Trudy P Claspill Community Champion

Smart value field/variable names are case and spacing sensitive. In you Log action you have not used the exact same variable name that you used in your Create Variable action. The case of the "n" in "name" is not the same. You have that same mismatch in your Send Web Request Make sure all uses of the variable have the…

What did you change? From which version of the rule is that last Slack message being produced? Please provide new images of your rule and the details of the Send Slack Message component.

Hello @Sarah Edmonds Welcome to the Atlassian community. What do you currently use as the Source for your Plan? You could manually add the Epic to the Excluded Issues set for your Plan. However, if a story under that Epic is later assigned to your team, that Epic would have to be manually removed from the Excluded Issues…

Hello @Kelly Goodrich The ideal solution would be to use the membersOf() function thus: assignee in membersOf(TeamName) Unfortunately that is not currently supported. Here is the change request for that. https://jira.atlassian.com/browse/JRACLOUD-81400 If you want to pull all the issues "assigned" to a Team, your best…

Hello @Emerson Stamps Welcome to the Atlassian community. This same question has come up with one of my clients. In Jira Cloud it is not possible to use the native Bulk Change function to modify issue links. As you have found, with the native Link Issue function you have to enter the key for each issue that you want to…

Hello @Oluwatobi Omotayo Welcome to the Atlassian community. Can you provide a screen image showing your "general board"? Obscure confidential information. Are all the issues in the same Jira Project or in different Jira Projects? What are the project type(s) of the Jira Projects that contain the issues? You can get that…

Hello @Aaron Stewart Welcome to the Atlassian community. What is your role in this Jira instance? This will impact whether or not you have enough permissions to make the specified changes. I need to transfer all work and projects from one person to another Do you mean you need to change the Assignee on multiple issues from…

Hello @Kiran Venugopal Welcome to the Atlassian community. Have you tried to create the rule? If so, show us what you have so far. What issue event should trigger the link creation? Should all the issues with identical summaries be linked to each other? Or is one of them considered the "primary" to which all the others…

Hello @Heather Barnes Welcome to the Atlassian community. When one of the users views this dashboard, do you want them to see only their issues? if so, you should be able to use a filter like this: assignee=currentUser() or YourMultipleUserPickerField in (currentUser()) In my instance the multiple user picker field name…

Hello @viraj In the second example you provided you have a parentheses where you need a curly brace. That is what caused the error. In the first example, what is the purpose of //returns in the message content? I have not seen that in the examples of Send Slack Message that I have found. If you remove that, what is the…

Hello @Cole, David J Search for the user through the Teams menu. When you find the user and open their record the account ID will appear in the URL. In this image I have partially hidden the value with the yellow block.

Please provide screen images showing your modified rule, and screen images showing the details of each step.

Hello @Santhosh Velmurugan What is the actual name of the field in the UI? Can you provide a screen image showing the field within an Issue. Note what @Bill Sheboy said: Smart values are name, spacing, and case-sensitive. When an incorrect one is used, that returns null.

Do you have links to any examples showing group() being used? The one you provided does not do that. Regardless, based on this: The description only has one or the other and does not have any other text other than the Display Name. ...I believe you can simplify your Create Variable statement to use this instead:…

@Pradheep Ayyanar I recently learned of a third party app that might help you. Projectrak https://marketplace.atlassian.com/apps/1210816/profields-jira-project-tracking?hosting=cloud&tab=overview I've never used it, but it does appear to provide a method to add fields at a Project level. It may not allow you to define them…

Also, you need to put the Log action before the Condition. Since the Condition is not passing none of the actions that come after it will be executed.

Hello @Santhosh Velmurugan Welcome to the Atlassian community. When referencing a custom field in a smart value in Automation you use either the field name (i.e. Product) or the custom field ID which is customfield_ followed by a 5 digit number. If Product is the name of your field try using {{issue.Product}}

I will circle back later with more suggestions for your rule. I wanted to quick reply that while your Jira instance may be hosted in a Cloud provider, like AWS, that is not the same thing as using the "Jira Cloud" product. Jira Cloud is the Software-as-a-Service version of Jira which is hosted and maintained by Atlassian.…

I'm glad I could help you! If my response helped you solve your problem, please consider clicking on the Accept Answer button to mark your question as Solved. That helps others searching this community find posts that have validated solutions.

@Anna Loiacono Welcome to the Atlassian community. Please start a new Question in the community to get assistance. Click on the Ask the community button at the top of the screen. Provide the relevant information about your hosting/deployment type. Adding to an old post results in only the original author, those who…

At least one is mentioned in the Comments on the issue for which I provided the link. I didn't look through all the comments to see if others are mentioned, nor have I searched the Atlassian Marketplace. I have not personally every used any app for this requirement.

Where are you getting the information about the use of the group() function appended to the match() function? Can you provide a link to your source? I could not find any mention of it in the documentation for manipulating text smart values. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/…

Hello @Nico You appear to be using a third party app (Easy Clone) to execute the issue cloning. The message indicates that the user assigned to the original issue does not have permissions in the destination project to be assigned to issues in that project. You need to work with the Project Administrator if the destination…

What are the details of your Create Variable step(s)? Will the Description field always have both Worker's Manager and the Proposed Manager information, or just one or the other? Can the Description contain any additional text after the name you are trying to extract?

Hello @Pete Foreman Welcome to the Atlassian community. Can you confirm that this is related to the Atlassian product named Jira? And can you confirm for us if you are using self-hosted Jira (Jira Server or Jira Data Center) or using Jira Cloud (the SaaS product offering)? I looked in the Atlassian Marketplace for a third…

@Steve Hooczko Adding to this... If you remove the user's Product Access to Jira then you don't necessarily have to remove them from the projects. Simply removing their Product Access will release the license they use.

Hello @EricC Welcome to the Atlassian community. Yes, there is a way to do that! Referring to this document: https://support.atlassian.com/jira-software-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/ ...you can use a JQL like this: issuekey in portfolioChildIssuesOf("INIT-001") AND issueType != Epic ...where…

Hello @MalekBelkahla The is a community of users. We are not members of the Atlassian support team. We don't have access to other user's accounts or products. Are you using a paid subscription or a free subscription? If you are using a paid subscription your Jira Administrators should open a support case directly with…

Hello @Jh Based on this ...your issue's Description field literally contains the text Worker's Manager | You won't be able to extract a name from the Description field if the field doesn't contain the information. Please provide an example of the text that you expect the Description field to contain.

Hello @MalekBelkahla Has the user historically received notifications from Jira via email at that email address? Is the user still currently receiving other emails from Jira or other Atlassian products at that email address? Note that this is a user community. We can offer suggestions for debugging your situation, but we…