Trudy P Claspill Community Champion

Hello @Nathan Yam From the Rule Details page what do you have as the Scope for your rule? If the issues involved are in different projects, then your rule Scope must encompass all the projects involved. Multiple project scoped rules can be created only by Jira Administrators. Creating such a rule, or modifying a…

Hello @Raj Gopal Mahato Welcome to the Atlassian community. For purposes of Sprint management a sub-task remains assigned to the Sprint to which its parent issue is assigned. You can't move the sub-tasks to sprints or to the backlog separately from moving its parent. You would need to move its parent, which will move all…

Hello @Phyoe Tay Zar Minn Are all the affected user using the same browser application? Have they tried different browser applications or private browser windows? Has your technical support team worked with the user to use the in-browser tools to look at the network traffic and responses while the users are trying to…

Hello @Frederik Vanhaelst Q2: You must update the Screen used for the Create Issue operation. That can be done only by a Jira Administrator. Go to the Project Settings and select Issues, then Screens. That will show you the Issue Type Screen Scheme, showing the issues types associated to each Screen Scheme. Example: Click…

Hello @Terry There is a note at the top of the page about field renderers that says in the new issue view rich text fields use Markdown. The note provides a link to the following page that provides the codes used in Markdown. https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/

Thank you for that additional information. What is the field type of customfield_21602? Can you provide screen images that show your entire rule? Sometime errors occur due to the context of the step within the rule. Can you show us a screen image of all the output of the rule execution log, including the section on the…

Hello @hshivanna Welcome to the Atlassian community. What is the field type of customfield_21602? I see that you are trying to set this field from data in the same field in another issue. In JSON you should be able to use this rather than "value": "customfield_21602" : "{{triggerIssue.parent.customfield_21602}}" Have you…

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Hm, I provided an additional explanation, but it seems like I did not save it. I am happy to try to provide more information. When you use the Copy From option to update a field, the list of fields to copy from will include only the fields that are the same field type as the field you are trying to copy to. Your…

Hello Lorraine, Jira Cloud does not support adding hierarchy levels directly within Team Managed projects. Addition of hierarchy levels for Company Managed projects is supported in the Premium and Enterprise subscriptions. That feature supports adding hierarchy levels only above the current existing levels. In those…

Adding to this... When you open the Automation panel you will need to click the Refresh button within it to get an updated list of automation rules that affected the issue.

Hello @Sarah Bannon Welcome to the Atlassian community. That is not possible currently with the native Copy Data to Sandbox feature. It may be possible with a third party app. Are you open to considering a third party app?

Hello @Lorraine Marsh What you are trying to do cannot be done. When you look at the issue types you may notice two lines, indicated by the arrows in this image. These are the boundaries between the issue hierarchy levels. At a given level only the issue type in the level above can be an issue's parent, and only the issue…

I am happy to try provide additional details to help you understand. To use the Copy From option to set the value of a field, the field type of the field you want to copy from must be the same as the field type of the field you are trying to copy to. Every field has a field type; text, paragraph, date, date/time, etc. The…

Hello @Ben Skyer Welcome to the Atlassian community. An issue exists within a Project in Jira. A Board is a way to visualize and manipulate issues that exist in Projects. The issues are not contained "in" the board. A Board uses a Filter to determine which issues it will display. The filter can reference multiple projects.…

Hello @Vinod Korrapati Welcome to the Atlassian community. What exactly do you want to do with the sub-tasks? Do you want to change them to User Story issue types? You could try using a filter to retrieve the sub-tasks and then using the Bulk Change option and the Move feature to move them to the User Story issue type.…

Hello @Santino Lucca Castrataro You may want to post that as a comment on the article where the offer was made: https://community.atlassian.com/t5/Community-Kudos-Feedback/Share-your-Atlassian-Certification-goal-win-a-certification/ba-p/2854981

Hello @Ismael Welcome to the Atlassian community. Is that the entirety of your rule; 3 components? If so, one problem is that the {{lookupIssues}} list is only populated if your use a Lookup Issue action. You don't appear to have one of those. Refer to this page for details on the Lookup Issues action.…

I would go for the Org Admin certification.

If you are getting in-app notifications then the problem is likely that your email address has been blacklisted on the Atlassian Cloud mail server. That can happen for a variety of reasons. Your Jira Administrators can open a support case directly with Atlassian to find out if that is the case and get it resolved.

@Abdullah Said You seem to have your own separate Question to ask about the functionality. https://community.atlassian.com/t5/Jira-questions/Archive-Issue-Available-but-Cannot-Move-Task-There/qaq-p/2860151 Do note a difference in terminology. Jira has a feature specifically for Archiving issues which makes them no longer…

Hello @isanbaeva_gul Welcome to the Atlassian community. If you are new to the Atlassian products I recommend that you explore the on-demand free training available at https://university.atlassian.com This community is a good place to get help with specific questions rather than general training.

Hello @Franck Saint-Pe Welcome to the Atlassian community. Native Jira JQL functionality is not capable of doing that. The JQL functions that relate to finding linked issues require that you specify a single issue from which you find linked issues. Refer to…

The ID in the CSV file does not need to be unique across the organization. It just needs to be unique within the CSV file. This is not a value that is actually going to be used in the issue data. It is used only by the import process to figure out how to relate issues to each other. I can be as simple as sequential…

Olá @Bruno Peixoto Almeida , Isso não é possível apenas com recursos de filtragem nativos do Jira. Você está disposto a considerar um aplicativo de terceiros? Com um aplicativo de terceiros, como o ScriptRunner Enhanced Search, os recursos de filtragem do Jira são estendidos. Com esse aplicativo você pode usar a função…

Hello @Vicky Navaroli Welcome to the Atlassian community. Are you getting in-application notifications under the Bell icon in the upper right corner? Have you reviewed your Notifications settings (accessible under your avatar) to ensure you have not disable the option to receive notifications via email? Have you checked…

Your CSV must have a minimum set of information like this, where Epics appear in the list before any of their child issues. ID,type,summary,parent 1,Epic,epic summary, 2,Story,story summary,1 The ID column is just a number that is unique. For a story, place the number from the ID column of its parent Epic into the parent…

There are multiple debugging techniques you can use to try to figure this out. 1. Use the Log action to print the value of the field into the rule execution log. I did that and this is what I got: Organizations is a special type of custom field that has multiple attributes within it; id and name. If you want to use the…

Hello @Robert MARQUEZ-ext Welcome to the Atlassian community. You can display sub-task type issues in the Plans timeline. Check the Filter and make sure that the issue type you want to include is within the scope of the hierarchy you have specified. If I left my hierarchy setting as shown, sub-tasks would not be displayed…

Hello @Adrian Bica Welcome to the Atlassian community. My first question is are you trying to import this information into a Company Managed project or a Team Managed project. Currently it is not possible to establish the link between an Epic and its child issues when importing them into a Team Managed project.