Trudy P Claspill Community Champion

Hello @vlatko It is asking you to pay, when you want to use the Free version. You have to deal with the fact that there is an outstanding bill. For that you need to talk to the Billing team. If you are having trouble reactivating a subscription or getting it set to the right plan that is also something that the Billing,…

Hello @Carlos Javier Castro Aguilera Welcome to the Atlassian community. What error does it give you? When was the last time you were able to successfully access the board following the same steps? Are you the admin for the board? Are you the admin for the Spaces referenced by the board? Are you an admin for the Jira…

Hello @Jeremy Chambers There is another option for transferring data between Confluence Cloud instances - Transfer data from one Atlassian cloud instance to another For Confluence specifically: https://support.atlassian.com/organization-administration/docs/copy-confluence-data/ This process is more convoluted than…

Hello @Anna Wilson Welcome to the Atlassian community. Another factor to consider is the number of issues in your system. As the number increases, searches slow down. One way to mitigate this is to Archive older projects and/or older individual issues. The issues/projects archived can still be viewed if you have a direct…

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Hello @Douglas Lyford Welcome to the Atlassian community You may be able to restore it yourself by going to https://admin.atlasdian.com/billing , selecting your billing account, selecting Subscriptions, selecting the Inactive tab, and clicking the Reactivate button next to the relevant subscription. Beyond that I recommend…

Hello @vlatko I recommend that you contact the Billing, Licensing, Pricing Support team through the following page for assistance: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Kristen Welcome to the Atlassian community. We are a user community and don't have access to restore your site. The people who have billing access to your site may be able to restore it by going to https://admin.atlasdian.com/billing and finding the subscription on the Subscriptions page under the Inactive tab. You…

If it has been less than 14 days since you site was deactivated you can try going to https://admin.atlassian.com/billing Select your billing account On the Subscriptions page click the Inactive tab. Is should show your deactivated subscription there at the date it was cancelled. If it has been less than 14 days, try…

Hello @Maurizio Welcome to the Atlassian community. For an authoritative answer about restoring your data contact the Billing, Licensing, Pricing Support team through this page https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Hassan Faghihi Just as an FYI - I had a Free Confluence subscription deactivated due to inactivity on 11 Apr. Through a support ticket with Atlassian I was told that when a Free subscription is automatically deactivated due to inactivity the data is permanently deleted 14 days later and can no longer be restored…

Hello @Jeremy Chambers Welcome to the Atlassian community. The documentation for exporting a space to a file is found here: https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/ The documentation for importing a space from a previously created export file is found here:…

Hello @Ignard Welcome to the Atlassian community. Have you reported this issue to your Confluence Administrators? Are there other users that you can ask to try the same actions to see if they get the same results? Have you tried a different browser application, clearing your browser cache or trying a private browser window?

Hello @Carlotta May Welcome to the Atlassian community. Can you share the details of your For Each branch step configurations? Have you tried writing the values to a text or paragraph field in the issue, appending each value as you loop through the branch? After the branch you could add a step to then create a comment…

Hello @Zsolt Jonas In your searches have you found this KB? If not, try this to see if it helps the affected users. Portal Name and Text Changes Not Updating in JSM Cloud Help Center Let us know the results.

Hello @Ashwani Kumar Mishra Thank you for that additional information. Jira Automation Rules don't support getting emails from an inbox and creating work items, unless your email provider has a REST API that can be called to access the email inbox. In Jira Automation there is a Send Web Request action that you can use to…

Hello @Ashwani Kumar Mishra Can you provide more information about your use case? In which Atlassian product are you trying to build this automation? What do you want to do in this automation?

I recently went through this process as a test to try to determine how long data was retained after deactivation, and ended up having a dialog with an Atlassian team member through a support case. I let a Free Confluence subscription get cancelled due to inactivity. About 19 days later I tried to reactivate it and was…

My introduction was around 2014. I was a QA/SDET that also had responsibility for system and app administration for HP ALM/Quality Center and HP UFT. My QA position evaporated and I was told to "take my tools and go join the DevOps team" that was responsible for administering all the tools that supported product…

Hello @Altemia Welcome to the Atlassian community. How long have you been experiencing this message? When was the last time you successfully accessed the data? You can check if the product has been deactivated in 2 places: 1. https://admin.atlassian.com, under the Apps/Atlassian Apps page. A deactivated subscription will…

Hello @Pradeep Welcome to the Atlassian community. We are a community of users of the Atlassian products. We are mostly not Atlassian team members. Given that you are on an Enterprise plan your organization may have an Atlassian team member that focuses on helping your enterprise with your Atlassian product usage. Have you…

Hello @Steve Maring Disclaimer: I have not validated this through independent testing. The document where you got the Select data information includes at the top a "Before you start" section that includes a link to Manage users and groups when you copy data, According to that document: Copy your Jira Cloud users, groups,…

Hello @art king Welcome to the Atlassian community. We are a community of users of the Atlassian products. We are not the administrators of O-RAN's Atlassian products. You need to contact O-RAN directly. I recommend you try the Contact link that appears at the bottom of their website pages. Good luck!

Hello @Minh Anh Le Have you reported that problem to the administrators of that Jira instance? Here we are a user community and have no access to that system. We can offer debugging advice but many if the steps will require administrator access to execute.

Hello @deseymour Can you provide links to the documentation you are referencing so that we can review it also? Have you tried the steps In this document? https://support.atlassian.com/jira-software-cloud/docs/copy-an-existing-board/

Hello @Christel Gray I concur with @Bill Sheboy in that Compass may have been used in the past and then switched back to using Jira Components. Per the documentation this can occur and the Compass Components will continue to exist.…

Hello @Rodrigo Nunes Welcome to the Atlassian community. Can you provide more information about what you are doing when you get this message? Are you sure the message says "author" rather than "actor"? If it says "actor" take a look at this Question on the same topic:…

@Mikael Sandberg FYI I just completed a test of leaving a Confluence Free subscription inactive and then had a dialog with Atlassian Support about restoring it. According to them for a Free subscription deactivated due to inactivity, the data is permanently deleted 14 days after deactivation. They said the 60 day retention…

Hello @Amina CHAYEB 1. Managing the Organization is separate from the special Jira Administration App. The Jira Administration App is used within a Site under an Organization to manage who has Administration access overall for just the Jira App. There are functions for managing the Organization, and functions for managing…

Hello @Camille Juzeau If you were receiving emails that your subscriptions were at risk of deactivation due to inactivity, and received an email that your subscription was actually deleted just a couple of days ago, then you should be able to reactivate it by going to https;//admin.atlassian.com/billing , selecting your…