Trudy P Claspill Community Champion

Hello @Chidrup Shah Welcome to the Atlassian community. Currently it is not possible to add a Team or the Team field to a Notification. There is a change request about that to which you can add your vote. https://jira.atlassian.com/browse/JSWCLOUD-23151 This documentation discusses how you can share data with a Team:…

Hello @Dávid, Anna Tekla (AIIS/Sen ITP) Welcome to the Atlassian community. When asking for help with an Automation rule, it will help us to help you if you provide the following: - screen images that show the entire automation rule - screen images that show the details of each step - the output from the Audit Log for the…

Hello @Aaron H. Welcome to the Atlassian community. What tools are you trying to use (within Jira) to accomplish this? Are you trying to do this using only the View All Issue page? Natively Jira does not support comparing two date fields to each other, so that will not work. Have you created a new field called "Overdue",…

The rule you have shared doesn't have any steps that change the start date. Are you talking about a different rule, or a different version of this rule? Since we have already addressed the original problem you raised I also suggest that you start a new Question post.

Hello @Lucas Muryllo Welcome to the Atlassian community. For future reference, product questions should be posted in the Questions forum for that product. This forum is focused on training and certification. What type of project are you using? Get that information from the View All Projects page under the Projects menu.…

Hello @Naveen Muthuraj Welcome to the Atlassian community. That appears to be a Cascading Selection List. If so, refer to this article: Importing cascading field using CSV file in Jira 

Hello @Corey Welcome to the Atlassian community. Let us first clarify the terminology. A Status is a value that is assigned to an issue. A Status Category is a grouping of the Status values. New Status values can be created. New Status Categories cannot be created. There are three Status Categories. Every status is…

Hello @Abdul Wahab While it is true, as @Marc -Devoteam- said, that a Team Managed project can't have a list of boards associated to it, you can create additional boards that show Team Managed project data. You need to create a Filter that retrieves the issues, save the filter, then create a board based on the Saved…

Hello @Grzegorz Olbryś Welcome to the Atlassian community. You can add a Re-fetch Issue Data action after the Issue Created trigger to add a little delay giving time for the links to be created. Alternately you can use the Issue Linked trigger to trigger the rule after the link is created.

Hello @Ricardo Gonzalez Are you trying to create an Automation Rule for this? If so, please show us what you have so far.

Hello @Alex Gaupp Welcome to the community. Can you provide more information on exactly what you mean by "more separated" when you are referring to the issue data? What does that separation mean to you? Issue data exists in a Jira instance. If you and the other company can need access to the same issue data for…

Hello @Joel Wadagnolo No, archived issues will not be included in search results and that is not configurable. The benefits of archiving issues (or projects) is that it makes them read-only and it excludes them from the indexing used by searches, which makes the searches faster.

Yes, indeed, your board filter is excluding the Epics, and the Timeline will show only the issues that are displayed in the board/backlog.

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Hello @[deleted] You don't need to do anything. You are misunderstanding what the information on the screens represents. Both images are taken from the same page - the Workflows page. Your first screen is showing that the highlighted workflow named "Software simplified workflow for project Q0001" is used in three workflow…

If you want some advice on debugging the issues for those two users you will need to provide more information. What exactly do you mean they get "a lock"?

@Ivan Bilobrk Your statement is incorrect concerning Company Managed projects. Consider the following Company Managed project Scrum board. The right-most column is mapped to the In Progress status. The issue in it does not have the Resolution field set. However if I complete the sprint the issue is counted as "complete".

I assumed you were using the Cloud product because of the tags on your post. Deployement Type = Cloud indicates you selected a Cloud (SaaS) product. Product Plan = Standard indicates that the Cloud product you selected is running under a Standard subscription plan. The first thing presented when using the Ask the community…

Hello @Nevra Yavuz Welcome to the Atlassian community. The second question is: When we try to answer that the sender in the ticket system it does not receive. Maybe we do something miss. In Jira Service Management the notification configuration for notifications sent to customers is separate from the notification…

Hello @Maksym Turyanskyy Welcome to the Atlassian community. Was your site using Free product subscriptions or a paid product subscriptions? When was the last time you or any other user successfully accessed the product? If your product subscriptions were Free and the site had no activity for an extended period of time,…

Here is an example of a Team Managed scrum board that has two statuses in two columns where the Resolution field is set for both statuses. Only the one issue in the right-most column will be considered complete at the end of the sprint. Notice that the dialog says there is 1 complete issue and 2 open issues. Even though…

I can't open the link you've sent below: https://yourURL/secure/admin/ViewStatuses.jspa In that link you need to replace yourURL with the URL for your Jira instance.

Incorrect. When you add Properties to a Status in a specific workflow it applies only to that status in that workflow, which will apply it to any issue that uses that workflow.

Hello @Gerhard Koiner Welcome to the Atlassian Community. First, a given issue will display in only one swimlane. It cannot display in multiple swimlanes. If you think you are experiencing that, please provide a screen image. When creating Swimlanes based on Queries, each issue will appear in the first swimlane for which…

Hello @[deleted] I'm not sure if I fully understand your questions, but I will try to address what I think you have asked. Status values are defined at a global level (for Company Managed project, and used in Workflows that are defined at a global level). You can see the list here:…

Hello @Niklas Lithander Welcome to the Atlassian community. What would you expect to be included in the project template? For what type of project do you want to create a template? Team Managed or Company Managed? Business/Work Management, Software, or Service Management? For Company Managed projects there is an option…

Hello @Ann Rumenapp If you want to prevent those actions when the issue is in the Closed status then you need to click on the Status lozenge (not the transition) and add the properties to the Status (not the transition).

Hello @Lee Babovec Welcome to the Atlassian community. What type of license do the other internal users have? Are they licensed users of Jira (vs. Jira Service Management)? If the users are licensed users of Jira, try adding them to the Service Team Member role in the JSM project, but don't give them a JSM user license.…

Hello @Mauricio Santos Welcome to the Atlassian community. Are you customers all managed by the same email server/provider (i.e. in one company)? Customers whose emails belong to their Employer and where that Employer manages their email service should check with the Employer to ensure the email service is not blocking the…

I mean tracking tickets moving between projects. What type or "tracking" do you want to do? The history in individual issues would provide information about the movement of a given issue between projects. Are you wanting to be able to pull a report of all issues that moved between projects in a data range? Do you want to…