Trudy P Claspill Community Champion

Olá @Vinícius Pereira , Um método para resolver isso é ter um fluxo de trabalho separado para o tipo de problema Bug. O fluxo de trabalho seria idêntico ao fluxo de trabalho existente, mas não incluiria a validação na transição. 1. Crie uma cópia do fluxo de trabalho existente. 2. Na cópia remova a validação. 3. Modifique…

Your second point did solve the problem! Which is strange as the dueDate field was functioning correctly but changing the format of startDate to Start date as it appears on screen worked. Due date is a system field provided by Jira. They have additional support for it. Start date is not a system field. From Jira's…

Hello @Xavier Almonté-Lavoie Welcome to the Atlassian community. There has been no change to Automation Rule service limits. You can find the details here: https://support.atlassian.com/cloud-automation/docs/automation-service-limits/

I've tested the same code in a Team Managed project and it works. Sometimes for inexplicable reasons rules become corrupted from repeated editing. If that has become the case, please try recreating the rule entirely from scratch. The method @Sirine _ Atlassway Company stated also works. You don't actually need to use JSON.…

It doesn't matter what the name of the column is. All that matters is that issues in the right most column will be considered "complete" at the end of the sprint.

Hello @Justin For Scrum boards issues in the right-most column are considered "completed" in the sprint when it ends. It does not matter what the actual statuses are that are mapped to that column. The items in all the other columns are considered incomplete, again regardless of actual Status values. They will move to the…

Hello @Jayson2 Contreras Created variables are always stored as strings regardless of the original value types used to set the variable. Each time you want to use the variable with a date/time related function you must first convert the string to a date. Bill Sheboy has previously indicated that the to date function could…

I am at a loss to explain this. I have flagged you post to have the Atlassian team investigate. You should here something from them within 2 business days. In that Epic you just created, can you click the Refresh button within the Automation panel on the right, and see if that reveals that any Automation rules have been…

You are very welcome. I'm glad you were able to identify the root cause!

If you use the Create epic option in the Epic panel in the Backlog and complete the process of creating a new Epic, does not display in the panel and stay there? Do you have any statuses in the Unmapped Statuses area in your Board's Column configuration? Do non-Epic issues in the To Do and In Progress statuses appear in…

Hello @Jade Tran Welcome to the Atlassian community. If you can't find the rule, how have determined that it is a rule causing the change? As @Joseph Chung Yin , the same change could be caused by a post function in the workflow. There could also be a Webhook defined that is listening for the transition and executes a web…

No, the type of field is not the problem. I tested what I provided to you with a Select List (single choice) field. I notice that the code you have shown says Client Name for the field while the error message says Organization Name. I suggest that you delete the Edit action entirely, add a new Edit action, add the…

Hi Ashley, I can see a few potential problems with your automation rule as you've shown it. 1. In the smart values that you are using to set the fields you are attempting to reference the very same fields but you are not explicitly telling the rule which issue's fields you are trying to reference. Each of those smart…

Olá @Venturini , Bem-vindo à comunidade Atlassian. A Atlassian não descontinuou a funcionalidade da placa. Ser administrador do produto Jira não lhe dá acesso inerente ao conteúdo de todos os projetos. Mas você tem a capacidade de conceder acesso para visualizar o conteúdo de qualquer projeto. Pode haver um novo projeto em…

Hello @Ivan Garcia Yes, that is possible used Advance Editing with JSON. In the Edit action you would expand the More Options section and use the code shown below: { "fields": { "Organization Name": { "value": "{{issue.Summary}}" } } } Here is a link to more detailed information about Advanced Editing with JSON.…

Hello @Ashley Griffin Welcome to the Atlassian community. I wrote an article on the topic of updating dependent task dates. Let me know if you find it helpful. Updating dependent task's dates when predecessor task date changes 

Hello @Power, Grant Welcome to the Atlassian community. Do you mean you want to limit the types of links that can be selected (i.e. relates to, duplicates) that can selected when creating a link between one issue and another? If so, the answer is no, that cannot be done currently in the Jira Cloud environment with native…

What are the current Status values assigned to the Epics? Are they part of the "Done" Status Category (those that appear as green lozenges)? The Epics panel will display only "not done" Epics, base on the Epic's current Status Category, which is derived from its current Status. Issues in a status color-coded green are in a…

Hello @Arel Gordon Welcome to the Atlassian Community. Do you have an Automation Rule in place that would create the subtasks automatically if an issue of that same type was created manually rather than by cloning? You should be able to expand the Automation panel on the right (below the Details and More Fields panels),…

Hello @Jorge Ugalde Welcome to the Atlassian community. If you are using only the native Jira functionality there is not a method to do that in the UI. You may be able to get the information through multiple API calls to - get all the issues in a specified sprint - pull the history for each issue - parse through the…

Do I understand that at this point you are using different emails accounts yourself to simulate actions of a customer and an agent? Can you share more details about how you have configured customer access? Can new issues be created via email? Is the "customer" replying to a customer-type notification from Jira?

Hello @Csipler Tamás Thank you for the images. Based on the images it appears that you are using the AURA Content Formatting Macros app. Does the same macro (Aura - Tab Group) work on other pages in your Confluence instance? Have you tried contacting the vendor of that app? Information for contacting their support team can…

Hi Bethany, The type of automation rule you would need would be something like this: WHEN: issue transitioned To status: Done (or whatever values you use for "done") THEN: Clone Issue Within the "Clone Issue" action you have the ability to set/change values in the issue being created. Without knowing the details of "lined…

Hello @ANDREI TARCA -TIMISOARA- Welcome to the Atlassian community. How did you get the current project created? Did you do that yourself, or get help from a Jira Administrator? If you got help from a Jira Administrator, ask them for help again. You may have access to create a Team Managed project for yourself. If you do,…

Hello @Csipler Tamás Welcome to the Atlassian community. We are a community of users of the Atlassian products. We don't have access to your instance, and so cannot see the problem you are experiencing. Can you describe the problem to us and provide screen images? We can then hopefully provide suggestions to you to help…

Hello @Esther Dacosta Welcome to the Atlassian community. If you are referring to the Teams created through the Teams menu option, those can be created by any user. It is not currently possible to limit this. There have been change requests opened on that topic, but the response has been that the change is not on the…

Привіт @Вікторія Краснова , Ласкаво просимо до спільноти Atlassian. Те, що ви хочете зробити, неможливо. План підписки поширюється на весь продукт, а не на окремих користувачів продукту. Не можна, щоб деякі користувачі продукту використовували функції, доступні в плані Premium, а інші використовували функції лише в плані…

Hello @Bethany Carter Welcome to the Atlassian community. The tags on you post indicate you are using a Free subscription. Is that accurate? Natively Jira doesn't have a feature that is exclusively for creating/managing recurring tasks. But it has Automation Rules which would support the automated creation of a new task…

Hello @SIVARAMAPANDIAN Welcome to the Atlassian community. To find pricing information based on adding more users beyond the initial 10 users that you want to set up, refer to this page: https://www.atlassian.com/software/jira/pricing The pricing will depend on the total number of users, the billing cycle, and the plan you…

Hello @Jeel Welcome to the Atlassian community. The native Epic Name field is in the process of being deprecated. You will no longer see it in Epic type issues. Jira no longer requires that it be filled in for Epic type issues. You should be able to create your Epics without referencing that field. If you are having a…