Trudy P Claspill Community Champion

Hello @Dana Levato Welcome to the Atlassian community. Jira Service Management Cloud doesn't provide a toggle option to include the entire comment history in customer notifications. There is a change request for it here: https://jira.atlassian.com/browse/JSDCLOUD-2044 With regard to customizing the Customer Notification…

Hello @Tobi de Fijter Welcome to the Atlassian community. When asking for help with an automation rule, it will help us help you if you provide the following: * Tell us the type of project you are working with in the rule. Get the project Type information from the View All Projects page under the Projects menu. * Provide a…

That field type is not supported for addition to the List View. That can be inferred from the document I provided by the absence of the field type from the list of field types that are supported.

Hello @Maurice B. Welcome to the Atlassian community. I concur with @Mohanraj Thangamuthu . Remove the JQL statement from your Scheduled trigger. Add a Lookup Issues action and insert your JQL into that action. You currently have a condition after your trigger that says: Due date is after 2025-04-01 Rather than have that…

@Valerie Knapp Using a branch as you describe and including a Send Email action in it would still send an email per issue found by the JQL.

@Anirudh Pratap Verma I recommend that you contact Adaptavist support about this. I suspect that either Atlassian doesn't provide a method for them to affect the List view, or Adaptavist hasn't had time to implement functionality for that (if Atlassian does provide a method). You could get confirmation on which is the case…

Hello @Gabriel Roth What is the custom field type for those fields? Not all custom field types are supported for addition to the List View. Refer to https://support.atlassian.com/jira-software-cloud/docs/customize-list-view-by-adding-or-removing-fields/

Hello Anneliese How are you coming to the conclusion that you can't edit the filter? Can you provide a more complete screen image and point out or explain what you are doing that is leading you to that conclusion?

That is precisely what I was going to advise as the next step!!

@kamal.a.nayan I'm glad @Stephen_Lugton was able to help you find the solution. For clarity, I had asked if this image you provided ...was for the same issue that you were unable to drag from the To Do column to the In Progress column, and you said it was. Based on those statements I believed that the issue you were trying…

On the topic of acronyms: Previously there were three products that could be licensed in Cloud: JSM = Jira Service Management JWM = Jira Work Management JSW = Jira Software If you licensed JSM you had only Service Management projects available. If you licensed JWM you had only Jira Business/Work Management projects…

You're welcome! If you have more questions on debugging this, don't hesitate to ask. If you end up solving it on your own, it would be great if you post here what you learned. That will help others learn from your experience.

I have never used such an app however per a response on this post https://community.atlassian.com/t5/Jira-questions/How-can-I-show-all-comments-for-a-saved-filter-result-in-table/qaq-p/2428058 JXL for Jira is supposed to provide functionality to show all comments related to an issue selected by a filter. I don't know if it…

Hello @Velizar.Velizarov Welcome to the Atlassian community. Given that this post has an accepted answer, and you are saying the solution does not work for you, please create a new Question post by clicking the Ask a question button in the menu bar at the top of this page. In your new post provide * Identify the type of…

Hello @Admin Please click the Ask button in the blue menu bar above to start your own new Question post. 1. Creating a new Question will get it better visibility in the community than adding to a post that is three years old. 2. Adding to such an old post is referred to as "necroposting" and is considered poor community…

The certifications themselves are not free, but there is free training related to them. If you click the Get Certified link in the menu at the top of the screen you can find information on all available certifications and information about learning paths/preparations for each one.

Welcome back!

Hello @Sherwin Soriano In the post you referenced the original author has access to a third party app that extends JQL functionality. Do you have access to such an app in your Jira instance? That post is also asking about getting issues where time was logged against a parent issue or it's subtasks. Is that relevant to your…

Thank you for that additional information. I suspected that the missing issues were subtask.

Hello @Matěj Hájek Welcome to the Atlassian community. What is the output in the Audit Log when this rule is executed? What values do you expect the variables to end up having? Does the image show the entire rule? If not, please provide a new image that does show the entire rule.

Hm. The look of your Audit Log interface is different from mine. I wonder why. Some times a rule that has been edited may times may start behaving in an unexpected manner. Can you disable this rule, and then try recreating it again from scratch? Don't copy anything - start with creating a brand new, empty rule and add each…

The log should include the keys for the trigger issue and the issues found by the Lookup Issues action. Have you reviewed the child issues to confirm that at the time this rule ran those issues had non-zero values in their Story Points fields? An additional condition you may want to add as the first component within the…

Hello @EveJS Welcome to the Atlassian community. Jira Data Center does not provide a native report that matches your requirement. Nor does it provide native capabilities for creating such a custom report. Do you have access to any third party plugins in your Jira instance? What is your level of access for this Jira…

Hello @Mathew Lederman Jira does not provide a native Jira JQL function that will get you what you want. What do you want to do with the results? How many Initiatives do you have overall? Are the Initiatives all stored in one project or in multiple projects? Are the child issues of Initiatives, that would be of interest,…

Hello @Kapil Joshi If you are still experiencing this problem can you provided the following information? 1. From the Project Settings click on Issue Types and provide a screen image that shows a list of the issue types for the project. Example: 2. A screen image of the Scrum board view, showing an issue that is missing…

Use the Edit Issue action, select the Sprint field, and leave the value entry field blank.

Did you claim the entire domain, or did you claim a sunset of emails in that domain?

Hello @silpika kuppili Welcome to the Atlassian community. Take a look at this reference: https://university.atlassian.com/student/activity/2228197-prepare-for-the-jira-software-essentials-certification The Atlassian University provides a variety of free, on-demand training courses and information on learning paths.

hello @Nissim Ariel Have you tried to create this rule? Please show us what you have and tell us the part where you are having trouble. Is this for issues in a single project or multiple projects? Is this for issues in a Team Managed project or a Company Managed project? You can find the project Type information on the…

Hello @Daniel Hallberg Welcome to the Atlassian community. For the basic Timeline, no, you cannot. There is a change request about it to which you can add your vote. https://jira.atlassian.com/browse/JSWCLOUD-17799 I am still looking for information about the Timeline view available for Plans in Jira Cloud Premium.