Trudy P Claspill Community Champion

Hallo @Reiner Hecht , Willkommen in der Atlassian-Community. Um Ihr Produktabonnement zu kündigen, gehen Sie zu https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ --- Hello, Welcome to the Atlassian community. To cancel your product subscription refer to…

Hello @Michael McCormick Welcome to the Atlassian community. The Business/Work Management projects where the Category field is used do not provide a way to manage a list of Category values. To create new Categories you have to type the name into the Category field in an existing issue (in List view) and then click the name…

Hello @kobi shaked There are no images included with your post. This question appears to be related to your previous question: https://community.atlassian.com/forums/Jira-Service-Management/Add-filter-based-on-organization-field-in-a-JSM-project/qaq-p/2923068 There is not a native, pre-built solution that creates a board…

Hello @Abdelrahman Khalil Welcome to the Atlassian community. This is a publicly accessible forum, and it is unwise to post your email address because of that. I removed your email address from your post. Are you trying to access Atlassian Cloud products, or are you trying to access an Atlassian Data Center product? If you…

Hello @Trina Silverglate Welcome to the Atlassian community. You can use this JQL to find all issues changed to Unassigned by a specific user (i.e. you) since the start of the day and that are still Unassigned assignee changed after startofday() BY "your hexadecimal user ID" and assignee is empty…

Hello @André Siopa Welcome to the Atlassian community. Adding to what @Bill Sheboy said... Can you navigate to the View All Projects page under the Projects menu and find your project listed there? When you do, what does it say in the Type column for your project. If you are working with a Team Managed Business project…

Hello @Matthew Barber Glad to help! Which of the options I described above was the solution to your problem? If your issue has been solved with the help of my response, please consider clicking on the Accept Answer button above my response to mark your Question as Solved.

Hello Kris, Thank you for that additional information. Custom Filters cannot be used to change the ordering of the issues. Custom filters are used only to reduce the issues that are displayed to the subset of total issues available for display in the board. The underlying board Filter dictates the sort order of the issues.…

Hello @Kajol Kataria There are a couple of ways to determine if you are using a Data Center instance or a Cloud instance. 1. If you click the Help button near your Avatar and then select About, Jira application information will display. For Data Center you will get an actual version number, like 9.12.4. Jira Cloud does not…

Hello @Jeff List Welcome to the Atlassian community. Adding to what @Walter Buggenhout , I work for a US-based Atlassian Platinum Solution Partner - Praecipio. If you reach out to us through our website Contact Page our team can discuss with you the services we can provide to help you with your JSM implementation.

Hello @MJJALP When asking for help with an automation rule, it will enable us to better help you if you provide screen images showing your complete automation rule. Without that my suggestion is that you need to use an IF/ELSE construct to check the value of the dropdown. If field value = X then send email to A Else if…

Hello @Axel Forsman Welcome to the Atlassian community. You can confirm the project Type by finding the project in the View All Projects page under the Projects menu. The project Type will be specified in the Type column. The roles that you say you are seeing are available only in Jira Service Management projects. If you…

Hello @Matthew Barber What type of project does this concern? Get the project Type information from the View All Projects page under the Projects menu. Which of the fields in the image is the problem? When you say the field is not shown, are you looking at the Create Issue dialog, or are you looking at issues that have…

Hello @Radl Glück 1. When you use a Scheduled trigger to get a list of issues using JQL, the remaining steps in the rule will be applied to each issue found by that JQL. 2. If you want to copy data from the issue found in the trigger's JQL to the issues you are creating, I recommend you use {{triggerIssue}} instead of…

Hello @jeroen_wilmes Yes, that may be possible with the CHANGED operator, using the DURING predicate. https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CHANGED status CHANGED DURING("2025/03/03","2025/03/10") and status in ( ) Or it might be possible with the WAS operator.…

Hello @Kris What type of project are you using? Get the project information from the Type column on the View All Projects page under the Projects menu. Are you changing the Filter that the board uses to select issues, or are you creating a Quick/Custom Filter for the board? What is the evidence that the filter is not…

Do you want to create one rule to clone all three issues, or three separate rules to clone one issue each? Are the issues you want to clone likely to change frequently, or will they remain static? How many subtasks will there be for each issue? If they are likely to remain static, or change rarely, and there are not too…

I have flagged your post to raise it to the attention of Atlassian Team members. They should respond within 2 business days.

If my responses have helped you solve your problem, please consider clicking on the Accept Answer button above my responses to mark your Question as Solved.

That is not the same field as the native Team field of type Team Picker. Jira does not prevent administrators from creating multiple custom fields with the same name. What you are seeing there is another field named Team.

This does not appear to match the requirement. As I understand the requirement, issue A has issues B, C, and D linked to it. When issues B, C, and D transition to Done then A needs to be transitioned to Done. The rule you have designed will transition B, C, And D to Done, not A.

Hello @Anh Tài Welcome to the Atlassian community. Have you tried to construct any of these rules? I would encourage you to try that There is documentation for Automation Rules. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ There is free, on-demand training available for Automation Rules on the…

Hello @Ayyappan Welcome to the Atlassian community. The message gives you referenc s to material about maintenance windows. What is your question?

Hello @Mark Sykes Welcome to the Atlassian community. What is your subscription; Free, Standard, Premium, or Enterprise? What priority did you set on your support case? I have flagged your post to raise it to the attention of Atlassian Team members, but the SLA for this is 2 business days.

Hello @Viktor Leyman Welcome to the Atlassian community. You did not specify if this question concerns Atlassian Cloud products or self-hosted Data Center products. I can tell you it is not possible with the Atlassian Cloud products.

Thank you for answering my remaining questions. The Goals functionality has not yet been made Generally Available. It is still part of an Early Access Program. Have you signed up for the Early Access Program? Refer to https://support.atlassian.com/platform-experiences/docs/what-is-a-goal/

Hello @Kris Welcome to the Atlassian community. Those don't work because createdDate and updatedDate are not valid fields. The field names are created and updated. However if you change the board filter to order by anything other than Rank then you will not be able to drag-and-drop the issues to reorder them.

Hello @Hitesh No, subtasks cannot be added to a Sprint independently from their parent issue. With the scrum methodology the idea is that a task/story is scoped such that it can be completed within a single sprint. And subtasks describe the work required to complete that parent issue. If the task is too large to be…

Hello @Astronaut Thank you for answering my question #3. Can you provide answers for my questions 1, 2, and 4?

Hello @Ayah Yousef Did you previously use Zephyr Scale as a free trial? After expiration of the free trial Zephyr Scale requires you to pay for a license to continue using the product Zephyr Scale. If you click the Manage License button you should be guided through the process of purchasing a license for the app.