Trudy P Claspill Community Champion

What events have you specified in instance B for the webhook? Are any of those events actually occurring in instance B?

Hello @Akhand Pratap Singh It is not possible to use business days in JQL with the native data comparison functionality like updated < (-3d) There is a change request about that here: https://jira.atlassian.com/browse/JRACLOUD-22506 If you show us the rule that you have constructed we may be able to suggest a work around.

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Hello @Jesús Velarde Please provide more information. Are you working with Jira Data Center or Jira Cloud? What do you mean exactly by "using the webhook in another Jira instance"? Do you have an automation rule in another Jira instance (with a different URL) that is executing a Send Web Request action to call the webhook?…

Hello @joshuar-cm Welcome to the Atlassian community. What is the Project Scope for your rule, on the Rule Details page?

Hello @Caleb Muhlestein With only the natively available functionality, that feature is restricted to Jira Admins. There might be other third party apps that could assist, if you search the Atlassian Marketplace. I don't have any recommendations since I have not had to fulfill such a requirement in my environments.

Hello @Olivia Pearl Welcome to the Atlassian community. Can you provide a screen image of what you are seeing? Obscure confidential information displaying in issues, and any other confidential information that is displayed, but otherwise please provide a full image of the browser tab.

Hello @Caleb Muhlestein Welcome to the Atlassian community. What is your level of access for the Jira instance? Are you a user with no administrative access? Are you a Project Administrator, or a Jira Product Administrator? The Issue Key field is available for mapping only to users that have access to the Jira…

Hm, this is a puzzler. I changed my own chart to monthly, as I didn't have it configured like that previously. I was finally able to get one dot on a monthly graph to change the numbers that were display above based on carefully shifting my hovering mouse pointer within the dot from one side to the other. Hovering towards…

I am not aware of any method to "lock" a native Jira date/time/timestamp field to take the entry as UTC and display only UTC regardless of a user's timezone preference. I have not found anything in Atlassian's public backlog for that either.

Hello @amira bouali Can you confirm if this relates to a Jira Service Management project, since you posted it in the Jira Service Management Questions forum? Or does it relate to a Jira Software project? What third party app are you using to give you the Test functionality? That is not a native feature of Jira so must be…

Hello @Jennifer Bader There is no JQL that will give you a list of comments. JQL is intended to retrieve issue, not comments. The JQL you have show above will give you a list of issues that have at least one comment that includes "john doe" in the text of the comment.…

Hello @Reggie_Hicks Welcome to the Atlassian community. Your Project Admins are not able to add a person to the project if the person has not previously been granted access to your Jira instance. That is what the message means. They are allowed to "invite" people to the project, but your User administrators have to approve…

When you are using the drag-and-drop method it is possible to change the rank of the issue depending on where you drop it in the list of issues. If you look at the three images below you can see a blue line appearing in column based on where the issue I am dragging (TKA-131) will be dropped. Where I end up dropping the…

You said you tested the rule last week and it seems to be working. If the rule is working, what question are you trying to get answered at this time? What I see in the rule above is: WHEN: an issue transitions from In Progress to Done IF: that issue has "Win-back" in the Summary THEN: look for any other issues by the same…

Hello @kamal.a.nayan You will not be able to set the Resolution field during an Edit Issue action if the Resolution field is not present on the Edit Issue screen that you see when editing the issue manually. And the Resolution field should never be on any Create or Edit Issue screens. When the field is available in those…

Hello @Garrett Polifka Welcome to the Atlassian community. What type of project are you using? Is it Company Managed or Team Managed? How are my moving the status into To-Do? Are you changing the Status field in the issue, or are you dragging the issue card from one area to another? Can you provide screen images showing…

Hello @Peter Knudsen Welcome to the Atlassian community. As a Jira Admin if I go through the Issue Navigator (aka View All Issues, aka Search for Issues) screen and access the Import Issues from CSV option, then I end up in the External System Import process and get the option to map a field to Issue ID. In the production…

Hello @Amanda S Welcome to the Atlassian community. Do you have a JQL in your Scheduled trigger? IF conditions are applied to issues that have already been selected or brought into context in a previous step of the rule. IF conditions are not used to select the issues. So, you either need to have the JQL statement as part…

When I create a filter that selects subtasks with a variety of Assignees, and then use Bulk Change to Move the issues to a non-subtask issue type, the Assignee field is not getting cleared. What are the exact steps you are using to convert the subtasks to a non-subtask issue type?

Do you really want to copy all the data in the project (the work items), or do you just want the configuration elements (the issue types, the workflow/statuses, the custom fields)? Be advised that once you "copy" the data, the new data is not connected to the old data. There will be no synchronization of changes between…

Hello @Danielle Green update the Organization field based on the Reporter’s email domain Are the customers getting assigned to Organizations already? Are customers ever assigned to more than one Organization? It is possible to associate an email domain with an Organization, and to have issues automatically shared with the…

Hello @Zeina Byrom How are you accessing the Timeline view; Advanced or Basic? Advanced Roadmaps Plan Timeline Did you first access a Plan from the Plans menu, and access the Timeline associated with that Plan? This would be the "advanced roadmaps plan" Timeline. Basic Timeline Or are you viewing an agile Board, and seeing…

Hello julian.capitanini@airbus.com Welcome to the Atlassian community. The tags on your post indicate you are using the Free plan. Is that accurate? The Backup and Restore program will be available only for products on the Enterprise plan, per the documentation on the prerequisite step concerning creating a Backup Policy.…

Hola, ¿Cuál es el tipo de proyecto en el que está creando los problemas? Obtenga esa información en la página "Ver todos los proyectos" en el menú "Proyectos", mirando la columna "Tipo" de su proyecto en esa lista. Para un proyecto administrado por la empresa, puede modificar la pantalla asociada con la operación Crear…

Hello @Danilo Simić Welcome to the Atlassian community. Can you provide an example of the actual data in your import file? Example: Summary Description Created Date Parent Issue ID Issue Type X Y 01/01/2025 ABC-123 1Story

Hello @David Merino In my experience when a full copy of production data is executed, then the custom field IDs in the sandbox match what is in the production/source instance. I have not done a single project copy, so I'm not sure what happens in that case.

Hello @Michael McCullough Welcome to the Atlassian community. Let us first clear up some terminology. A "board" in Jira is a way to interact with items that are in Jira Projects. A board uses a filter to select the items to include. A board can show items from 1..n Jira Projects. A Jira "Project" is a container for work…

Hello @Hi! Tech That does not appear to be a Scrum board. It appears to be a Kanban board. Can you check the project type for the project? Get that information from the View All Projects page under the Projects menu, looking at the Type column. If it is a Team Managed Software project you can toggle between using the…

Hello @Sean Wilson I recommend that you and your colleagues provide that feedback directly to Atlassian.