Trudy P Claspill Community Champion

Hello @Karmandroid Singularity That is not quite correct. Atlassian is no longer selling licenses for Server. Those stopped being available in February 2024. I am not going to provide an exhaustive list of the differences between Jira and JSM, between Cloud and Data Center. Here are some highlights. Jira vs. JSM - The…

Olá @Natanael dos Santos , Bem-vindo à comunidade Atlassiana. Esta é uma comunidade de usuários, portanto não podemos verificar diretamente a lista de supressão. A melhor maneira de obter ajuda nesse caso é abrir um caso de suporte diretamente com a Atlassian e fornecer uma lista dos e-mails que você suspeita que estejam…

Hello @Benjamin White Where are you seeing the "Also notify" field? I'm not yet finding anything in the documentation about this. That makes me wonder if it might be a custom field in your JSM project.

Hola @Allan Rene Trujillo , Noto que las etiquetas en tu publicación indican que estás usando la suscripción gratuita. ¿Es eso correcto? Si es así, tenga en cuenta que los registros de auditoría que @Aaron Pavez _ServiceRocket_ mencionó no están disponibles para usted. Debe tener una suscripción paga para tener acceso a…

Hello @Pragash I'm chiming in to agree with @Mikael Sandberg What do you consider "viewing" an issue? If a user clicks on an issue card in a board a view of the issue will be shown to them. If a user clicks on a child issue under an Epic or a sub-task under a story, then that user will have "viewed" the issue. If a user…

Let us back up a moment and ask "what problem are you trying to solve"? It is not uncommon to want to record regular updates on a Jira issue. That is usually done by entering a new Comment. What problem are you trying to solve by generating a report of these periodic updates? What type of data is being recorded in these…

Hello @Roqya Mokhtar When you say "customers" do you mean customers who have access only to a Jira Service Management customer portal? Or are you talking about users that have a user license to access your Jira instance?

Hello @kumar What is the result of trying to execute that code? Do you get an error? Based on the example provided here: https://jira.readthedocs.io/examples.html#transitions ...you should not be including issue= and transition= in the parameters. The parameters should be just the actual values.

Hello @Monika Rani Can you provide more information about what you want the output of this report to be? You said "how often". Do you want the report to tell you that new customer requests are being created at a rate of 1 every 10 minutes? Are you using Jira Service Management or Jira (Software/Work Management) for your…

Olá @Arthur Appel , Bem-vindo à comunidade Atlassiana. Esta é uma comunidade para perguntas relacionadas ao produto Jira da Atlassian. Você está se referindo a um site do Jira que está tentando acessar? Em caso afirmativo, você contatou os administradores desse site Jira? Como somos uma comunidade de usuários, não somos…

Hello @Bharath Ram Welcome to the Atlassian community. Those two queries are not requesting the same data, so you can't really compare the results. issuekey in UpdatedBy(name,from-date,to-date) will get all the issues created or updated by the specified user within that date range. Adding "and issuetype=Test" to the filter…

Hello @Alonzo Kennedy From what source are you importing the data? Is this a migration between Jira instances? What tools/apps/processes are you using to import the data?

Hello @Gwendylene Enow-Tanyi Welcome to the Atlassian community. Are the notes for all those separate weeks being made into the same field? Or is there a separate custom field for each week's notes? What is the field type(s) being used for the data? If the notes are being compiled into a single custom field, then there is…

Hello @Viviane da Silva Moreira Welcome to the Atlassian community. What action is being executed when the message appears? Is it the attempt to change the issue status? In what type of project is this occurring? You can get the project type information from the Type column on the View All Projects page under the Projects…

Hello @Drew McManus I'm happy to continue to try to help you achieve your goal. To do that I'll need more information. Can you provide information on what you have implemented, what you hope/expect to get, and what you are actually getting? Are the messages not being sent? Do the messages not contain the information you…

So is it 5.f. that is the trouble spot? It mentions using the Secret dropdown, and I see in the screen you shared a dropdown labeled Credentials. Have you tried starting to type in the name of the credentials that you created; i.e. jira?

Note that I don't actually have a Jenkins environment where I can try this myself. The dropdown you mentioned does not appear to be included in the instructions from the referenced document. Here is a screen image of the instructions for completing the connection on the Jenkins side. If I am overlooking the step you are…

Hello @Mark Nesbit Are you working with a Team Managed project or a Company Managed project? You can find that information at the bottom of the navigation panel on the left when you are viewing the project, or in the Type column on the View All Projects page under the Projects menu. Can you show us what you currently see?…

Hello @YAZAN I have not actually used the Xray plugin. Looking just at the documentation https://docs.getxray.app/display/XRAYCLOUD/Quick+Setup ...Xray appears to leverage custom Issue Types to track tests, so you can at least query based on Issue Type. I also found this page concerning Enhanced Querying with JQL:…

Thank you for that sample chart @Jayson2 Contreras . Have you tried the Created vs. Resolved chart? If not, I suggest you give it a try and let us know if it doesn't meet your needs. The gadget provides the configuration options you want; weekly display of point-in-time counts. The important thing to note is that the…

Hello @Rod Peck Welcome to the Atlassian community. Is it a Company Managed project or a Team Managed project? Have you given the other users Service Agent licenses for the JSM product? Have you given them Jira licenses? They must be licensed users to see the project. How are the trying to access the project? What page are…

Hello @Jayson2 Contreras The Created vs. Resolved chart includes all issues that have a value set in the Resolution field, regardless of what that value is, as long as the issues are within the scope of the filter, or project, you specify for your gadget configuration. It should give you the data you want if the Resolution…

Hello @Devarajan Mani There is not a native conversion function to change text into the "pretty" version of duration that Jira displays. You would have to create you're own conversion process. With a text field that is going to be complex because the text may not be entered in a standard and validated format. It would be…

Another method you can use to find out the board in which a sprint was created is to use this REST API endpoint. https://developer.atlassian.com/cloud/jira/software/rest/api-group-sprint/#api-rest-agile-1-0-sprint-sprintid-get https://{your Jira URL}/rest/agile/1.0/sprint/{sprintId} Remove the curly braces when you replace…

Hello @YAZAN and @Gal Mircus Welcome to the Atlassian community. That does not appear to be native Jira Cloud functionality. What third party app are you using to add that functionality? Have you reviewed the vendor's documentation? Often there is not exact feature parity between the functionality of an app on Jira…

Hello @Naveen Welcome to the Atlassian community. I don't think that you are referencing the fields correctly. To confirm that try using a Log action to print to the Audit Log the fields you are trying to reference exactly the way you reference them in the formula…

Hello @aniket annadate Welcome to the Atlassian community. Whatever identity is being used to execute the issue creation action needs to be given permission to create issues in the target project. Can you provide more information? What is the context in which you are getting this message? What process is trying to create…

Thank you for that additional information, Denisa. Can you confirm that the sprint display was created in the same board you are viewing? A sprint will show in the board it where it was created, and also in any board that includes issues that have been added to the sprint. Do other users get the same results that you see?…

Hello @Eyyup Gunes Welcome to the Atlassian community. Have you ever been able to see this backlog? What is the project type that this board views? You can get that information by going to the View All Projects page under the Projects menu. Have you applied filters to this view? If so, what happens if you clear all…

Hello @Nicole Gosling Have you reviewed the vendor provided documentation? https://jibrok.com/docs/time-in-status/overview/ What is your configuration for the Time In Status? Have you confirmed that a Calendar has been specified in that configuration so that your working hours, breaks, and holidays would be taken into…