Trudy P Claspill Community Champion

Hello @Sean Hannan That feature is not currently available. There is a change request for it that you can vote on: https://jira.atlassian.com/browse/JRACLOUD-91321

Hello @TB Engineer Welcome to the Atlassian community. Each Status is a member of a Status Category. In step 5 you are selecting the Status Category in which you want to create a new status. Jira supports only three pre-defined Status Categories. Those Status Categories are: To Do In Progress Done The Status Category to…

Hello @GSD Team Welcome to the Atlassian community. There is no limit to the number of Child issues you can create under another issue. However, there is a limit to how many Child issues will display when you are viewing the parent. And a large number of child issues can cause the display of the parent issue to be slow.…

¿Creaste la suscripción al producto ayer? De ser así, el ciclo de facturación predeterminado sería mensual y tu próxima fecha de facturación sería el 4 de junio. En ese caso, el 4 de junio se procesará tu solicitud de cancelación de la suscripción al producto. El producto permanecerá disponible para tu uso hasta esa fecha.…

Hello @Richard Swanson Team Managed projects don't currently support adding extra fields to the card display. There is a change request for that here: https://jira.atlassian.com/browse/JRACLOUD-85694 You said "if none of your tasks have a label then it does not show up as an option". Where are you expecting to see this…

¿Cuándo canceló las suscripciones? Al navegar a la página de Facturación, ¿aparece algún producto en la lista? Si aún hay productos en la lista, es posible que se encuentre en el período entre el momento en que indicó que deseaba cancelar su suscripción y la fecha en que la cancelación se haga efectiva. La cancelación no…

Hello @Grayden Donald You mention in your response to @Aaron Pavez _ServiceRocket_ that you get an error trying to install CCMA. Let us first clarify one point. There is a migration assistant app for Jira and a separate migration assistant app for Confluence. Their acronyms are JCMA and CCMA respectively. Next, can you…

Hola @Johony Torres , Bienvenido a la comunidad Atlassian. Para interactuar directamente con un agente de soporte de Atlassian, cree un caso de soporte en: https://support.atlassian.com/contact/#/ Si tiene preguntas relacionadas con facturación, suscripciones y licencias, puede comunicarse con el equipo de soporte…

Hello @Richard Swanson Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. In a Team Managed Software project the labels should display automatically. In a Company Managed Software project you must go to the…

Hello @gordon.varney Currently Jira Cloud Plans support just one dependency type; A must finish before B can start. https://support.atlassian.com/jira-software-cloud/docs/what-are-dependencies-in-advanced-roadmaps/ For more complex dependency options you would need to consider a third party app that can integrate with…

This appears to be related to your earlier post here, where I offered a suggestion: https://community.atlassian.com/forums/Jira-questions/Trying-to-use-Adv-Roadmaps-to-build-a-template-for-several-tasks/qaq-p/3011149#M1123132

Hello @Kaitlin Madsen Do I understand correctly that when you added ...that did block users not in the "administrator" group from editing the issue fields? But the were still able to edit just the Assignee? When you then attempted to deny the ability to edit the Assignee, exactly what property and value did you add? Did…

Hola @Alexander Jiménez Bienvenido a la comunidad Atlassian. ¿Paga su suscripción mensual o anual? En la facturación mensual, se le facturará solo por la cantidad de usuarios con licencias otorgadas en la fecha de facturación. No se establece un número máximo de agentes a nivel de plan. Usted administra la cantidad de…

Hello @Алексей Юманов Welcome to the Atlassian community. While your initial subscription may have been a free trial of the Premium plan, when the trial expired you would've been automatically shifted to the paid version of the Premium plan. This documentation provides the details concerning how to downgrade a…

Hello @gordon.varney Can you elaborate more on what you mean by "doing this up in Advanced roadmaps"? It is true that there is not an Automation Rules feature embedded within Plans, but changes made to Plan-referenced issues by Automation Rules should be reflected in the Plans. Plans typically reference issues from…

Hello @Mirco Manara Welcome to the Atlassian community. Please start a new post for your question by clicking the Ask a question button at the top of the Community screen. Your question is a different topic (can't find sprint) than the original post (how to reopen sprint), and should be a separate post. Your question will…

@Piyush Annadate _ACE Pune_ Thank you for pointing out what I found was for Jira Cloud rather than Data Center.

Oh, and the field does not need to be visible. In my testing I did not include the field on the issue screen but it was still set to the default value when a new issue was created from scratch.

Hello @Hussein s Did you do an internet search for information? The first result that came up for me was this: https://www.atlassian.com/devops/observability-tutorials/jira-sentry-application-monitoring

The intent of the Clone function is to make a copy of the existing ticket as is. If a field is empty in the source, then the expectation is that you want it to be empty in the copy. This is also why the native clone feature doesn't use templates. The design of the functionality for default field values is to use them when…

Cloning a ticket will not necessarily use the default value in the field context. Try creating a brand new issue from scratch. Can you also tell us the type of the project? Get that information from the Type column on the View All Projects page under the Projects menu.

That explains the problem. The field has no value set for it when you were attempting to transition the issue. Therefore the condition was not met (logged in user was not among the users specified in the field). I see that in the context you set a Default Value for the field as "Jeremy Jones". The default value will be set…

That is not what I'm looking for. When you try to change the status of the issue you are viewing that issue. When you are viewing that issue you should be able to see the Change/Deployment Approver List in the issue details. I want to know the values displayed in that field in the issue for which you are trying to change…

Hello @Jeremy Jones Welcome to the Atlassian community. There are a couple of pieces of information you left out that we need to ensure all conditions have been met. When the condition is set to "user is in field" and you see only these options: What value(s) are shown in the Change/Deployment Approver List field for that…

While I have not tried this myself, I found that the documentation does not include the system field Environment in its list of supported fields. https://support.atlassian.com/jira-software-cloud/docs/add-or-remove-fields-from-your-form/

I see you changed your last reply so that it agrees with your earlier statements that your requirement is you want the issue to be set to unassigned when it is in the To Do status. It sounds like you have already handled that issue with your automation rule. The second requirement you stated later in your responses is:…

Your requirements are contradictory. You have said you want the issue changed to Unassigned when the status is To Do. And now in your last reply you said Assignee should be assigned if status is To Do. Please clarify your requirements.

You can look at using a Workflow Status Property on the To Do status to deny the permission to assign the issue. That would prevent https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/ jira.permission.assign.denied

Hello @Chandrashekhar Kavi Thank you for that additional information. The Item Updated event is not fired for all the different kinds of updates that can be made to an issue. To have a rule execute when a comment is added you will need to use the Work Item Commented trigger. To have these actions occur for every possible…

Hello @vynalavenkatesh121 Welcome to the Atlassian community. Can you provide more details about your scenario? I understand you want to automate creating issues, but I am unclear what you want to use as criteria - data in Jira issues or data in Assets. You mention you want to create monthly maintenance issues. Do you want…