Trudy P Claspill Community Champion

Hello @Willy Raj Welcome to the Atlassian community. You don't have to delete the user entirely. You just need to revoke their access to your product. Refer to this document for details: https://support.atlassian.com/user-management/docs/remove-product-access-for-users/

Hello @britney.zhou First, be clear that a "board" is just a method to visual and manipulate issues. The issues themselves exist in Jira Projects. To allow people outside of your organization to create issues in a Software or Business project there are a couple of native options: 1. Give those users licensed access to your…

Hello @brad-anderson With Company Managed project the project configuration can be managed only by Jira Administrators. Organizations that want to limit administrative access for the Jira system may find it challenging to accommodate the customization requests from end users with a limited Jira Administration staff.…

Hello @Michael Virostko Welcome to the Atlassian community. Is there a specific reason you are using the scrum methodology with 2 week sprints? Maybe you don't need to use sprints at all when your time frames for completing tasks are so long. Something you could consider is using an Epic instead of a Story, and then define…

Hello @Rebecca Welcome to the Atlassian community. What is your relationship to the tickets? Are you the Assignee, a Request Participant, or a Watcher? The Notifications configuration for the project can be set up to notify people when the issues have comments added. The Reporter, Watchers, Request Participants, and…

The use of field names in smart values can be space and case sensitive. Make sure that the field names you are using in the smart values match the field names you see in the UI for the actual issues. I see a lot of placing where you are changing case, such as TriggerIssue vs. triggerIssue vs. triggerissue (with a lower…

To get the option where the entry field shows "Copy field from issue" click the button labeled with three dots to the right of the field. That will give you the options to SET the value of the field or COPY the value from elsewhere. Choose the COPY option If that doesn't address your need let me know.

My apologies. I see you are referring to a Jira Service Management project. Queues are created by the Project Administrator. Check with that person to see if the Queue has been removed.

Hello @[deleted] Welcome to the Atlassian community. We are a community of users of our own Jira instances. We don't have access to yours. We can suggest things you can look at to try to debug the issue, but you may ultimately have to contact the administrators of that instance. Based on the image you provided and the…

I'm glad you found the cause. If my answer helped you solve your issue, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Neeta Dubey Adding to what @Walter Buggenhout said, if you want the Original Estimate of the parent issue to show the sum of the Original Estimates of the subtasks, you could do that through an Automation Rule. You can find an example of such a rule in my answer on a previous post:…

Hello @Sid007 Welcome to the Atlassian community. Whenever requesting help with an Automation rule please provide the following: * screen images showing the entire rule * screen images showing details of each step that is not working as you expect, and any step that it depends on * the output for the rule execution from…

Hello @BEN IPSEC Welcome to the Atlassian community. If you need an official quote you can contact Atlassian Purchasing... https://www.atlassian.com/company/contact/purchasing-licensing#/ ...or a licensing Partner https://partnerdirectory.atlassian.com/?f_services=license-management

Hello @Traci Kowalkowski If you are new to creating filters you might benefit from the free training available from Atlassian University. https://university.atlassian.com/student/catalog/list?search=jql There is also the documentation on performing basic searches, and then transitioning into JQL searches.…

Can you share with use screen images of what you see for * the board * the filter * the status/column mapping * an example issue you would expect to see on the board?

You're welcome. If your problem has been solved with the help of my response, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Anthony Soller What is the filter used by the kanban board? Does the kanban board include a subquery to exclude issues that have a released Fix Version value? Have all the issue Status values been mapped to columns for the kanban board?

Olá @Rômulo Freire Barros Couto , Bem-vindo à comunidade Atlassian. Jira já suporta gravação de tempo por tarefa por desenvolvedor. O objetivo da pergunta do autor original era relatar essas informações de uma forma mais refinada do que simplesmente o tempo todo para uma determinada tarefa. Como existem vários aplicativos…

Hello @Jonathan Chatfield Rather than use an Automation for this, you could use a Saved Filter and ask each person to subscribe to it. The filter you would use is: project=XXX and Resolution is empty and assignee=currentuser() Each person subscribed to the filter would get a list of the unresolved issues in project XXX…

What is your concern specifically? If the created Story doesn't meet the criteria, the way this rule is structured it will not be counted against your monthly rule execution limit. Refer to this for more information about how usage is calculated.…

That indicates that you do not have Administrator access to the site or the Organization under which it exists. You will need to contact the people who do have that access. If you did not Add the Jira Product to create this site, you would not have administrative access to remove it. Or, after creating it, another person…

That likely indicates that you cancelled your subscription entirely. If you went through a process where you had to type in the word CANCEL or DELETE, then you cancelled your subscription. If you wanted to change the subscription plan, you needed to instead click the Change Plan option.

Hello @Hoa Walsh Welcome to the Atlassian community. To get maximum visibility on your question please start a new Question rather than posting on an existing Question that is over a year old. The only people who see updates on existing Questions are the original author and the people who have already responded to it. If…

That suggests to me that Organization "1" is not the Organization in which this site existed. On the page you have shown above click on the Navigator icon in the upper left corner. You may see just one or a list of Organizations. Check each one, looking under the Products page for the site named "road-project"

This came up recently with a colleague of mine consulting for a client. My colleague discovered that the person trying to add groups to roles in a project needed to have the global permission for Browse User and Groups.

Hello @Aleena Umaiir Those totals will include only the standard (level 0) issues like Story, Task, and Bug. That is per design by Atlassian, as mentioned by an Atlassian Team Member in response to this post.…

Hello @Val Gendleman Had did this work out for you? If it worked well, please consider clicking on the Accept Answer button to mark your Question as Solved. If it didn't work out, please let me know and I'll be happy to keep working on the solution with you.

Hello @Mateus Martins I believe this is a global setting in the Time Tracking configuration. The setting should be applied the same to all boards that have the estimation option set to time.

Hello @[deleted] Welcome to the Atlassian community. When you say stopped my subscription for Confluence Cloud Standard and was previously on the free tier Do you mean you reverted from the paid Standard subscription to the Free subscription? Or did you cancel your subscription entirely? If you cancelled your subscription…

Hello @[deleted] Let us first clarify terminology. In Atlassian Cloud the structure is as follows: Organization |-- Site - with a URL like https://mySite.atlassian.net |-- Product - appends to the URL like https://mySite.atlassian.net/jira Based on the images below you have deleted the Organization named "1". There is…