Trudy P Claspill Community Champion

Did you check the email audit log for the project to see if there is information there about the processing of the user's email? Go to Project Settings > Channels & Self-Service > Email. You should find a View Logs link in the Incoming Email Logs column.

Hello @andrea schneider The upgrade documentation for 10.3.x does not specifically indicate that it is possible to upgrade to it from 8.x.x. https://confluence.atlassian.com/jirasoftware/jira-software-10-3-x-upgrade-notes-1472791008.html I would be extremely wary of doing such a direct upgrade, skipping an entire major…

Hello @Valerie Zoltobroda Is the user replying to an email notification about the issue, sent from Jira?

Hello @Nick Brotherton Please notice that the KB says it is for Jira Server and Data Center only. Automation functionality may not work the same on Jira Cloud. Can you provide screen images that show your entire rule and the details of each step, please, so that we can double check for deviations from the example in the KB?

Hello @Matt Steadman When trying to debug rules that use smart values it is a good idea to use the Log action to print out the smart values into the rule Audit Log, and confirm that the values are what you expect them to be. In the rule you have above I would print the following: 1. {{lookupIssues.size}} That will tell you…

Hello Filippo, To what view are you referring? I produced the image above by have the rule's audit log open in one browser tab, and in another browser tab I was viewing the rule details. I just resized windows so I could look at both side by side. If you are referring to the "Log action" messages in the audit log, those…

Hello @Armandorobleee Do you have a question about Atlassian automation?

Hello @pallavi.kulkarni Welcome to the Atlassian community. That sort of nested filtering is not supported natively by Jira. It can be supported through use of some third party apps that extend JQL capabilities. Are you willing to consider such apps?

What type of project are you using? Get that information from the View All Projects page under the Projects menu, looking at the Type column for your project in that list. And what type of board is it? For Kanban style boards issues that are done may be automatically hidden from the board view when they have been done for…

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Hello @KAIA STRICKLAND Yes! Use the IF/ELSE Condition: In the first IF block add the first condition you want to apply, and click the Add Component button after it to add the Edit Issue action to update the Description field (I just inserted a Log action). Then click the Add Else button to get another block for entering…

Hello @Frank Castellucci I apologize for my delayed response. Are you still experiencing this problem? If not, could you share the solution? If you are experiencing the problem, can you provide some additional information? In your original post you said: I am using plan and include from Initiative to Story hierarchy. And…

Hello @Ky M I apologize for the delay in my response. According to the image you provided the Estimation statistic used by that board is Story Points. If you wanted estimation to use time instead the board administrator would need to navigate to that same screen and change the Estimation Statistic setting.

Hello @Matt Steadman Did you complete an implementation that works for this? If so, would you share your final results here for the benefit of the community? If you are still trying to get a successful implementation, please let us know where you are at currently, providing screen images that show your entire rule and the…

Just making a note that a separate Question was created by @Alexandra DM https://community.atlassian.com/t5/Jira-questions/Error-when-put-variables-in-function-REPLACE/qaq-p/2846564

Hello @Kiran Venugopal You have a typo in this step: The "i" in lookupissues must be capitalized: lookupIssues

Hello @Marsha Lacroix @Viktor Pataki If either of you is still experiencing this problem I found a possible solution in another post: https://community.atlassian.com/t5/Jira-questions/Re-Re-Under-Dashboard-Configure-option-is-not-working/qaq-p/2540447/comment-id/679599#M679599

Hello @thumuluru.shreya I apologize for not getting back to you sooner. I have not been able to find a solution. I found something that may be similar to what you want. You might want to investigate it. CodeFortyNine has an app called External Data for Jira. With it you can add a custom Search field to your Jira issues to…

Hello @Natsuki Sacks I apologize for the delay in replying to you. Are you still experiencing this problem? If you found a solution can you share it here to benefit the rest of the community? So far I have not been able to reproduce the problem you are seeing. In a Team Managed project Epics should display in the Epics…

According to this answer in another similar post https://community.atlassian.com/t5/Jira-Service-Management/Re-Re-User-picker-not-working-for-customers/qaq-p/2494827/comment-id/148841#M148841 ...you need to enable this setting in the project under Project Settings > Customer Permissions: I don't have an environment where I…

Hello @Taryn Lachter Did you get the help you desired from Atlassian Support? If you have been successful in getting a solution implemented, can you please post the details here to benefit others in the community? If Atlassian Support has been unable to assist you and you still need a solution, please post images of your…

Hello @Myleen Van Es @Jared G I found this post that is very similar your question. https://community.atlassian.com/t5/Jira-Service-Management/How-to-set-organization-on-a-issue-without-sharing-the-issue/qaq-p/2818165 Part of the design of using the Organizations field is that it makes the issue visible to all members of…

Having said all that, though, I think you need to back up and ask yourself what is the root problem you are trying to solve. I notice you replied to YY Brother that emailing the information to the users is not an acceptable solution. Why is that not an acceptable solution? Why must the users be able to access the…

The first question that you need to answer is are you willing to pay for a license for each of the users to enable them to access your Jira instance? If you are then: 1. You could each one a license, either Jira Service Management agent or a Jira license (if you also have the Jira product installed). 2. You create a role…

I see. Thank you for clarifying. Without knowing how you constructed the second rule I can't say if it would address all issues created by the branch in your first rule. In your first rule are you adding the label to the newly created issue within the Create Issue action? In your second rule is your rule using the Issue…

One of my favorite Christmas memories is actually a year when we were really broke. Our parents gave each of us kids a bit of money to buy a present for each other. We met on the sly and decided to get each others something small and then pool our money to get something for our folks. We couldn't afford a Christmas tree,…

Hello @Filippo Balducci Welcome to the Atlassian community. Is Planned start simply a date field, or is it a date/time field? If it is simply a date field adding hours to it makes no sense. I experimented thus and found that when I attempt to add hours to a date-only field, the result is blank. The first three log actions…

Hello @Stephanie Discerni You don't actually need the Lookup Issues action in your rule. It doesn't serve any purpose. If you remove that there will not be an error recorded for the rule execution. It will still be triggered, but the Branch command will recognize that there is no Parent issue and the status of the rule…

Thank you for that additional information, @Tori Cresswell . Are you working from a Timeline under a Plan (from the Plans menu) or a Timeline that is associated with an agile board? I was able to recreate the "right-click on timeline bar and change color" for an Epic only in the Timelines that are associated with agile…

You simply cannot count on the second branch changing all the issues created in the first branch. You must either restructure your rule so that it does not have a branch that depends on the completion of an earlier branch, or move the functionality of the second branch to a separate rule that can be triggered by the…