Angie Adams Regarding #1: When asking for help with an automation rule it will help us help you if you provide screen images that show the complete rule and details of each step as well as the output in the Audit Log for an execution of the rule that demonstrates the problems. Regarding #2: What are the custom field…

Hello @Sam In exactly what way is the rule not working? Is it creating a duplicate issue? Is it not creating an issue when it should? Please share with us the details of the Audit Log entry created when this rule executes.

Hola @Treicy Arroyo Cantillo , Bienvenido a la comunidad Atlassian. No, eso no es posible con la funcionalidad nativa de Jira. Jira no admite restricciones de visibilidad y edición para campos individuales. Tampoco admite tener varias pantallas por problemas de visualización. Debo aclarar que se aplica a proyectos de…

Yes, you would need the Product Admin role for the Jira Administration "product". Jira Administration is not a separately licensed product. It is part of JSM and Jira. But it is separated out in the Product Access area so that, as Atlassian evolves, they have a structure that enables them to have roles related to…

Hello @Bruno Leite Cervantes Welcome to the Atlassian community. When asking for help with an Automation Rule, it is vital that you share with us screen images showing the complete rule and the details of each step. Obscure confidential information. It is also helpful if you share with us the details in the Audit Log…

Hello @Carson Mishoe Welcome to the Atlassian community. You could do this in a manner that works for Company Managed projects, but not for Team Managed projects. There is a Project Created trigger that you can use to detect that a project has been created. Because the rule can not have a predefined Project Scope you would…

You can find the points completed per sprint in the Velocity Report, available under the Reports menu you can see when viewing a Scrum board. There is not a native report for displaying point totals for issues Completed within a specific time period. The reporting in Jira is somewhat limited due to the variety of third…

Hello @Ethan Rodriguez Welcome to the Atlassian community. Is your Service Management project Company Managed or Team Managed? You can find that information in the Type column on the View All Projects page under the Projects menu, and also at the bottom of the panel on the left when you are viewing your JSM project. Team…

Thank you for the additional information. With that I was able to replicate your scenario and get the same error message you get. The fix is to remove the Sprint field from the Issue Layout for the Subtask issue type. Then you will be able to save the issue without error.