Trudy P Claspill Community Champion

You're welcome.

Hello @Hina Imtiaz What type of project are you using? Epic Name has been deprecated. You will no longer find that field available in Company Managed projects. And it was never available for Team Managed projects. Similarly Epic Link has been deprecated and you should now use Parent instead.

Another alternative is to record the Product and email recipients in the Initiative. Then you use the Lookup Issues action to execute a JQL to find the Initiative with the matching Product. Get the Initiative Issue Key from the Lookup Issues result, and use that to set the Parent of the Epic. You might not be able to get…

Hello @Jason Krewson There is a limit of 65 components in a rule. You won't be able to have a rule with 81 if/else blocks. Instead of using IF/ELSE statements you might want to consider creating Lookup Tables. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table You would create…

Hello @Nicole Boerboom You have to pay based on the number of licensed users of your instance (or user tier, if paying annually). That is explained in the FAQ's on the Pricing tab of each Atlassian Marketplace listing.

Hello @Marty Monaco Welcome to the Atlassian community. Jira does not have a field or function natively available for displaying that information. A Work Around would be to have a custom field in which you store the previous status, and use an Automation Rule to update that field each time the Status is changed. Or to use…

You're welcome! If my responses help you address your need, please consider clicking on the Accept Answer button above my response thread to mark your Question as Solved.

@Alex Henry Welcome to the Atlassian community. I'm not as knowledgeable about Confluence as I am about Jira. I suggest that you start a new post for your question by clicking the Ask a question option at the top of the Community page. That will add your question as an Unanswered Question in the forum and that will get it…

Hello @jeep_rutter Welcome to the Atlassian community. Concerning the Burndown chart, issues will be burned down only when they transition to the statuses mapped to the right-most column on the board. It doesn't matter what the status actually is, only that it is mapped to the right most column. The only way to change the…

Hello @Angie Affolter The agile boards/backlogs are not capable of showing the extended issue type hierarchy. You will not get a new panel for showing the Initiative parents of Epics. The issues of the hierarchy levels above Epic will show up in the backlog and board directly, like the child issues of Epics. The only place…

Hello @Johanna South Welcome to the Atlassian community. May I ask, why are you trying to get component information from the Status Page site owned by Atlassian? What problem are you trying to solve?

To me, a field which cannot be set via automation rule should not be available for a selection. This would require extensive changes to the Automation Rules functionality to try to 1. determine which issue type in which project was being edited 2. look at the Field Configuration Scheme for the project and the Field…

There is an article on the topic of getting data from other fields that are not currently supported. https://confluence.atlassian.com/jirakb/how-to-use-lookup-issues-to-retrieve-a-single-custom-field-value-in-automation-for-jira-data-center-1455424888.html The article includes a link to a change request that is still open.

There is no "right syntax". Per the documentation what you want is not possible.

Thank you for that additional information. With just native Jira functionality you there is not a "good" way to accomplish what you want. There are some possible work-arounds. Here is my thought process: 1. The rule will be triggered for every update the Reporter makes, so each update would result in an email being sent.…

As per the documentation there are only a limited set of fields for an issue that can be accessed through the lookupIssues smart value. Information related to the parent Epic of the issue is not among them. * {{key}} - Returns the issue key * {{description}} - Returns the issue description * {{url}} - Returns the issue URL…

Hello @Tschilar, Stacey The rule will be triggered by each update to the issue. Each field that gets changed is a separate update. What problem are you trying to solve by creating this automation rule? Is it not sufficient to rely on the Notifications configuration for the project to send notifications to interested…

Hello @Nava Bar-Sagi When asking for help with an Automation Rule please provide the following: 1. Screen images showing the entire automation rule. 2. Screen images showing the details of any steps with which you are struggling. 3. Screen images showing the output in the rule audit log. 4. Screen images of the issues…

Hello @Sandi Feaster Welcome to the Atlassian community. Your best option, in my opinion, is to contact the vendor of each app to ask them for guidance on how to assess the usage of their app. With the architecture of Cloud there is no method that can be used generically to assess app usage. The method for assessing app…

I apologize. I pointed to the wrong option. (I'm doing too much multi-tasking.) You need to click on the Export button on the search screen.

Hello @Shibu JOHN A Welcome to the Atlassian community. If you are asking about finding a deleted Jira Project, the other responses do apply. If you are asking about finding a delete issue/item/task that existed within a Jira Project, there is no recycle/trash bin for that. When an issue is deleted, it is immediately and…

Hello @Jon F. Nebenfuhr Thank you for the additional information. This is a Jira Cloud Company-managed Software Project that was created over 2 years ago using the "Create a Scrum board with sample data" option when creating the Scrum Board. Note that the Sub-filter setting is also gone, and in their place there is the new…

Thank you for that screen image @Olivia Pearl The article that you referenced details exporting issues from the search screen results (1). You appear to be selecting the button for actions related to an individual issue (2). The export to Excel option is not available from the Actions options for individual issues. If you…

I just tried the same thing in one of my two Organizations and the change was reflected immediately in the all the locations shown in the images. I did not refresh any of my browser tabs. I am using Chrome 132.0.6834.111, and using an Incognito Chrome window.

If you are on a paid subscription your administrators can open a support case directly with Atlassian support. If you are on a Free subscription you cannot open a support case, but I can flag your question here in the community to get a support case opened on your behalf, which I will do. You should hear from Atlassian…

Hello @Stephane Benhamou Welcome to the Atlassian community. If you have a person who is an Organization Admin and a Confluence Product Admin in both the source and destination Confluence instances, then that person can use the native Copy Data feature. Learn more about that here: Copy data from one instance of a cloud…

Hello @Ahmet Kalkan Welcome to the Atlassian community. Have you checked these troubleshooting tips? https://support.atlassian.com/atlassian-account/docs/password-reset-issues/ Are the users experiencing the problem receiving any other email notifications from any Atlassian Cloud products? The tags on your post say you are…

Hello @Jon F. Nebenfuhr Can you provide a screen image of what you are seeing? Like @Dave Mathijs I also continue to see the option in Kanban boards for Company Managed Team projects, or Kanban boards created from filters. If your site has been updated to the New Navigation, you may see that the name of the option changed:…

Hello @Rajesh_Kumar How do you compile the list? What is the criteria for a ticket to be included in the list? When does the due date value change? Is that only when the ticket is created? What if the due date is changed at a later date? Do you need to update the tickets that previously matched the due date and restart the…

Congratulations @John Funk !