Trudy P Claspill Community Champion

My apologies. I overlooked that your question is tagged as "date-center". My answer is applicable only to the Jira/JSM Cloud product.

Hello @flourish_x_yang For sending an email through an automation rule use the Send Customized Email action. That gives you an option to use Rich Text for the email content. For the Description field you may find the answer on this 2024 post helpful.…

Excellent! I don't know why sometimes having conditions in the trigger has inconsistent results. In this case were you also changing the Category value(s) as part of the transition? If so the trigger may have been called before the Category change took effect.

Are you an Administrator for this subscription or an end user? When you were previously successful accessing this site did you see a Customer Portal/Help Center or did you see the internal view that is accessible to Jira User and JSM Agents?

Hello @Charles Herbert Matovu Welcome to the community. What happens when you try to login? Do you get some sort of message? If so share that message with us. Were you previously successful in this login? If so, when were you last successful? Can you share with us the URL you are trying to access when you get this message?…

Hello @Ubaroz The first thing I recommend is removing the Conditions from the trigger. In my experience having conditions in the trigger has not proven to be consistently reliable. So, let us start with a Work Item Transitioned trigger that has no conditions. In your trigger you have set it to trigger when the item…

Hello @Christian Greulich Welcome to the Atlassian community. Users with the Administrator role in that Team Managed project can manage which fields are available. Guidance on how to do that can be found here: https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/

Hello @KC Wong As this is a user community it is not the best venue to ensure that your feedback is received by Atlassian and documented as a Suggestion/Change Request. Better methods are to open a support case with Atlassian directly, and get from them an ID for a corresponding change request, or provide the feedback to…

Hello @Prem K Gajendran2 Welcome to the Atlassian community. In this community we are mostly users of our own Jira instances. We have no access to your instance or insights into how the administrators of it want access requests submitted. Were you previously able to access information on that site? When was the last time…

I don't know if the options have changed as I have not had that responsibility in any of the sites/organizations to which I have access. Perhaps the authentication policy did not previous have 2FA enabled and without it being enabled you could simply use the reset option in the user's account. Based on the images the…

Another alternative to a new project is to upgrade to a trial of the Standard version, use the Add People option to add more people to the project to align with the permissions scheme for the project, then downgrade to Free again. A third option is to take the permission scheme created/used by the new Company Managed…

Hello @Md_ Abrarul Huda Is this a managed user account? Have you verified the domain for the users email address and claimed their account? Based on the first image you provided the user is included in the Authentication Policy that you have shown in the second image. In the second image it shows that 2FA is enabled for…

Hello @Troy Edmonds The red asterisk indicating the a field is required during item creation can come from two locations: 1. The Field Configuration 2. Rules in the Create transition of the workflow that applies to the specified Space for the item type being created. If you are not seeing the field set as Required in the…

Hello @Alex Cook Rather than using the "Set to Recur" option you could use bespoke automation rules designed to meet your requirements. If you are not familiar with creating automation rules you can find Templates available within the Automation UI that may help you get started. There is also free, on-demand training…

Hello @Winstone Chisenga Welcome to the Atlassian community. To what upgrade are you referring? Have you reported this issue to the administrators of the Jira system you are accessing? Do you know if any other users of the same Jira system are experiencing the same issue? Have you tried any of the following? * Retrying…

Adding to what Michael said... If you downgraded from Premium to Free then any existing association of People to Roles in Project/Spaces and any pre-existing Permission Schemes will be enforced, but you won't be able to add more people to roles in the Project/Spaces. So if you have a Permission Scheme for a project that…

Hello @Bharat Kudachi Welcome to the Atlassian community. This is a user community populated mostly by other customers that use the Atlassian products. There are some Atlassian partners who also participate who might respond, or independent consultants that might reach out to offer services. Besides that you have a few…

Hola @Jose Manuel Collazos Huertas : No puedo ayudarte directamente, ya que soy solo otro cliente que utiliza los productos de Atlassian. Sin embargo, he marcado tu publicación para llamar la atención de los miembros del equipo de Atlassian. Deberían ponerse en contacto contigo en un plazo de 2 días hábiles. --- Hello, I…

Hello Timm, It depends on whether their account is managed (from the Atlassian Cloud perspective) by the entity that provided them with the email address or if they are using a personal email address. If it is the latter, the user can follow the steps in this KB: Reactivate an unmanaged Atlassian Cloud account If it is a…

Thank you for that additional information. My suggestion would definitely not scale to support that requirement. Do these projects share a common workflow for the current RAID issue type? Do they share a common screen for the Create operation for the RAID issue type? I know that Scriptrunner Behaviours could be used to…

Hello @Andrew Dubinsky Welcome to the Atlassian community. Have you reported this issue to the administrators of your Confluence instance? Do you know if other users are encountering the same issue? Are you getting past the login prompts and then getting this error? What is the URL that you are trying to access? Is it…

Hello @siddhesh B Lad Be advised that since this is a community of mostly users of the Atlassian products, we don't have access to look at your system directly. So we will have to ask you questions to get more information and then offer you advice. What are the exact steps you used to try to import this data? What options…

Hello @Adesh Kokate For what its worth, when I asked Chrome Gemini: where can the software bill of materials be found for Jira Data Center? This is the response I got. Disclaimer: I don't have a Data Center environment where I can validate this response. The Software Bill of Materials (SBOM) for Jira Data Center is…

Hello @Naman Sogani Welcome to the Atlassian community. Your question is amazingly similar to this other question posted on April 22. Do you happen to work for the same company as the author of that other question? https://community.atlassian.com/forums/Jira-questions/Automation-Rules/qaq-p/3225614

That would not meet the requirement specified by the author, I think. That would stop sending notification to an assigned only when the action was to change the assignee. They would still otherwise receive notifications configured to go to the Assignee, even if the Assigned was the person who took the action that triggered…

Hello @shane-nz Have you considered starting a new project with the new issue types? Then change the permissions on the original project to remove allocation of the permissions that enable creating and updating issues, effectively making it read only. The historic data would be searchable. New issues of the old type would…

Correct, those are the same apps I was going to suggest. Without them the other option would be, possibly, to use Automation Rules to interact with the REST API to accomplish the task. I'm not sure (because I have not done the research) if there are REST API endpoints for interacting with User Properties. If there are then…

If the site doesn't match your annual subscription then it is likely that the users receiving the emails are designated at Billing Admin/Contacts and/or Organization Admins of the specified site. If you are not a contact/admin for that site, then Atlassian is not likely to provide you with any information about it. The…

Thank you for that additional information @Kathleen Hamilton Based on my within each status category (gray, blue, green groupings) the Status order will match the ordering of statuses in the global Statuses list: https://<yourBaseUrl>/secure/admin/ViewStatuses.jspa If you want to change the order of the statuses in your…

Hello @Varsha Joshi Does the site and product listed in the message match the site and product for which you have an annual subscription? Since this is presenting as a Billing/Licensing issue I recommend that you contact the Billing, Licensing, Pricing support team through their contact page here:…