Trudy P Claspill Community Champion

Unfortunately I don't have any direct experience with that app. Have you reviewed the vendor-provided documentation for the app to see if what you want is part of the provided functionality? Have you contact the vendor's support team to ask that question? If there is not functionality built into the app for what you want,…

Hello @Suporte JRetail Adding to this, in agreement with Valerie, in addition to being added to the Service Desk Team project role, users must be granted the User (agent) product role for the Jira Service Management product in order to be able to access JSM specific functionality like the Queues and associated Kanban…

Hello @GlotzTube I recommend that you talk to Atlassian's billing team to get a better understanding of your options. You can contact them through their web page at https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Jose Octavio Saenz Pilloni Did any of our responses lead you to a solution for your requirement? If so, please consider clicking the Accept Answer button above the relevant response threads. That will mark your Question as Solved which helps others searching the community find posts with validated solutions.

Hello @Axel Forsman Did our responses adequately address your questions? If so, please consider clicking the Accept Answer button to mark your Question as Solved.

Hello @Lars Löhner Did my or Vignesh's response help you solve for your requirement? If so, please click the Accept Answer button above the relevant response. If you still need help with this, please let us know.

Hello @Katya Go Circling back to this, I have run out of debugging suggestions and ideas about potential root cause. I recommend that you ask your Jira Admins to open a support case with Atlassian Support directly about this via: https://support.atlassian.com/contact/#/ If they provide a solution, or if you already found…

Hello @Harold Pinther Did you find a solution for your problem, or do you still need assistance?

Hello @Hira Waheed Did my response or Pasam's adequately address your question? If so, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @光野　かおる Did the response I provided help you find a solution to your issue? If so, please consider clicking on the Accept Answer button to mark your Question as Solved. If you still have questions on this topic, please let us know.

Hello @Mark Vreeke Did my or John's response help you solve your requirement? If so, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Michael Eaves Did you opt to use Automation Rules to solve your issue? If so, please consider clicking the Accept Answer button to mark your post as Solved. If you have additional questions, let us know.

Thank you for that screen image. That is helpful to this conversation. Based on that image you are using Jira Cloud, which contradicts your first statement in your post. The link I provided was relevant only to Jira Data Center. Jira Cloud does not support setting default text for the Description field directly for Company…

Hello @Matt S_ You could do this by concatenating values. {{now.format("MMMM")}}-{{now.plusMonths(2).format("MMMM")}}/{{now.format("yyyy")}}

Hello @Erin Lee Did my responses help you solve your issue? If so, please click the Accept Answer button above my responses. If you have additional questions, let me know.

Hello @Kimberly Another option is to disable the notification sent based on the Notifications Configuration for the project, and send a custom notification using an Automation Rule. If my previous answer or this additional information helps you resolve your issue, please consider clicking the Accept Answer button to mark…

Hello @Chuck Oleary Were you able to get what you needed using one of the responses we provided? If so, please consider clicking on the Accept Answer button above the response thread that helped you, which will mark your Question as Solved. If you have additional questions on this topic, let us know.

Hello @Troy Cross Did you find the answer to your question? If you still have questions on this topic, please let us know.

Hello @Jing Gu I'm following up on this post of your to find out if Atlassian was able to find the root cause and resolution for your issue? Is they were, could you share that information with us? It may be beneficial to other people who have a similar problem and search this community.

Hello @Numaan Chowdhury Did my or Valerie's response help you address your need? If so, please consider clicking on the Accept Answer button above the relevant response thread. That will mark your Question as Solved and help others searching for similar answers find the posts with validated answers.

Hello @Lauren Gold Since you found a solution to your issue, please consider clicking on the Accept Answer button to mark your Question as Solved. Since you found a solution separate from my responses, you might want to add your own Answer thread to your post and then accept your own answer.

Hello @DANIEL Martin Did my response address your question? If so, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Venkatasrinivasarao Nseit Did my response help you solve your issue? If so, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Marlita Johnson Welcome to the Atlassian community. When you say you don't use Jira Cloud, do you mean that you use Jira Data Center? If so, you can add a default value for the Description field per this article:…

This is a great way to celebrate contributions to the Community. Thank you @PJ Zaiac And "great job!" to all the people celebrated in this post! You all are rock stars!

Hello @Cox, Paul Were you able to resolve your issue with the information I provided? If so, please consider clicking on the Accept Answer button to mark your Question as Solved. If you still have questions on this topic, please let us know.

Hello @Federico Roma Did you find the root cause for your problem? If so, can you share that information with us, as it might help somebody else who encounters a similar problem.

Hello @Ujjwal Jayswal Were you able to meet your needs with the information we provided in our responses? If so, please consider clicking on the Accept Answer button above the useful responses, which will mark your Question as Solved.

Hello @Shauli Zamir Did one of the responses from me or the others help you meet your requirement? If so, please consider clicking on the Accept Answer button above the relevant response. That will mark your Question as Solved.

Hello @Cory Valentine Did my responses help solve your issue? If so, please consider clicking on the Accept Response button to mark your Question as Solved. Or are you still experiencing the problem? Or did you find another solution? If you found another solution, please share that information with us.