Trudy P Claspill Community Champion

Hello @NikitaPlatov Welcome to the Atlassian community. I have flagged your post to raise it to the Atlassian Team. They should respond within 2 business days.

For a user to have the permissions of a Service Desk Agent in a Service Management project the must * have a Jira Service Management Agent license and * be assigned to the Service Desk Team role in the specific Service Management project.

Hello @Frevon Investors You should start a new post for your question by clicking on the Ask a question button at the top of the Community page. Also review the Community Guidelines concerning Necroposting. https://community.atlassian.com/t5/custom/page/page-id/rules-of-engagement

Hello @shantanu behera You can create a rule triggered on a Schedule that runs a JQL statement to retrieve all issues that are in the In Progress status and Assigned. The rule can look at the last comment on the issue, check the comment date and author, and if it doesn't match the current date and current Assignee, the…

The feature you found is a manifestation of the feature that allows users to set the status of an issue during issue creation, to any status in the workflow that has an incoming global transition. https://jira.atlassian.com/browse/JRACLOUD-69559 You can disable this feature for the entire Jira instance by editing the…

Hello @Ruth Jiménez Welcome to the Atlassian community. What is the filter for the board where the label does get applied? What is the filter for a board where the label does not get applied?

Excellent! I got them by single-clicking.

To restrict viewing of tickets in an individual project you will have to set up an Issue Security Scheme for the project with Issue Security Levels. https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html You'll need to have User Groups or Project Roles defined that include all your…

Hello @Jared Grywacheski Doing a little research in the forum I found two references that might be helpful to you. 1. Copy a Form to the same project and for different projects using Automation and API 2. Attaching the complete form as a PDF, and copying the PDF to the new issue.

Are you using the native Jira work logging functions or are you using a third party app for work logging, like Tempo?

Your interface looks a bit different than mine. Do you have the option to select Work Logs rather than Historial?

Hello @Trevor Clark Welcome to the Atlassian community. Are you able to navigate to https://admin.atlassian.com? If so, select your Organization, and select your Product. Then select Product Access. Under the Administration Access tab for the product check for a group named site-admins. View the details of that group.…

Hello @Lucía Herrero Your post tags indicate you are using a Free subscription. Is that accurate? Has your subscription always been free? Can you provide a screen image of what you see when you are trying to delete a worklog entry?

In that case it would appear that the structure() function is not supported.

Hello @CECILIA ZHENG In your post you said "Jira Server", but your post tags indicate you are using Jira Cloud. Are you using Jira Cloud or Jira Server? If you are using Jira Cloud, what type of projects contain the issues? There would be two steps you would need to take: 1. Granting them access to the specified project…

Looking more deeply at the documentation for Structure(DC) I see that it states that Structured JQL (or S-JQL) can be used in the structure() function in JQL filters. https://help.tempo.io/structure-dc/latest/structured-jql However in the Feature Parity document comparing Structure(DC) to Structure(Cloud) S-JQL is not…

You're welcome, @Joe Tobey Did using advanced editing with JSON solve your issue?

Thank you for that information. That documentation is for Structure on Jira Data Center, as indicated by the "DC" suffix. Your post tags indicate you are using a Premium subscription of Jira Cloud. Are you using Jira DC or Jira Cloud? If you are not sure, click on the Help icon near your avatar in the upper right corner of…

Hello @Kate W_ Can you provide a link to the reference material that indicated to you that there should be a "structure()" function available in JQL?

Thank you @Bill Sheboy ! I fixed it.

Hello @Vijay Kumar There appears to be a miscommunication between us in Paragraph 2 where I said "Instead each team should be creating its own Sprints in its own board. " And your response was: "We never got into this situation of adding stories to other team's board, " I was not talking about adding one team's issues to…

It is possible that there is more than one custom field named "Category" across your instance and the Automation rule is unclear which one you are trying to reference. Follow the guidance on this page to get the field ID associated with the Category field in the issues you are targeting.…

Olá @Adam Douglas da Silva , Bem-vindo à comunidade Atlassian. Não há nenhuma imagem incluída em sua postagem. Que tipo de projeto você está usando? Obtenha essas informações na coluna Tipo na página Exibir todos os projetos no menu Projetos. Parece que a transição do seu fluxo de trabalho para o Setor de Análise de…

Hello @Joe Tobey Please provide a screen image showing your entire rule and the details of the step where you are trying to populate the field. Is the field included in the issue's Field Layout? Can you set it if you execute the same action manually?

I am having the same experience in my Free subscription. I did not find anything related to this in Atlassian's public backlog. https://jira.atlassian.com/secure/MyJiraHome.jspa I recommend that you report the problem directly to Atlassian in a support ticket. https://support.atlassian.com/contact/#/ You will need to be a…

Hello @Anja Konhauser Welcome to the Atlassian community. Have you tried the same in another browser application, in a private browser window, or after clearing your browser cache? Do other users experience the same problem in the same project?

Hola @Alexis Galicia Treviño , ¿Qué tipo de proyecto estás usando? Obtenga la información del tipo de proyecto en la columna Tipo en la página Ver todos los proyectos en el menú Proyectos. ¿Puede proporcionarnos una imagen de pantalla que muestre dónde cree que debería poder agregar días laborables? --- Hello, What type of…

Hola @Alexis Galicia Treviño , Puede establecer el número total de días laborables por semana y horas por día globalmente en la configuración de Seguimiento del tiempo en Configuración > Problemas. Puede establecer días específicos de la semana como días laborables y especificar fechas individuales como días no laborables…

Hello @Vijay Kumar There is nothing inherently wrong with having multiple teams working on issues in one project. The best setup for your organization would be based on multiple factors such as: * What types of cross-team reporting do you need to do? * Are there any concerns with limiting team members to seeing only the…

Hello @Grace Dowling You would use issue search to export search results as CSV. Note that the issue search is limited to returning 1000 issues, so you may have to execute multiple searches to get all the issues exported. A CSV import is limited to importing data contained in issues. You can't use the CSV import to import…