Trudy P Claspill Community Champion

Hello @Shruti Kulkarni Thank you for that additional information. Unfortunately that is not the way Custom Filters work in scrum and kanban boards. There is no functionality available natively to allow you to create a multiple selection drop down list for a filter, such as exists for Epics, Labels, and other fields. Use of…

Hello @ConnectIN Consulting Welcome to the Atlassian community. Are you working with a free Confluence instance or one where the subscription is paid? Are you the Organization Admin, the Product/site admin, or the Billing contact for the site? What happens when you try to access the information? If you get a message, what…

Hello @Scott Streit Your email is trying to reference the {{lookupIssues}} object. That object is set by a Lookup Issues action. You don't have such an action in your rule. If you are currently running the JQL within your Schedule trigger, you can pull that JQL out of the trigger and instead run it through a Lookup Issues…

Hello @Shruti Kulkarni Welcome to the Atlassian community. Can you provide a screen image to show us what you did to add the filter through Custom Filters? How did you expect the filter to work? And how is it actually behaving?

Hello @Naziya Parveen Please show us the Issue Type Hierarchy configuration you have created. When you say the changes are not being reflected, exactly what do you mean by that? What are you expecting to see? Where are you expecting to see it? What type of projects are you using? Get that information from the Type column…

Hello @Cristóbal González If I remove the issue type from current Issue Type Scheme (CUS: Kanban Issue Type Scheme) will affect current issues? Yes, that will affect the Customer Engineering project. The Issue Type Scheme specifies which Issue Types will be available in the associated project(s). A project can have only…

Hello @Ratom Did you review the data schema documentation provided by the SQL Connector app vendor? https://aserve.atlassian.net/wiki/spaces/SQL/pages/2703524903/Data+Schema#Jira-Software The Sprint start and end data information is shown in the upper right corner.

I see that you are using this syntax in the smart values section: <{{issue.toUrl}}|{{issue.key}}|{{issue.summary}}> The help text below the Message input field says: Use this format for links: <the link|your text>. For example, <https://slack.com> or <https://slack.com|Slack>. Learn more about Slack's formatting guide. I…

- Is there an alternative Jira workflow that deals with refining stories into tasks? As I understand the design of Jira, the items at level 0 are intended to be scoped for completion within a Sprint (if you are using scrum). Items at level 0 are the ones that are recognized in burndown/up charts. I can't hypothesize on why…

Hello @Colin Nelly Welcome to the Atlassian community. The option will be available to users that are assigned to a Project Role that includes the permission Add or remove issue watchers For more information on Project Roles in Team Managed projects refer to…

@Max - SwiftSprint dev Did you mean to say...? 1. Schedule trigger without JQL I think that is what you meant based on your suggestion to use a Lookup Issues action.

Hello @Benjamin Peikes Do you have access to an app that extends JQL functionality, such as ScriptRunner? My thought is that you would create a filter that would dynamically find all the issues with a Backlogged status, and then dynamically find their child issue, surround that with "issue not in ()", and then add that…

Hello @Vikrant Yadav Is there a reason you are not using the IF or ELSE condition construct for this in your Automation rule? With that construct you can use multiple Smart Value conditions at once, using the AND or OR logical evaluator across them: - If A field value is Yes and B,C value is No ... then use an Edit Issue…

Hello @Irais Aldana Llanes Welcome to the Atlassian community. Can you show us the mapping that you used to map the data from the import to Jira issue fields? Can you provide a sample of the data that you submitted? How did you get the data that you are submitting?

Hello @Kenz Dupras Welcome to the Atlassian community. The issues shown in a board are based on the Filter used by the board. When you create the board you have a few options for its basis: - based on creating a new project - based on existing project - based on Saved Filter If you choose the second option, and then select…

Hello @Ayesha Are you saying that this is occurring, and you want it to stop occurring? When you say they are "moved to the backlog" are you referring to the backlog for a Scrum board or a Kanban board, or are you saying that the Status of the issue is being changed? Are you working with Jira self-hosted or Jira Cloud?…

Good catch, @Bill Sheboy !

Please provide screen images showing us the rule that you created. I'm not able to suggest why it did not work without that information. Also please provide screen images showing us the output in the Audit Log from the execution of that rule. The service limits applied to Automation Rules for Jira Data Center are included…

Within an Automation Rule that uses the Issue Linked trigger, "source" and "destination" have specific meanings based on the Link Type you have specified. Refer to my answer here for a detailed explanation: https://community.atlassian.com/t5/Jira-questions/How-can-I-get-field-from-linked-issue/qaq-p/2807497#U2807518 Are…

Adding to this... Certifications specifically are not free, but the training courses are free. You have to pay for the opportunity to take the certification exam.

Hello @Suma Kustagi The answers on this post offer some possible solutions, some of which involve using a third party apps: https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-add-the-quot-Comment-quot-in-the-JIRA-dashboard/qaq-p/2086188

Hello @Sadie Hewitt Welcome to the Atlassian community. Atlassian provides a feature for copying data from one cloud product to another cloud product. Take a look at this documentation: Copy data from one instance of a cloud product to another 

こんにちは @後田あいり 、 アトラシアン コミュニティへようこそ。 Service Management プロジェクトを使用している場合は、Jira Service Management 製品ライセンスを付与される必要があり、管理者プロジェクト ロールまたはサービス チーム メンバー プロジェクト ロールのいずれかに割り当てられる必要があります。 --- Hello, Welcome to the Atlassian community. If you are working with a Service Management project you will need to be granted a Jira Service…

Hello @Mazarello_R_Rochelle_QMG R Welcome to the Atlassian community. A task like that could be handled by an Automation Rule. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ Unfortunately the ability to create Automation Rules is usually restricted to Jira Administrators and possibly Project…

Hello @Kamil Askerov That is not a Jira setting. That would be a setting in those users' email clients or in your company's email server.

Hello @Andrew Makmur Welcome to the Atlassian community. Those fields are not restricted based on the subscription plan. If the fields are not available on in your issue view, there are a number of possible reasons: 1. The may be marked as "hidden" in the field configuration associated with the issue type/project. 2. They…

Hello @Prathap DL Have you tried to construct this rule? If so, please share with us the details of what you have, and let us know exactly what question you have.

Hello @Priyanka Nalawade Welcome to the Atlassian community. Do you have a question about the Jira Service Management Cloud product?

Hello @Smitha Joseph Welcome to the Atlassian community. Jira does not allow you to insert levels into the default issue type hierarchy, which is Level 1 : Epic |-- Level 0 : standard issue types like Story and Bug |-- Level -1 : subtask issue types You can't create sub-tasks that are children of sub-tasks. You could…

Hello @Pooja N You would do that by customizing the workflow. If this is for a Company Managed project, you would add Field Required Validators to each transition where you want to apply this requirement. You can learn about managing workflows for Company Managed projects here:…