Trudy P Claspill Community Champion

Hello @Niki Woolston Start by disabling the rule. Can you tell us more about this rule? Is the JQL part of a scheduled trigger or a Lookup Issues action? If the JQL exist within a single rule then the rule is running only once. The number of issues returned in a JQL within a rule is not a factor in the rule usage count.…

Hello @Johannes Welcome to the Atlassian community. If you have received an invoice via email then that means that email is the registered Billing contact for a product. You should be able to contact Atlassian directly with questions about the invoice by going to the Web page for contacting their Billing team at…

Hello @Samuel Henrique Welcome to the Atlassian community. I'm sorry for the tragic event that occurred in your life. If you were using only Free subscriptions your products would have been deactivated after 120 days of inactivity. After that deactivation there is a limited period of time during which the products can be…

Hello @Calvin Whenever asking for help with modifying an Automation Rule, it will help us help you more effectively if you provide screen images showing the entire rule and the details of each step in the rule.

Hello @青山 明 How long ago did you cancel the subscriptions or delete all the products? When was the next bill date on each of those products? Cancelling the subscriptions goes into a pending status until the next bill date. After that, it will be either 15 days or 60 days, depending on the Billing Experience applied to your…

Adding to this... If your board filter does not explicitly list the projects from which issues are to be selected, then Manage Sprints permission is needed in absolutely every project on the Jira instance. Jira doesn't base the permissions evaluation on the actual issues retrieved, but rather on the list of projects from…

Note that there is no consolidated "Edit" screen in Jira Cloud. Each field can be edited individually directly in the issue details/view display. Because of that, the only time a field is evaluated to see if it is Required is when the field itself is edited. If you edit some other field in the issue, there is not a process…

Hello @heldergrune Welcome to the Atlassian community. How do you determine that an issue in Project B is identical to the issue in Project A? Please provide screen images that show the entire rule you have constructed.

Hello @Ramya Srinivas I don't believe that is possible with native Jira functionality. If you are open to a third party app, it would be possible with the Behaviours app, if the field type is supported.

Those are IDs for other filters. You would need open/execute each of those filters to see the details of the filter, how many issues are returned and how long it takes to return the results. You can open each filter, one at a time using a URL like the following where you substitute in the base URL for your instance and one…

Hello @Todd Winton Thank you for that additional information. By using the Branch "For Parent" you are changing the focus of the rule to the Parent issue of the trigger issue. In this case that is COB-64500. Unless the rule is refocused again with the branch, the action in the branch will be against that issue. In your…

Hello @THIRUMURUGAN SIVAJI Welcome to the Atlassian community. You will need to contact the administrator of the project or the administrator of that Jira system for help. We are a community of users of our own Jira systems. We don't have access to all systems. Only the administrators of the system will be able to grant…

https://jira.atlassian.com/browse/JRACLOUD-73964

Hello @Pradheep Ayyanar I want to first speak to you mentioning me by name, asking for my help, only 11 minutes after having posted your question. Please note that I am saying this from a place of kindness, and I very sincerely encourage you to keep participating in this community and asking your questions. I recommend…

Hello @Sayikiran Welcome to the Atlassian community. An issue's parent must be in the hierarchy level directly above it. The default issue type hierarchy is: Epic (level 1) |-- standard issue types (level 0), i.e. Story, Task, Bug |-- sub-task issue types (level -1) At what level is you custom issue type Feature? If it is…

Hello @Tulip Ai Welcome to the Atlassian community. Those instructions are valid for Jira Data Center, not Jira Cloud. To modify the Issue Type Hierarchy in Jira Cloud you click on the Plans menu option then select Settings from the submenu. That will change the navigation panel on the right. There you want to click on the…

Hello @Michael Pankau Welcome to the Atlassian community! In the Automation area you can find some rule templates. There is one there for transitioning a parent issue to Done when all its sub-tasks are Done. That would be a starting point for your rule. It would need refinement since you don't want to include all the…

Thank you, that is helpful. My initial suggestion was going to be to use a branch to iterate through the results of your Lookup Issues action and link each one to the newly created issue. Unfortunately you rule is already in a branch at that point, and you cannot nest a branch within a branch. Thinking out loud.... I…

Did the solution of a second rule work for you? I think @Shawn Doyle - ReleaseTEAM is on track by saying there might be a race condition.

Hello @Michael Frade For clarity, when you say you want to require them to be completed in order do you mean you actually want to block the transition of issues to a specified "in progress" status if their predecessor is not yet in a "done" status? Also, what problem are you trying to solve with this requirement? Are you…

@Walter Urrejola Per information I have received as an employee of a partner, grace period information was being sent directly to the clients that are using JSM Cloud Enterprise already and exceed the 50k limit. Has your company received such information?

I was unclear with my first question. What I meant was, what is the actual value that you end up seeing in the sub-task Assignee field after this rule completes?

To what value is the Assignee field in the subtask being set? Is the Reporter of the parent issue among the users that have the Assignable User permission in the project? Who is the actor of the rule? Does the actor of the rule have the Assign Issues permission in the project?

In a Team Managed project Kanban board being in the Backlog is not based on the Status of the issue (as it is in a Kanban board for a Company Managed project). Unfortunately at this time there is not a JQL option for checking if an issue is in the "Backlog" list or on the Board for a Team Managed project Kanban board.…

Hello @Pradheep Ayyanar Were you able to solve your requirement with the information I provided? If so, please consider clicking on the Accept Answer button to mark your Question as Solved. If you still have questions about this solution, please let me know.

@[deleted] @Kishan Sharma already provided the answer to that question on 20 September.

As @Rilwan Ahmed said, if there has been no activity (no logins) to your site for a free product for 120 days then the product would have been deactivated. Multiple emails would've been sent to the Billing contact before that occurred. According to this page, there is a data retention period of either 15 days or 60 days…

Hello @이민섭 Welcome to the Atlassian community. Have you examined the History for the issue to see if there is an entry for your activity to change the assignee, and then another entry for the assignee being changed back to you? Have you checked for Automation Rules that could be changing the Assignee back to you? You can…

Hello @강수민 Welcome to the Atlassian community. Have you waited 5-10 minutes and then tried to access the site again? When was the last time you were able to access the site?

Are you working with a scrum board or a Kanban board? Are you referring to the list of issues that appear under the heading "Backlog" on the Backlog screen associated with at same board? Are you working with a Team Managed project or a Company Managed project? Find that information at the bottom of the navigation panel on…