Trudy P Claspill Community Champion

Hello @Francis Ryan Welcome to the Atlassian community. As per the message, either the specific issue you are trying to access does not exist in the Jira instance you are accessing, or you don't have permission to access it. Did you create the issue in the project? Have you reviewed the permissions for that product to…

Another point to consider. Would there ever be a case where you use an Automation rule to change the status of one issue, and need that to change the status of the other issue? If so, one or both rules might need to have this option enabled in the Rule Details. That could lead to an infinite loop in automation rules; i.e.…

You're welcome. If my answer adequately addressed your question, please consider clicking on the Accept Answer button to mark your Question as Solved. If you are still needing the information and are willing to consider a third party app, you could use something like ScriptRunner Enhanced Search. With that you could create…

I love to see the amazing artwork of tattoos on other people, but I would not get one myself due to needle-phobia. I work in the tech world, but that disconnects me from my body because all the work is being done by my brain, eyes, and fingertips. As a hobby and a passion, I take and teach ballet classes. They are mentally…

Hello @Mary If you click on any of the Status shown in that donut chart it will take you to a list of issues. If you examine the URL I think you will see that a timeframe filter is being applied. In my system I see this at the end of the URL +AND+statusCategoryChangedDate+>%3D+-2w Converting that to plain JQL =…

Hello Timur, Jira doesn't provide a gadget for this type of report on a dashboard natively. The only available solution at this time is to use third party apps. I don't see an open change request about it in the public Atlassian backlog either. https://jira.atlassian.com/secure/Dashboard.jspa

Hello @Yifan Welcome to the Atlassian community. Can you tell us more about your use case for using due date and due time for ranking issues? Do you really have an expectation that the work items will be completed not just by the specified date but also by the specified time? Do you need to specify both the hour and…

Hello @Joseph Dakota Johnson Welcome to the Atlassian community. How long has it been since anybody logged into your Jira product? If it has been more than 120 days, and your Jira product subscription is truly the Free one, then you product would've been deactivated due to inactivity. Warning emails would've been sent to…

This is a known bug in Team Managed projects, documented here: This is a known bug documented here: https://jira.atlassian.com/browse/JRACLOUD-90508

Hello @Michel Ribeiro Araujo Are you working with a Team Managed project or a Company Managed project? Get that information from the View All Projects page under the Projects menu. Find your project in the list. What does it say in the Type column? Experimenting in my own instance I found that a query like your second one:…

Hello @Sarah Isaacs I have a few questions. 1. The rule is triggered by a transition to Done. Then it checks the Summary of the trigger issue. Then it branches to the trigger issue's Parent. What type of issue will match the trigger and Summary condition; a subtask, a standard (level 0) issue, or an Epic? In the Parent…

Hello @JDM Welcome to the Atlassian community. 1. The sprint report is completely out. in one case (see attached) the report shows only 8 tickets in the sprint, 7 of them added after the sprint start. However, when searching for the sprint in Issue Navigator, e.g. `sprint = xxx` all issues are represented. For this…

Hello @Roberto Tena Welcome to the Atlassian community. You need to add the Log Work field to the Transition screen to have it display the fields for logging time against the issue.

Hello @Dan Taylor Are you working with a Company Managed Business project or a Team Managed Business project? Get that information from the View All Projects page under the Projects menu. Find your project in the list and look at what it says in the Type column. The board can be set to Group the issues by different types…

@Mike Bell The "Share settings" does not directly make the project a Business project. That option allows you to create a new Company Managed project that uses the same configuration schemes (issue types, screens, fields, workflows, etc.)as the project you specify. But the type of project created is based on the template…

Hello @糸井　彩佳 Welcome to the Atlassian community. For JSM there are different types of users at the Product level Users (agents) Users (customers) Agents are your team members who would work on the items in your JSM project. They would be assigned to the items, update data in the items , add comments, and change the Status…

Adding to this... 1. Sprints are not limited to containing issues from the board in which the sprint was created. Any issue can be added to any sprint, if you have sufficient permissions. 2. An issue will retain the history of sprints it was in that were completed with the issue still in the sprint, regardless of whether…

Does one type's edit screen include the Issue Type field and the other not?

Hello @derren47 I have not used custom scripts for this purpose. I'm replying to alert you to another native solution that has recently been announced, in case you missed it. Without knowing the specifics of your scenario I don't know if it would be less intensive than your current methods. Save time by scheduling work in…

@Darrel Jackson Do they also use the same field configuration and screens? 

Automation Rules can do lots of things, but you cannot execute an Automation Rule as part of a filter. Automation Rules are activated by events like Issue Created, Sprint Started, Field Value Changed. They can also be triggered manually and on a schedule. But the purpose is to take action asynchronously without interacting…

Hello @Matthew Haas What do you want to do with the results once you have them? It appears that Jira cannot execute searches for text where the term you provide is part of a word. https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-using-the-text-field/#Word-stemming However, in an Automation Rule you…

Hello @Jared Grywacheski Did the information provided by us help you resolve your issue? If so, please consider clicking on the Accept Answer button to mark your Question as Solved. If you have addition questions on this topic, let us know.

Hello @Shettsline, Marisa M Were you able to solve your issue with the information I provided? If so, please consider clicking on the Accept Answer button to mark your Question as Solved. If you still have questions on this topic, please let us know.

@Marlita Johnson If you are able to meet your need using the information provided in one of the responses, please consider clicking the Accept Answer button above that response to mark your Question as Solved. Doing so helps others searching the community find posts with validated answers.

Hello Sabastien, Thank you for that explanation. Unfortunately there is no comparable functionality in Jira.

Hello @kim de Voigt Did the information I provided help you meet your requirement? If so, please consider clicking on the Accept Answer button to mark your Question as Solved. If you have more questions on this topic, please let us know.

Hello @rselvanathan Are you still having difficulty with your rule? Do you still need assistance? If so, please provide the information I requested in my previous response.

Hello @Mary So far I have not been able to figure out a root cause for your issue. Are you still experiencing it?

Hello @Mich Blas Did the information I provided help you meet your requirement? If so, please consider clicking on the Accept Answer button to mark your Question as Solved. If you have more questions about this topic, let us know.