Trudy P Claspill Community Champion

Yes, if you want the latest Due Date you would need to either sort the Lookup Issues results on Due Date DESC and get the first item in the results or if you used ASC you would need to get the last item in the list rather than the first.

Based on my research there is no native method to allow customers to search for issues via the portal except for issues that are already visible to them. And there does not appear to be a method to search for issues as part of entering a new request. The searching would have to be done before the request is created.

Hello @Jessie Alder Welcome to the Atlassian community. In Jira terminology a "board" is a method to visualize and work with issues. The issues are contained in a Project, not "in" the board. Given that information are you really trying to move a board or are you wanting to move a project? You can go to…

Hello @Kayde Adair Welcome to the Atlassian community. Are the agents creating the issues through the customer portal? Are the agents creating these issues member of the Service Team role in the project or are they just customers of the project?

https://community.atlassian.com/t5/Confluence-questions/Table-transformer-join-with-empty-tables/qaq-p/2888247

Thank you for that additional information. Is this a Company Managed JSM project or a Team Managed JSM project? In a Company Managed JSM project Issue Type and Request Type are two different things. Using the Clone action in an Automation Rule does not copy the Request Type field to the new issue, and the Request Type…

Hello @Andrey Liz Welcome to the Atlassian community. In Jira a "Project" is a container for issues/work items. An instance of Jira can have multiple Projects set up in it. Users are assigned to Roles for a Project such as Administrator or Developer. You can also specify one individual as the Project Lead. Is this concept…

@Bharat Kalia Business Value is not a custom field provided by Jira Software. And according to the following change request, Atlassian declined to create such a field: https://jira.atlassian.com/browse/JSWCLOUD-20979 It may be one that gets created automatically if a particular Project template is used to create a project.…

Hello @Robert Piscitello Welcome to the Atlassian community. How are you cloning the tickets? Are you doing that manually or through Automation? Can you confirm that the issues created by cloning have the same reporter as the original issue? Are the issues created by cloning in the same project as the original ticket? Do…

Hello @Nenad Neshov Can you provide more information about your question? Are you moving to Jira or off of Jira? What do you mean by "security templates"? That is not terminology used in the Jira product.

Hello @Tori Cresswell Welcome to the Atlassian community. What mechanism are you using to change the color on the Epics? I see a method in Plans / Timeline / View Settings to set colors based only on issue type, not status.

Hello @Christoph Schnitzenbaumer Thank you for the additional information. Can you please show us the full Automation Rule and the details of the step where you are trying to add this user to the field? Also please show us the information in the rule's Audit Log when that rule ran. And lastly when you said "no success",…

Hello @kacchanmode Welcome to the Atlassian community. This is my theory: Your professor may have provided you with a link to a page in a Confluence Cloud instance. Confluence Cloud is an Atlassian product offered as a software-as-a-service product. To access their SaaS products you have to set up an Atlassian Cloud…

Hello @Christoph Schnitzenbaumer Welcome to the Atlassian community. You cannot set the field to an email address. You must use the account ID for the Atlassian account associated with that email address. Is that email address associated to an Atlassian Cloud Account?

Olá @Glauce Machado Ignacio Alves , Você já tentou construir esta regra? Você pode nos mostrar o que você tem até agora? Algo assim deve funcionar: Gatilho: problema transferido Condição: Condição dos Campos de Emissão Campo: Tipo de Problema Condição: igual Valor: Subtarefa Para cada um: regra de filial/questões…

Hello @Nikki Hailey when I edit the default screen scheme and use "Associate an issue operation with a screen", that new screen is not available. Can you show us the Screens page filtered to show the new screen you created? Can you then show us what you see in a Screen Scheme when you attempt to associate a that screen to…

Hello @Ioana Neagoe Welcome to the Atlassian community. It is not currently possible to change the automatic hiding of completed issues in Team Managed projects. There is a change request about that to which you can add your vote: https://jira.atlassian.com/browse/JSWCLOUD-21257

Hello @Mortaza Johari Welcome to the Atlassian community! You've posted your question in the Jira Questions forum, but I see you added a tag for platform-experience. Does this concern the new Platform Experience? According to the documentation for the Platform Experience , the community for asking those question is the…

Hello @Maria Del Rosario Gonzalez Your question is posted in the Jira Service Management Questions forum. Can you clarify how this relates to JSM? Or is this a Confluence question? If it is I can move it to the Confluence Questions forum.

Hello @Jerry Tomlin Welcome to the Atlassian community. We are a community of users of our own Jira instances. We can't directly access your instance to fix your problem, but we can ask you questions to help diagnose the problem and advise you on fixing it. By "add supplier" do you mean that you are granting access to your…

Hello Filippo You can exclude issues from a Plan by going to Plan Settings > Source Data. You can use either Exclusion Rules or Removed Issues to specify issues to exclude from the plan. Adrian's suggestion will entirely delete the issue from the Jira instance. Once you delete an issue from the Jira instance in that way,…

Adding to this, to explain in another way. A sprint will show in a board when any of the following conditions are met: 1. The sprint was created in that board. 2. The sprint has an issue assigned to it where the issue matches the board filter for a Scrum board. So, if your boards use filters that select the same issues,…

Hello @Nikki You need to modify the "NWC: Kanban Default Screen Scheme". Do you see the pencil icon to the right of the screen scheme? If you don't, you will need to work with a Jira Administrator to make the change. If you do see the pencil, click on it. You will see up to four entries, but may see fewer. Default is the…

Hello Minh, In a Team Managed project the Reports feature can be enabled and disabled. If you don't see Reports listed in the navigation panel, then go to Project Settings > Features and enable the Reports feature.

Hello Max, When you create a board from a Filter, you can choose from only the Filters that are visible to you from the View All Filters page under the Filters menu. The Custom Filters created within a board are available to that board only. Those filters don't appear on the View All Filters page, so can't be used to…

Can you provide a screen image of one of the subtasks from the red box and show the issue key bread crumbs at the top of the display? I would like to see that to confirm the subtask breadcrumbs show DEV-42 as the subtask parent.

Hello @노진우 Welcome to the Atlassian community. What exactly in the image you shared indicates to you that the issue has subtasks? Are you able to find one of the subtask that was previously part of this issue? Do you have a record of an issue key for such a subtask? Can you find the subtasks by going to the View All Issues…

Hello @Phoebe Rountree Welcome to the Atlassian community. Once a sprint has been completed you cannot see it again in the Board view. You can go to the Reports section and find the sprint details by viewing the Sprint related reports.

To use ScriptRunner filtering functions in Jira Cloud you have to go to the Apps menu and select Enhanced Search. You can't use them directly in the native Jira filtering screens. https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search If you click on the + button next to the Search field you get a…

Hello @Xaviar Steavenson Welcome to the Atlassian community. Why do you think you need nested functions? You should be able to do that with the childrenOf() ScriptRunner function: https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search/jql-functions#childrenof