Trudy P Claspill Community Champion

Hello @erwinnaus You addition to this post has been seen only by the original post creator and the people who responded. To get maximum visibility to get assistance with your issue please start a new Question post. Also provide screen images and the details of what actions you are taking to try to reorder your issues and…

Can you compare the list of 91 from the JQL search to the 77 in the Backlog and identify the specific issues that are missing? Once identified look at the Fix Versions field for those issues. Is it empty or does it have a value? What do you get if you use this JQL? project = ITB and (fixVersion in unreleasedVersions() OR…

Hello @Kathy Wahler It is great that you provided us with the images of the rule. In addition we need to see the output in the rule's execution audit log. Is the rule getting triggered? Does the issue match the condition you added to the rule?

Hello @eric caprio Welcome to the Atlassian community. It is great that you provided us with the message from the Audit Log. In order to decipher why this message is occurring we need you to also: 1. Provide the entire audit log entry. 2. Provide screen images showing us the entire rule 3. Provide screen images showing us…

Hello @Kathy Wahler What does the Audit Log contain when this rule runs? How are the results different than you expect? Do you think it could have anything to do with this checkbox? With this box checked the rule will only operate against issues that have changed since the last time the rule executed.

Yes, if you are talking about adding a comment in an Automation Rule. Refer to https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

In my experience that would require ensuring that the external users do not have the global Browse Users permission, which would affect ALL user picker fields and user mentioning functionality. There is no way to limit those users to being able to see only people in their own user group or who have access to their project.…

Hello @Demi Hotahot When you clone an issue you should have the option to choose whether or not the Sprint values are also cloned into the new issue.

Hello @Toni Ikar A Kanban board may have a sub-filter applied. Example Does your board have such a sub-filter? When you see the issue count in the Columns/Status page those counts are before the sub-filter is applied. The subfilter will affect the issues that display in the Backlog and on the Board. If your board has such…

Hello @Ribeiro Perovano, Patrick (KWLIB) You might want to try a rule like this I changed the trigger to specifying just the destination statuses that you're looking for; Done (or Completed) for the Model subtasks and "In Progress" for the Load subtask. I did this to account for the scenario where maybe Load got changed to…

Hello @Karanvir Singh Welcome to the Atlassian community. Note this is a community of users helping users. This is not the venue for contacting Atlassian support. Having said that, we can try to help you debug the scenario. Do you have some sort of administrator access in Jira? If so, what type of administrator access? You…

Hello @MichaelN You can reach out directly to the purchasing team at Atlassian through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/ Or you can consider contacting a licensing partner to work through. https://partnerdirectory.atlassian.com/ (Disclosure: I work for Praecipio, an Atlassian…

Hello @Mireya Cintora You mention you want to do this for parent/child issues. What are the actual issue types? Are you talking about standard issues (i.e. task, story, bug) and their subtasks? Are you talking about Epics and their child issues (which are standard issue types)? You can definitely create Automation rules to…

Hello @[deleted] Welcome to the Atlassian community. Did you follow the guidance in this document? https://support.atlassian.com/organization-administration/docs/delete-your-organization/

Hello @Laviniu Chis The diff() function applies only to date/time fields. If those are number fields you need to use the minus() function. Refer to https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/#Plus-Minus

Hello @John Culpepper Welcome to the Atlassian community. You need to make a change to the filter and execute a search with that change, and they you will get the option to save the changed filter.

Hello @Leanna Bremenkamp We need to see all the steps in the rule in an image like this: (This is an example of an entirely different rule.) Then we need you to highlight each step in the rule and provide a screen image of the details of that step that appear on the right side. And lastly we need you to go to the Audit…

I cannot provide any explanation about why it wouldn't work until you provide all the details of your rule. Images showing the entire rule and the details of each step are needed.

Hell @Jacqui Carrigan Jira Work Management and Jira Software are being combined into a single product. The Calendar view will eventually become available in Software projects. According to this documentation you should be able to access the calendar…

Hello @Mateja Leskovec Are these Company Managed projects? Automation has a Clone issue action that would allow you to specify another project as the destination. In that action you can also set the fields in the newly created issue, and that would include setting the Parent of the new issue to match the source issue This…

Hello @Srikant_Vijayendran Is this related to your addition to your other post? https://community.atlassian.com/t5/Jira-Work-Management-Discussions/Need-help-to-build-a-Parent-Child-relation-between-EPIC-and/td-p/2757216 There you said the issue was you couldn't see Timeline. That specific feature has to be turned on…

@Deepthi.Kotha I think you meant for this to be a response on your original post. https://community.atlassian.com/t5/Jira-Work-Management-Questions/Ticket-68240-now-closed-please-help-us-with-implementing-the/qaq-p/2756030 I've responded there.

@Deepthi.Kotha It seems you posted a response as an entirely new Question. https://community.atlassian.com/t5/Jira-Work-Management-Questions/RE-Trudy-Claspill-mentioned-you-in-Ticket-68240-now-closed/qaq-p/2758093 Yes, there was a misunderstanding. You have posted your question in the forum for Jira Work Management. That…

Rules run in the background using the Jira REST API. The execution of the rule will not open any screens or pop up any messages. When you change the sprint field directly in the issue view or through the Backlog screen, that will trigger the rule. The rule will run. After the rule completes you would need to refresh the…

Please show us the Automation you have created. In order to include details about the linked issues in your email you are going to have to retrieve a list of the linked issues. You do that with a Lookup Issues action. Before you generate the email use the Lookup Issues action to retrieve the list of linked issues In the…

This rule worked for me. Did you make sure to refresh the issue view after the rule completed?

Did you use the search I recommended to get a complete list of issues in the sprint? Did you check the Properties for all the Statuses in all the Workflows for all the issue types of the issues in the sprint?

Hello @Stephanie Corby Are you talking about badges and accomplishments in the Atlassian community? Within the community it is possible for Atlassian to take information from one Community account and move it into another community account, but the move will overwrite any information that was in the destination account.…

Hello @Leanna Bremenkamp Please show us the Automation you have created. You should be able to get what you want with 1. A Lookup Issues action to retrieve the list 2. In the email adding syntax like this: {{#lookupIssues}} {{key}}: {{Summary}} {{/}

Hello @PareshAminACS Welcome to the Atlassian community. Use the endpoint described here: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-get The value of the "style" attribute will say "next-gen".