Trudy P Claspill Community Champion

Hello @Mishika Singh Are you using Zephyr Scale or Zephyr Squad? Are you trying to limit the number of licenses you have to buy for Zephyr, or are you trying to actually limit access to the functionality? What specific functionality are you trying to limit within the scope of functionality provided by Zephyr?

Have you ever not had this problem with this project? Do you have any third party apps added to your Jira site? According to the tags on your post you are using a Paid subscription and so are entitled to support directly from Atlassian. If you don't find an explanation through the avenue of testing with another project,…

Does it happen in more than one project? Is it possible for you to create another TM project with no other customizations, add the same default text, and see if you can recreate the experience? If you don't have the same experience in another project then it may be related to some other customizations within the one…

Hello @Chris Relf Welcome to the Atlassian community. What type of project are you using? Get that information from the View All Projects page under the Projects menu. Are the parent Epic and child issues in the same project?

Hello @Jonas Didzoleit Welcome to the Atlassian community. Please start a new Question by clicking on the Ask a question option at the top of the Community screen. Tell us the details of your environment. Tell us the type of project you are using. And share with us your use case in which you choose not to use the…

Hello @Davis Mbae Welcome to the Atlassian community. Jira includes a Dashboard feature. Have you investigated that? https://confluence.atlassian.com/jirasoftwareserver/configuring-dashboards-939939002.html

Hello @Chestnut, Sharon Welcome to the Atlassian community. The "backlog bucket" has been available only in Kanban boards, not Scrum boards. And setting the backlog to correspond to specific statuses is available only for Company Managed projects, not Team Managed projects. If you don't want the time in the New Status to…

My employer would be happy to talk about your situation and discuss options, if we support your geographic region. I work for Praecipio, an Atlassian Platinum Solution Partner. You can confirm we support your area from the Atlassian Partner Directory There is a Contact Us page on our website at https://www.praecipio.com

However, you may be using functionality in your Data Center instance that is available only with the Premium plan (or Enterprise) plan, such as Advanced Roadmaps Plans. Additionally, if you want to migrate the data you have in your Data Center instance to Cloud, that is another process that you should investigate fully…

Hello @Gabriel Belleboni Your post tags indicate you are using a Free subscription. Is that accurate? When Atlassian rolls out a change to the MANY customer sites they support it is often rolled out in phases rather than deployed to all sites simultaneously. The New Navigation will be enabled at the Site level, so it will…

So far I have not been able to recreate your issue in my own Jira Free instance. I added template text that include panels as you show in your image. The info persisted when I clicked the Create button within the Create Issue dialog. Are other users experiencing the same problem? Have you tried a different browser…

I wonder if you are not using the built-in priority icon. When I go to the Priorities configuration page and right click on the icon and select Open Image in New Tab... ...the location of the image is on my Jira instance. https://myInstanceUrl/rest/api/3/universal_avatar/view/type/priority/avatar/10587?size=medium Can you…

Hello @S S As per the documentation there is not an "owner" for a Team. https://support.atlassian.com/atlassian-account/docs/start-an-atlassian-team/

Hello @Josh Noren Have you checked the email log in Project Settings > Channels > Email, to see if there is any error noted there?

Hello @Steve Sneed Welcome to the Atlassian community. Are you using the old import functionality or the new import functionality? Whey you say you are using you "name" do you mean...? * your name as it displays in the user picker field * the name (email) you use to login to Atlassian Cloud I haven't done a test yet, but…

Correct.

Does the image display in the Priorities configuration page? Does it display if you open the issue and look at the details? How did you get the URL for the image?

The user tier for app purchases must match the user tier of your data center license.

Hello @Dayna Portillo Welcome to the Atlassian community. This works in my instance: [~accountid:{{triggerIssue.assignee.accountId}}] The closest you have is this, but there is a space after the colon.

Hello @Weston Stevens Welcome to the Atlassian community. According to the documentation here: https://confluence.atlassian.com/adminjiraserver0912/using-validators-with-custom-fields-1346047713.html ...to get the Fields Required validator you must have the Jira Suite Utilities plugin installed.…

Hello @Justin Boyd Welcome to the Atlassian community. The icon is displaying fine in my system. Can you provide a screen image of what you see where you expect the icon to display? Are other users of the same Jira instance experiencing the same problem? Have you tried another browser app, clearing your cache, or a private…

Hello @David Headley Welcome to the Atlassian community. Could you provide some additional information? * What is the Type for this project? Get that information from the Type column on the View All Projects page under the Projects menu. * Exactly how have you added the template text to the field? Are you using a third…

Hello @Leo Petersen As this is a user community and not the best way to communicate directly with Atlassian, I suggest the following options: * If you use a paid subscription have your Jira Administrators submit that change request through a support case at https://support.atlassian.com/contact/#/ * Use the Provide…

On client I worked with used Managed Custom Fields for Jira, which comes up in this search of the Atlassian Marketplace. https://marketplace.atlassian.com/search?query=manage+custom+fields&product=jira&hosting=dataCenter There are a couple of others in the search results that might meet you needs also.

Hello @Pierce Gleeson A Jira Administrator can see that information by clicking on the gear icon next to their avatar and selecting Projects.

Hello @Jessica Brock Welcome to the Atlassian community. Does you filter reference only one project or multiple projects? What are the types of projects being referenced? Get that information from the Type column on the View All Projects page under the projects menu.

Hello @Jeff P Welcome to the Atlassian community. There are third party apps that would enable the users assigned to the Administrator role in the project to change the available values in their specific project. Are you open to a third party app?

Hello @Gina Vitelli Welcome to the Atlassian community. You can sign up for regularly scheduled demos on this page: https://www.atlassian.com/software/jira/demo

Hello @Leslie Barrett There is not a native field you can access to find out how many days an issue has been in a given status, nor to know what the previous status was. You could need to write an Automation Rule (or use a workflow post function) to set a date field on the day the issue transitions into that status. You…

I don't see that in any of my projects. I check all project types: Company and Team Managed Software, Service, and Business/Work Management Atlassian does occasionally roll out changes unannounced to a limited number of sites to get reactions. I suggest @Ramber Velez that you use the Feedback option under the Help button…