Trudy P Claspill Community Champion

Hello @Dominik Boehm Use the Work Item Assigned trigger instead of the Work Item Transitioned trigger. https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Work-item-assigned

Hello @Hemant Tiwaskar Welcome to the Atlassian community. Created is a timestamp including both date and time. If you elect to filter based only on date then the effect is to create a filter that uses the specified dates and the time of 00:00. If you create such a filter in Basic view and change to JQL you will see that…

Hello @Mattias Kallvi When your users click on the issue is it opening in a new tab, the original tab, or a pop-up? For me when I click on the key of an issue shown in a JSM Queue, the current tab changes to display the issue details. When I click Assign to Me that tab refreshes but continues to display the issue details.

Hello @Alfredo Gonzalez Have you explored the Export Space option? https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/ There is also the ability to archive spaces, and export and archive individual pages.

Hello @Eric Bisquer Welcome to the Atlassian Community. Each user can disable notifications to themselves for actions that they take, through their individual Notification Settings.

Hello @Timm Thiele Welcome to the Atlassian community. The short answer is you cannot reactivate the account. Only the owner of the account can reactivate it. Either the individual user needs to reactivate it, or if they are using an account that is managed by another organization then that organization has to reactivate…

안녕하세요 @관리자 Atlassian 커뮤니티에 오신 것을 환영합니다. 이곳은 Atlassian 제품 사용자들을 위한 커뮤니티이므로, 저희가 직접적인 도움을 드리기는 어렵습니다. 결제 수단 업데이트와 관련하여 문제가 발생하셨다면, 아래 페이지를 통해 청구 지원(Billing Support) 팀에 문의해 주시기 바랍니다. https://www.atlassian.com/company/contact/purchasing-licensing#/ --- Hello, Welcome to the Atlassian community. This is a community of users of…

Hello @Kathleen Hamilton What type of space does this concern; Team-managed or Company-managed? You can get that information from the pop-up that displays when you click the ... button next to the space name in the navigation panel on the left. Does the project have more than one workflow? Can you share with us screen…

Hello @Michelle Gronwold You have tags on your post for both Jira Cloud and Data Center. Which one are you actually using? Jira doesn't natively provide a capability in workflow post functions for setting a field based on a value in a user property. That will require a third party app. Do you have access to third party…

Hello @Dan Spearing I'm glad that worked for you. In my previous reply I embedded the link to the portfolioParentsOf() function, but here it is again, plainly pasted. https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/portfolio#portfolioparentsof That links directly to that function. On…

In rule #1 you needed to record the key of the source epic in a field in the new epic that was getting created by the Clone action. Did you do that? Show us the details of the Clone action from rule #1 specifically show the field where you recorded the source Epic's key. What ever field you put that value into, that is the…

Hello @spatil Check the options farther down the screen to find the one about you being mentioned. You may also need to enable the third option here:

Hello @spatil Welcome to the Atlassian community. Check your personal settings > Notification Settings You may have disabled the options to send notification when you are the one that executes the action that would prompt the notification.…

Hello @Yu Qing Kung _team2_ Welcome to the Atlassian community. As a community of users we don't have access to your account information. For questions about billing you can contact the Atlassian Billing Support team through the following page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Dan Spearing Let us first agree on the level numbering. Natively in Jira the base hierarchy levels are: Level 1: Epics |-- Level 0: Standard issue types (i.e. Story, Task, Bug) |-- Level -1: subtasks When the hierarchy is customized the levels are number upwards above Epic starting with Level 2; i.e. Level 3: Theme…

Hello @신은화 Welcome to the Atlassian community. You need to reach out directly to the Atlassian Billing, Licensing, Pricing Support team. You can do that through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @강민성 연구원 안전성능해석팀 Welcome to the Atlassian community. While your post tags indicate you are using the Confluence Cloud product, if you found a version number like the one you indicated then you are actually using Confluence Data Center. You should start by reporting this problem to you Confluence administrators. If…

Hello @Ruchi Demo Welcome to the Atlassian community. As a community of users we can't investigate your issue directly. I have flagged your post to raise it to the attention of Atlassian team members. The should get back to you within 2 business days.

Hello @Jan I apologize for the delayed response. I didn't get notification of your reply. I don't have experience with that plugin nor access to a Data Center instance for testing. I recommend that you reach out to the support team for that plugin for more assistance.

No I'm not a support team member. Atlassian team members show the "Atlassian Team" lozenge next to their names here in the forums. Were you able to get in contact with Atlassian support on this issue and get it resolved?

Hello @Hersh System Welcome to the Atlassian community. I don't believe Confluence natively supports that. Do you have a third party app installed that is supposed to be providing that functionality?

Hello @DerekM1991 Welcome to the Atlassian community. When was the last time you successfully accessed the data? When did you receive the notice that you subscription was deactivated? Have you tried the following? Go to https://admin.atlassian.com/billing Select your billing account. Select Subscriptions. Click on the…

Hello @John Izquierdo This question came up in 2025. It doesn't appear that disabling this is possible. https://community.atlassian.com/forums/Jira-questions/How-to-disable-Team-field-inheritance-in-sub-tasks/qaq-p/3070605 Based on my experimentation it is not possible through the UI to directly modify the Team field in a…

Chiming in with generic information and screens from my own system... "Original Estimate" is a System field. It is an example of a "duration" field and the format for it is set by global Time Tracking settings.

Good to know! Thanks for sharing what you learned!

There is no point in trying to set the field in the Transition component of your Automation Rule. Remove that field from the Transition component, and you will stop getting the error in your rule. To remove it pull down the Choose fields to set... list and uncheck Resolution.

Hello @gopika_prabha Welcome to the Atlassian community. What type of Space does this concern? Click the ... button next to the space name in the panel on the left. What are the last two lines in the pop-up? They will say something like this: Software space Company-managed Both lines are important. At a minimum you will…

Hello @Kevin Mathew Welcome to the Atlassian community. Are you the Organization Admin for the the Atlassian Cloud Organization under which the Jira instance exists? Do you normally connect with a company provided email account or a personal email account? What happens when you try to login? Are you working with a free…

Hola @Jose Manuel Collazos Huertas : En este momento, no hay ningún incidente reportado en su página de estado. https://status.atlassian.com/ Además, no veo múltiples publicaciones aquí en la comunidad acerca de este tipo de problemas. --- Hello, At this time there is no incident reported on their Status page.…

Did you do any searching of the internet for troubleshooting steps? With one query in Chrome Gemini I got the following information (which I have not cross-checked against Atlassian documentation):