Trudy P Claspill Community Champion

Hello @Clara Fernández What is the "Parent Key" field? And what is field customfield_12149? In the Edit action that you are applying to a subtask that has been converted to a Task, you need to set the Parent field to make that Task a child of an Epic.

Hello @Rita Arellano I'm not sure that I have understood the flow, so tell me if this explanation is correct. You have an Epic with child stories. Each child story has a different component. When a fix version is added to the Epic that information is copied to all child stories by an Automation Rule. That Automation Rule…

Hello @Sean Wilson Welcome to the Atlassian community. You can create a filter to find all the issues where you are in the Watchers field or the Request Participants field. You can find more information on creating filters to search for issue in this documentation:…

Hello @David Simerly Can you illustrate the problem by providing screen images of the updated board other people see vs. the one that you see? Are you sure that you are all looking at the same board? Did you confirm that the URLs you and the others are using are identical?

Hello @Ayiei Achuoth Welcome to the Atlassian community. This is a forum for questions about the Jira product. Do you have a question about the product or some portion of the video your were using?

Hello @kamal.a.nayan Please provide a screen image showing the error you are getting. The step on the left is showing only the name of the field being edited as part of the Edit Issue action. It will not show the value to which that field is being set. The value will be shown only on the right where the details of the Edit…

Hello @Rita Arellano I'm a little confused about your references to manually triggering the rule to create the first story and then manually triggering it again to create a second story. Are you really triggering the rule twice, or are you triggering it once and expecting 2 issues to be created? Are the two images for just…

Hello @Natalie Rudow Welcome to the Atlassian community. For years now the default issue type hierarchy in Jira Cloud has been: Epic (level 1) |-- standard issues types like Story, Task, & Bug (level 0) |-- subtask issue types (level -1) With a premium subscription you can modify that by adding levels above Level 1 and…

Thank you for that additional information. I work less on administering Service Management setups, so forgive me for asking lots of questions to make sure I understand your configuration. Is the user getting added to the User Group that is set up in your site/Product Access settings for JSM under the Customer Access tab?…

Thank you for that screen image, @Rose Satawiriya . That is helpful. The Notifications for a Company Managed Software project are configured in a Notification Scheme associated with the project. You can navigate to Project Settings > Notifications to see how that is configured. Regardless of what you do in the rule, the…

Hello @Khai Ha Are you only interested in the time the issue spends in the one status - In Review? If the issue is in that status, transitions to another status, and then transitions back to In Review, would you want the total of all time spent in that status? What do you want to do with the information once you have it?…

You are most welcome @Charisse Robison ! If my responses helped you solve your problem, please consider clicking on the Accept Answer button above my response thread to mark you Question as Solved.

Ah, I found that you can choose the date fields you want to use: https://support.atlassian.com/jira-service-management-cloud/docs/show-issues-in-the-calendar/

In order for issues to display on the calendar, there must be some date related information. What date fields do you hope to use to display issues on the calendar? As per the documentation for the field the due date and optionally the start date fields are the fields to use to place issues on the calendar.…

Hello @Lab Test Welcome to the Atlassian community. To participate in the Community Content Bounty programme you must join the Contributors Group as stated in this post: https://community.atlassian.com/t5/Community-Kudos-Feedback/Content-Bounty-Kudos-badge-worth-500-points-for-writing/ba-p/2925969 Earning badges is mostly…

Hello @Susan Hamilton Without a third party app you will need to: 1. Create a Custom Number Field for each type of transition you want to track 2. Create automation rules for each transition path to - detect the transition path that has occurred - increment the count of the corresponding custom number field You can then…

How could Jira possible decide which column to display an issue in if one status is mapped to multiple columns?

Only issues that have the Due date field set will be pulled into the calendar. Do you have any issues of that type in the project that have Due date set?

Great! I'm glad it was just a timing issue.

Hello @Clara Fernández Please show us the automation rule you have created, and explain what you mean exactly by "doesn't work". Include screen images of - the entire automation rule - details of each step in the rule - the output recorded in the rule Audit Log when the rule executed.

@Ariel Ramos Choose any of the templates that are available when you select Work Management. It is used for all of them.

For Team Managed projects there is only one built-in board. You can set the Location of other boards to Team Managed projects. But you can create another board (as described, with a Saved Filter) and then add it to your project using the Shortcuts navigation option.

Fun topic! As a teenager I kept a three ring binder in which I logged every book I read for two years. I think I still have that binder somewhere. Now I keep a list of all the projects and major purchases related to my house, because I can't simply remember what year we bought a new water heater. Whenever I fly somewhere I…

Adding to this... Hello @Ariel Ramos Welcome to the Atlassian community. You cannot apply that layout to Software projects at this time by setting an option in the project. It is available only for Business/Work Management projects. However it will become the layout for all projects when the New Navigation feature becomes…

hello LAL Any person can go to the Atlassian web site and sign up for a free instance of Confluence. You cannot prevent that. If they are doing so while logged in through Atlassian user accounts that your company manages, review the following documentation for information on what is required for your Organization Admins to…

Hello @Saba Welcome to the Atlassian community. This is a user community for discussions and questions about software products from Atlassian. This specific area is for questions about the Jira product. Do you have a question related to the Jira product?

If you want to use the CSV method to migrate the attachments on issues you must 1. put the issues onto a web server that can be accessed from the internet 2. Then provide a URL in the CSV file for each attachment that you want to import, along with the issue key and issue summary for the issue to which the file needs to be…

@Mallikarjuna Thank you for the screen images. What are the details of your Scheduled trigger? I suspect the problem is that you have no JQL specified in the trigger, and there for your rule is not actually selecting any issues. The IF condition is not used to select issues. It is used to see if the issues already selected…

I have now been able to recreate the problem also by creating a new Space using the Collaboration template. If I created a new space using the Knowledge or Custom templates, then the problem did not occur. All the testing I did previously was with pre-existing Spaces. 

@Sarah McMurray Chiming in... While logged in to the site where you are trying to find the admin settings and Project Trash bin, click on the Your apps button in the upper left corner. That will show a list of the Atlassian Cloud Organizations to which you have access. If you hover over the highlighted tile with the border…