Trudy P Claspill Community Champion

Hello @Vijay Kumar Welcome to the Atlassian community. Your post tags indicate you are using Jira Cloud, but the screen images indicate you are using Automation for Jira on Jira Server or Jira Data Center. When you click on the Help button near your avatar and select About Jira, what information do you get? I'm asking…

@Jay Patel I have examples of tickets/stories that I have closed in the past sprints but it does not have any tasks associated with it. It was completed and moved to DONE. But it carried over all of the sprints and I see all tickets in DONE status in my current sprint, rather than it being shown in the sprint it was closed…

As I said, I think at least part of the problem is the inclusion of the extraneous 'f' in the middle of the string. You only need the f' at the beginning of the string. Anything within curly braces between that and the closing ' will be considered a variable. Additionally, when using dates in a JQL the dates need to be…

I confirm that I have the same experience if I add sprint to the filter or add type to the filter. I have not been able to determine why that is the case. I recommend that you raise this to your Jira Admins to have them open a support case directly with Atlassian to get an explanation. It would be great if you share what…

You're welcome. If my response helped solve/answer your question, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Punit Guron Can you provide a screen image of what you are seeing? What type of project are you using? You can get that information from the View All Projects page under the Projects menu. Can you provide a screen image from the Billing page that shows you have a Premium subscription for the product? Make sure to…

Hello @Donna Benton Your rule will only be triggered when the Due date value is changed. That doesn't align with your requirement. If you want to update the priority of issues where the Due date has passed, you could use a Scheduled trigger and a JQL statement to find all the issues where the Due date is in the past.…

Hello @Tzachi Gujski Welcome to the Atlassian community. Adding to the suggestions and questions already provided by @Walter Buggenhout , I have a few questions. I see from your post tags that you are using a Premium subscription. Is that accurate? Have you entered the new issues in the Timeline displayed for a Plan…

Hello @İclal Aslan Welcome to the Atlassian community. That functionality is not currently available. There is a change request asking for options to customize the child issue display, to which you can add your vote/comments. https://jira.atlassian.com/browse/JRACLOUD-70206

Hello @Molly Farrow Welcome to the Atlassian community. What is the Scope of the rule on the Rule Details page? In order to retrieve and edit issues in a different project from the one containing the trigger issue your rule must have a scope that encompasses multiple projects. Rules encompassing multiple project can be…

Hello @Jean-Philippe Côté - CF Welcome to the Atlassian community. You cannot remove those. They will appear automatically if your board includes issues that have different values in those fields. Jira provides some filters automatically in boards. In Jira Software, for example, it will automatically provide filters on the…

Hello @Manika Midha Welcome to the Atlassian community. I suspect that the problem is related to the extra "f" and quotes you have immediately preceding updated >= in your string. Try removing those. jql_str=f'project = pat and status = Done and type != Bug and updated >= {start_date} and updated <= {end_date} ORDER BY…

Hello @Roopa Murthy Welcome to the Atlassian community. There is no built in functionality based on links that have been created between issues. The link is simply a method for the users to understand relationships between issues. There is no single setting that you can enable that will prevent the closure of issues if…

@Stevens LEGAC Have you reviewed your notification settings? Have you alerted your Jira Admins that you are not receiving notifications? If they are unable to diagnose the root cause then they can raise a support case with Atlassian directly to see if your individual email has been black listed.

Have you tried different browsers? Is it the same in other browsers? Are other users of the same system having the same experience?

I learned something new! Thanks, @Alex Ortiz !

Hello @Jake S Jira does not provide a native report/gadget for that. Are you willing to consider getting a third party app to meet that requirement?

You post has been flagged to raise it to the attention of Atlassian team members. You should hear from them within the next 2 business days.

I am glad my suggestion helped you. If you consider your requirement solved, please consider clicking on the Accept Answer button to mark your question as Solved. 

Hello @Herka Derkia Welcome to the Atlassian community. When you say that you now can't add tickets directly to the board, how does that manifest? Did you previously see a +Create Issue option at the bottom of a column and it no longer shows? Are you able to create the issue, but some message displays after the issue is…

Hello @Nathalia Bresciani Welcome to the Atlassian community. You must first reduce the number of licenses consumed to 10 or less. If you have more than 10 licensed users you will need to revoke the license from users accounts that no longer need the access. You can learn more about that here:…

Hello @Yatish Madhav I have not noticed anything like this in my Jira Free Cloud instance. Do your workflows include Validators and Post Functions? Do those leverage functionality from third party apps? Those could be impacting the performance. You can check the Atlassian Status page to see if there is an active incident…

Hello @yago Welcome to the Atlassian community. Have you been able to create scrum boards in the past? What are the exact steps you are executing? Have you reported this problem to the Jira Administrators for your Jira instance?

Hello @Vinicius Medina You can use the startOfWeek function. https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#startOfWeek-- This can be used as the criteria for any date/time field. For example if you want the issues that were resolved just last week you could use: Resolved <= startOfWeek(-1) and…

Hello @Jay Patel Adding to what the others have already said... If you elect to move those statuses to the Unmapped statuses area of your board's Column configuration be aware that the issue will not display at all on the board when in those status and also will not display in the Backlog screen. If you want the issues to…

Hello @Jay Patel Welcome to the Atlassian community. I am going to contradict @William Calesco . It does not actually matter what status the issues are in or if they have a Resolution value set. When a sprint is Completed only the issues in the right-most column of the board will be considered "complete". It doesn't matter…

Hello @Laura Valencia Natively there is not a process that can be used to prevent the addition of an issue to a sprint, based on the issue's status or the sprint's status. You could use an Automation Rule to detect that the Sprint field has been updated, and react to the change after it has been made. The rule could check…

Hello Samuel, If all the products that were in the organization were Free and have been deactivated, and the the grace period has expired, then your Organization also would have been deleted. You will not be able to recover anything. You will have to create a new organization.

Hello @金奕开 Welcome to the Atlassian community. What type of project are you using? Get that information from the View All Projects page under the Projects menu. It is not possible to add more Subtask issue types to Team Managed projects those projects can have only one Subtask issue type. The document you referenced…

Hello @Emre Y_ Okur Your question is not clear. What does email have to do with personal access tokens? Refer to this documentation for information about managing personal access tokens. https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/