Trudy P Claspill Community Champion

Hello @shankar ch Welcome to the Atlassian community. I'm afraid I don't understand your question. Can you try rephrasing it or adding more details? Provide screen images also to help illustrate your scenario.

Hello @DPK As a community of Atlassian tool users we cannot access your issue. But I have flagged this post to alert Atlassian Team Members to look into this.

Hello @Davide Cascapera I wrote an article about updating starting and ending dates of dependent tasks, based on a predecessor task end date changing, using Automation Rules. There are limitations on what this can handle, though, so it may not be adequate for your use case, but it might give you some ideas.…

Hello @Mike Nenortas Welcome to the Atlassian community. Are you talking about associating the project to a Team you created through the Teams menu in Jira? Or are you talking about limiting access to the project to a specific group of users? Also, what is the project type? Get that information from the Type column on the…

There is a lot of information available about how to create filters. Here is a link to the documentation: https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-in-jira/ There is also free, on-demand training available at Atlassian University. Here is a search to help you find relevant topics:…

Are you working with Jira Cloud or Jira Data Center? There's a couple of ways to figure that out. When you click on the Help icon near your avatar and select About Jira, what information do you get? If it shows a version number similar in format to "9.2.1" then you are probably using Jira Data Center. If the domain of your…

Hello @Foluwa Refer to this for information about how long data is retained for an deactivated Free subscription. https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#How-does-cancellation-impact-my-data The data may be retained for 60 days or 15 days, depending on…

Hello @lenka_salacova You need to use a Smart Value Condition. When using a Version trigger, this smart value will give you the key for the project where the version exists: {{version.project.key}}

Hello @Sarah Wilkinson Welcome to the Atlassian community. When you use the Create Board wizard you are given a choice to create a board from a project or from a saved filter. (As an admin I have the option to create a board and a new project at the same time.) Boards select the issues to display based on a filter; the…

The message in the log indicates that the rule is not passing the first condition where you are checking for type of links. Updating the condition to look for the link type you actually use should get you farther.

Hello @Foluwa Welcome to the Atlassian community. Are you using a Free Jira subscription? Are you the person that set up the subscription/site? If you are using a Free Jira subscription: * Are there other users of the same site? * How long has it been since any user accessed the product? * When free Jira subscriptions are…

Hello @Leena Siddamshetty For how many issues do you need to execute this action? You could do something like this: However, there are limits to how many issues can be processed in a Scheduled trigger. It would not be able to process more than 1000 issues each run. So you might need to refine your JQL within the trigger to…

Hello @Don Hames Automation rules do not include actions to Start or Complete sprints. There is an API endpoint that can be used. https://developer.atlassian.com/cloud/jira/software/rest/api-group-sprint/#api-rest-agile-1-0-sprint-sprintid-put You could call that endpoint through a Send Web Request action in an Automation…

Hello @Emily Brol At the top of the Notifications settings you provided you should see this section. Do you have the indicated box checked or unchecked? Unchecking that box overrides email notifications being sent to you when you are the person that takes the action that triggers the notification.

You're welcome. If my responses helped you solve your problem, please consider clicking on the Accept Answer button to mark your Question as Solved.

Is this rule still not getting triggered? Or does it get triggered but not copy the comment? Do I understand correctly that the Clone action is happening in another rule? If the issue creation is being done in another Automation Rule then in this rule you must check the box on the Rule Details page: That should solve the…

@Mavi No, Jira Service Management is a separate product and subscription. There previously was three products to which you could subscribe: - Jira Work Management - Jira Software - Jira Service Management This announcement is about the combination of only the first two. Jira Service Management remains a separate product…

You are almost to the correct location. Go to the Active Sprint view. Click the button labeled ... in the upper right above the board columns and select Configure board. On the next page click on Columns. Click on the button labeled + to the right of the columns.

Hello @Nathan Yam On the Rule Details page for the second rule make sure you have checked this box:

@Guillaume Beaulieu Welcome to the Atlassian community. "Another Global Select List" is a custom field I added to my instance. I used it as an example to provide screen images for the COPY option. You need to select the field that you want to update in your issues. Click on the Choose fields to set button to open the…

Hello @Muhammad Rehan khan Welcome to the Atlassian community. Unfortunately we are not able to help you with a hacker attack on your device. Do you have a question related to the Jira product from Atlassian?

Hello @Andrea What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. The exact steps to add a status will depend in part on the project Type.

Are you using the Jira product or the Jira Service Management product? Do you currently use Scrum boards with any of your projects? Are you using Scrum boards with Team Managed projects or Company Managed projects? You can get the project Type information from the View All Projects page under the Projects menu.

Has your technical support team worked with the user to use the in-browser tools to look at the network traffic and responses while the users are trying to access Jira? https://developer.chrome.com/docs/devtools

Hello @Jing Wang The second image you provided is again showing only a portion of the rule, and it does not overlap with the portion of the rule you showed in your first message. Can you please provide images that show your entire rule? Based on what you have provided so far the step where you are trying to Edit the…

Hello @Academy of friends CIC I believe I have addressed your questions in your other post: https://community.atlassian.com/t5/Jira-Service-Management/how-it-works/qaq-p/2865281

Thank you for the additional information. Please provide screen images that show the entire rule so that we can accurately assess the scope of the steps. Also, were you able to review the other item I recommended? Also review the View and Edit Operations screens for the subtask issue type for this project and confirm that…

What about the other questions and debugging suggestions I provided?

No, IT cannot add it to the list that you see when you click the +Add button. After clicking the +Add button then click the Subtask button. That will shift focus to the Subtask section where you can choose the type of subtask issue you want to add.

Hello @kashifsaleem You can use the substringBetween() function to extract the version information from the Description field: {{issue.description.substringBetween("Version|","|")}} If you want to overwrite all other values that might already be in the field, then you can set that field directly to that smart value in an…