Trudy P Claspill Community Champion

Hello @Rose Satawiriya If you already have an automation rule constructed and you want help regarding it please provide the following: 1. A screen image that shows all the steps in the rule. 2. Screen images that show the details of each step. 3. An explanation of what you expect/want the rule to do. 4. A description of…

@Francisco Navarro Please review the last reply I added within Bill Sheboy's response thread, and let me know if that assists you https://community.atlassian.com/t5/Jira-questions/Re-Re-move-parent-living-in-another-project-from-one/qaq-p/2920078/comment-id/1082209#M1082209

Can you confirm that some page in the space has been updated and published recently?

Hello @khushboo_puri Are you talking about a change to the Sprint field in an issue? Or are you talking about some sort of change to a Sprint, like changing the dates of the sprint? If your are talking about this type of change, can you provide more details about the problem you are trying to solve and/or your use case?

Hello @Ameya Agashe Welcome to the Atlassian community. I notice that the name on the page you showed says "ITOP" while the space selected in the macro says "ITOPS". Are those the same space? Can you confirm that some page in the space has been updated and published recently?

Hello @SUVARNA Dixit No, it is not currently possible to add fields to the page shown for a Release Version. There is at least one change request about customizing the page. There may be others. https://jira.atlassian.com/browse/JRACLOUD-87058

Hello @Tyden Ruud Brainstorming here... I haven't tested this out. Do you have a rule that creates the issues? Consider setting the trigger of that rule to be an Incoming Webhook. Create another rule that is triggered by Sprint Created. In that rule use the Send Web Request action to call the issue-creating rule. Send the…

Are these users who have departed your company? Can the users be deactivated in the LDAP directory that is being referenced? If the users are still at your company, can you revoke their access to Jira Server? To have access in Jira Server they must belong to a groups that is granted Product Access in Jira Server. If that…

Hello @Jacob Weber Welcome to the Atlassian community. Can the accounts be deactivated on Jira Server before the migration? If they are deactivated on the server they can still be migrated to cloud to be shown where they were referenced in issue data. If they are activated on the server, and you try to migrate them, and…

Hello @Marco Raminelli To do that you need to create an Asset Objects custom field to add to the issue. You can read up on how to do that here https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-objects-field/ Notice that there are two other articles linked there that you also need to…

Hello @Rose Satawiriya Welcome to the Atlassian community. Can you tell us the type of project where these tickets exist? You can get that information from the View All Projects page under the Projects menu. Find the project in the list and tell us what it says in the Type column. If you are not a Project Administrator for…

Given that your IT team has confirmed that the email is making it to the email server, I agree that the next steps is having the user look at any rules that may be set up in their email client to move or automatically delete emails.

This is a very strange scenario. I see that you have another person specified as an Org Admin. Do they have the same experience as you? If you drill into that user's account details, do they have any products listed? Are you able to grant them access to products? I am flagging your post to bring it to the attention of…

I am interested to hear what you learn from support!

What browser are you executing that in? So far I have not been able to get a comparable discrepant result using Chrome Incognito.

Oh, I see, I did not get the point you were making. I don't have an answer for that. It may be that you are not hovering precisely over the date the issues where resolved. Observe these two images. In the first one I actually clicked on the dot and got the pop up showing that 15 issues were created on 20 Dec. In this image…

Do you mean assign them the role automatically? How have you configured your JSM and your project that they can submit tickets without already being a Customer of the specific JSM project? What options have you configured for Customer Permissions?

Hello @Tadd, Tasha (Redhill) Thank you for that additional information. Can you provide a screen image of what you are looking at when you say you would like to be able to see the tasks due later along live tickets? That will help me offer you suggestions relevant to your scenario.

Hello @Lisa Wininger We use a variety of terms to generically refer to the "things" that are tracked in Jira; i.e. tasks, issues, items, etc. I used "issue" generically. In your case the Type of the issue/item may be "Task". What you see as "Cancelled" in the image is a Status for the issues/items/tasks. Every item…

@Varsha Patel How do we report problems for this functionality? My personal site is Free and the new navigation was applied to it. I can't open a support case because I don't pay for my subscription. The problem:the navigation panel does not refresh/repaint reliably. Sometimes when I navigate to Board Settings for an agile…

Ah, yes, I see what you mean. The repainting of the navigation panel does not appear to be consistent. Whether I select the Board Setting from the navigation panel or from the button next to the board name above the board, sometimes the navigation panel did not change. I would have to refresh the page and then the Board…

No, it is not possible to change the project type. You would have to create a new, empty Company Managed service management project, recreate all your customizations, and move the issues from the current project to the new project. Migrating issues between Team Managed and Company Managed projects can result in loss of…

@RemoSchmid71 Welcome to the Atlassian community. A given Jira instance uses one subscription plan (i.e. Standard or Premium) for all users of that instance. If you want only some users to have access to the functionality of the Premium subscription without paying the Premium price for all users of that instance, you would…

Hello @Seu Jye Ying When a paid product subscription is deactivated the data is retained for only 60 days. Did you receive a notification that your product subscription was suspended? Did it provide any information about when the product would be deactivated or how long the data would be retained?

Hello @Sherwin Soriano The red line indicates the number of issues created on a given date. The red line indicates the number of issues Resolved on the given dates. This is within the scope of the filter used by the gadget. The spike in the red line indicates that between 15 and 20 issues were created on two different…

Hello @Sudarsana G For information on the impact of archiving a project refer to https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/ I think that addresses your questions. If it is still unclear, let us know.

Hello @Sarah McMurray The tags indicate you are using a Standard subscription. Is that accurate? Are you using a trial of a Standard subscription or actually paying for a Standard subscription. It sounds like the users need to be granted access to the Jira product before they can be granted access to specific projects.…

 The tags on your post indicate you are working with a Free subscription. Is that correct? Of you click on the Products option at the top what information do you get? Note that this is a publicly accessible forum. You should obscure email addresses and full names.

@Sarah McMurray Was that reply directed to me? The document link I provided has instructions for how to grant a user administrative access to the Jira product. The specific steps depend on which user management model your Organization uses. Which is that for your Organization? If you can walk through the instructions and…

Hello @HeavenLee Roschefski Welcome to the Atlassian community. This is a community for questions and discussion about the software products from Atlassian. Knowledge about these products is not necessarily a stand alone career path. What field are you trying to enter? Are you trying to enter a computer technology field?…