Trudy P Claspill Community Champion

Adding to this... Typically only Jira Administrators and Organization Administrators are authorized to open support cases.

Hello @Pradeep Kumar Devarakonda Have the users tried this in different browser applications, in private browser windows, or after clearing the browser cache? If they still have the problem in all those cases, have you confirmed that the users have been granted permission to Add Comments to issues in that project?

Thank you for sharing those screen images. Can you paste the field name here, or run it through a translation application to get the English translation for it? I would like to clarify a point. Are you trying to set the value in the field, or are you trying to set help text to explain how the field should be used? If this…

Thank you for that additional information. If it is blank at that point, and after you save it then it gets set to some standard text, then that may be done by one of the following: 1. A post function in the workflow 2. An Automation Rule 3. Another automated process. The easiest one to check first is #2. Find an existing…

Hello @PriyaJuttiKumaranath Welcome to the Atlassian community. You can find that information in this documentation: https://support.atlassian.com/organization-administration/docs/delete-your-organization/

This question is already being addressed in this thread https://community.atlassian.com/t5/Jira-questions/How-to-set-a-default-text-in-a-explanation-field/qaq-p/2898134

Refer to https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-in-jira-data-center-1364557898.html

3. When you click on options to create a new issue in the project a dialog should open for you to fill in details for that issue. That is the Create Issue dialog.

Hello @Sridhar Gandla Without the screen images I requested in my previous reply we are unable to to help you effectively.

In the places where you could set the field to be Required at all times during an issue's lifetime (in Field Configurations) that is the exact same place where you would change it to be optional. Did you look at the Field Configuration Schemes for the affected projects? In those you would find how Field Configurations are…

Can you address my first question in my previous response about the Type of the project(s) where you use this field? When you click on the Context option do you see multiple contexts for this field? Is the default value appearing in the field on the Create Issue dialog?

Hello @光野　かおる Can you answer the first question I asked about your project type in my previous response? Can you provide a screen image from the Custom Fields screen showing your attempt to find the custom field? Can you also provide a screen image that shows the field in use in an issue?

Hello @Sridhar Gandla To enable us to advise you on how to change your rule please provide the following: 1. Screen images that show your entire rule. 2. Screen images showing the details of the steps where you create and use the variables. 3. Show us the output of the rule execution in its Audit Log. 4. Tell us what…

You could add the board as a Personal board. If you didn't want to have the board associated to a user that might leave, you could set up a "service" user account to which the board could be associated. You could also share the filter with the JWM Project, and use the Add Shortcut option in the JWM project to add a link to…

Hello @Youmna Alomari If you want a swimlane for Past Due the query would be: duedate is not empty and duedate < now() And that swimlane would need to be at the top of your list of swimlanes, if you want the things that were due earlier this week to not show up in the This Week lane.

For clarity, the workaround of creating a second board (a software-type kanban board) based on a saved filter does not require creating a new project. You create a filter to select the issues you want from the Business project, then create a board based on the saved filter. Two articles discuss this methodology:…

Hello @Ratom In what types of projects are you using this field? If you are using it in Company Managed projects there are two ways the field might be marked as Required. Method 1 is through the Field Configurations used by the projects. That would make the field required at all times during the life of the issue. Refer to…

Hello @Sherwin Soriano In what type of project is the field being used? Get that information by finding your project in the list on the View All Projects page under the Projects menu, and looking in the Type column. If it is a Team Managed project and the field is a locally defined field in that project, then a Project…

Regarding the hiding of "done" issues, it just came to my attention that yesterday Atlassian released a change to make this configurable in both Company Managed and Team Managed Business projects with the available options being 7, 14, 30, and 60 days. https://jira.atlassian.com/browse/JWMCLOUD-19 As just another user of…

Hello @Franklin Brown Welcome to the Atlassian community! This is a community mostly of users of our own instances of Jira. This is not the best forum for getting feedback directly to the Atlassian team. I recommend that you open a support case to provide that feedback, or click the Help icon in the upper right corner of…

Hello @Alexandre Vaz Welcome to the Atlassian community! Do you access the source and destination Confluence instances with the same account? Did you have access/permissions for the space based on membership in a User Group that was granted access/permissions to that space? If so, did a User Group with the same name…

Hello @Mia Bright One feature of Business/Work Management boards is that items that have been "done" for 2 weeks or longer will automatically be hidden from view on the board. Does that explain any of your missing issues? Beyond that it appears that there is a limit on such projects' boards to display only the first 3000…

Hola @Pedro Reyes , ¡Bienvenido a la comunidad Atlassian! Un usuario que tiene permiso para acceder a la información de facturación puede navegar a https://admin.atlassian.com y administrar la suscripción y revisar la información de facturación allí. --- Hello, Welcome to the Atlassian community! A user that has permission…

In addition to what @Mikael Sandberg , be aware of the following: A sprint will display within a board if any of these conditions are met: 1. The sprint was created in that board. 2. The sprint contains an issue that matches the filter criteria for the board. As Mikael said, issues can be added to sprints by editing the…

Hello @Fleetrify Welcome to the Atlassian community! Here are a couple of resources to help you troubleshoot your problem: https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025…

Hello @J M Welcome to the Atlassian community! That is not impacted by being on a trial version. While the options is available from the actions menu in a board... ...it does not appear to be available from the actions menu in cards in the backlog. I have not found a bug or change request about that in the Atlassian public…

Hello @Katryn McIntosh Welcome to the Atlassian community! This appears to be for issues in a Company Managed project. Is that correct? Have you tried the same activity in a different browser application or private browser window, or after clearing your browser cache? Do other users see the same duplicated fields?

Hello @Harsh Bharucha Welcome to the Atlassian community! What screens are you trying to access to manage the Layout and Workflow? What happens when you try to access those screens and make changes?

You can update the Request Participants field using the More Options / Advanced Editing with JSON feature available in the Create Issue with a Request Type action configuration. Here is reference material for that. https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Request-participants…

Hello @N. S. Welcome to the Atlassian community. To get the best visibility to the wider community on your question please click the Ask the community (or Ask a question) option at the top of the screen and begin a new post of your own. Updates to existing posts are seen only by the original author, people who responded,…