Trudy P Claspill Community Champion

Hello @Andrea Billings What type of project does this concern? Get the project Type information from the View All Projects page under the Projects menu. Are you looking at the Issues tab or the List tab for the project?

Hello @Nicole Warfield Welcome to the Atlassian community. Here are some trouble shooting tips: Email address verification issues If that does not resolve the issue then it is possible your email was added to a suppression list on the Atlassian side. Ask your company's Atlassian administrators to raise a support case with…

Hello @Michael Ruhdorfer Welcome to the Atlassian community. What page/process are you using to create users for Jira itself? Your customers (user of the help center) will need to have Atlassian Cloud accounts created just like your Jira users do. The difference will be in the Product Role that you end up assigning to the…

Hello @Jose Octavio Saenz Pilloni To assess the "workload" assigned to a person you are going to have to quantify the person's capacity for work and quantify the work required for each task. If the person has the potential to be assigned to work in multiple Jira projects that can complicate those quantifications since…

On the topic of the underlying problem you are trying to address: The developers are using tasks and subtasks for a larger story. Only the larger story will need to be tested so they don't want the QA to see their tasks and subtasks. Testing for them will be done inherently with the larger story. So they want to end their…

I recommend using the REST API endpoint to retrieve data for one project... https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-get ...or a paginated list projects…

Hello @Tony Chung Can you provide a screen image that shows your entire rule? It is possible that you are encountering a Race condition. What actually happens in Jira when you choose the Placeholder status is that the issue is created in the Submitted status and then automatically changed to the Placeholder status. You can…

I'd like for it to reference the issues in the original project. If your new board references the issues in the original project, any changes you make to the data in those issues in the new board will be reflected in the original project/board. If you want to test changes without affecting the original project and issues,…

I will reply in the original post, copying your reply from here for reference. Usually when you get the "token expired" message refreshing the browser tab will update your token.

Hello @Duane Cronkite I am not an expert at scripting (for Scriptrunner), but I wanted to point out resources provided by Adaptavist in case you missed them. Rewriting Scripts for Cloud Hints and Tips Example Scripted Fields Help from the community it free, of course, but if you have a lot of scripts that need rewriting…

Hello @David Prince Welcome to the Atlassian community. I don't know if there is an app for that, but you could implement a solution leveraging custom fields, automation rules, and workflow customization. If you want to be able to track adherence to the milestones you would need 6 custom fields; one for each target date…

Hello @Rebecca Lewis Welcome to the Atlassian community. I do not recall there being an option to create a new Component directly from the Component field in an issue.

Hello @Andreas Kemper As per the documentation here: https://support.atlassian.com/organization-administration/docs/viewing-and-filtering-installed-apps/ ...getting the name of the specific user/admin that installed an app does not appear to be possible. I encourage you to provide feedback to Atlassian directly about that…

Hello @Nicki Jackson That is not possible at this time. There is an open change request to which you can add your vote. https://jira.atlassian.com/browse/JRACLOUD-75440 The change request also suggests using a multiple line Text field as a work around.

Hello @Marcel van Gemert Welcome to the Atlassian community. Is the scheduled job that does the calculation an Automation Rule? If so, please share screen images showing the entire rule and details of steps where you do the calculation and set the field in the Epic.

Hello @Katya Go Welcome to the Atlassian community. It looks like you may have a Quick Filter active on your board based on this: /secure/RapidBoard.jspa?rapidView=2848&projectKey=PRT&view=detail&selectedIssue=PRT-16605&quickFilter=14464 Have you tried disabling the Quick Filter and then moving the issue?

Hello @Jose Octavio Saenz Pilloni Welcome to the Atlassian community. How would you calculate workload for your team members? What type of report do you want to get? A report for the current week or day? Information for multiple weeks/days in the past and/or the future?

Hello @Clare Hayward Welcome to the Atlassian community. Are you referring to the app Financial Manager - Jira Project Cost Tracking | Tempo ?

Hello @Sara Mendes Have you tried to create this Automation Rule? If so, please show us what you have so far. Do you have any experience with creating Automation Rules? If you have little or no experience with this feature I encourage you to take advantage of the free, on-demand training available from Atlassian…

Hello @Tyler Myalls What information in the form is relevant to setting the priority? Is that information being copied from the form into fields in the Request Type?

Hello @judy.bergstresser.ext Welcome to the Atlassian community. If you have permissions to delete your comments, or the permission to delete others' comments, you will see the Delete option below each comment.

My favorite teachers were math/computer science teachers in high school - Mr. Wilcox and Mr. Riesner. They both loved being teachers and loved their subjects. Their enthusiasm for their subjects made their classes interesting and fun

@Didier Ernotte The original poster flagged their post as being for Jira Server/DC, not Cloud, so your situation and their situation are different.

Since you are running a supported version, I would recommend that you open a support case directly with Atlassian about this. https://support.atlassian.com/contact/#/

Hello @Angie Affolter No, that is not currently possible. However, in the Jira Cloud product there is a second project architecture you may find helpful. The project architecture from Data Center is referred to as Company Managed projects in Jira Cloud. The configuration for these projects continues to be managed through…

Hello @Fraser Shepherd Welcome to the Atlassian community. You said this is on an "older" Data Center instance. What is the Confluence version on that instance? Is it 6.15.1 or newer? CCMA requires that you be using Confluence 6.15.1 or newer.

Business projects were originally designed for a different audience than Software projects. The functionality included was geared towards the anticipated needs and technical acumen of the intended audience. The two types of projects are starting to share more features as the product evolves, but filtering is still…

Hello @Lars Löhner Welcome to the Atlassian community. The group you have specified includes "ServicePortal" in the name. What type of access do you want to give these users and to what type of project? Are you trying to grant customer access to a Jira Service Management project? Or are you trying to grant Agent access to…

Hello @Adam Bang How many Labels values are shown? And how many Labels values do you have? The list will include only the values that are actually used within the issues in the board's scope. If a specific Label value is not used in any issue currently in the backlog, then that value will not be in the list. If there are…

Adding to this... @Axel Forsman What about the business project board configuration do you want to change? There may be another method for getting to what you want.