Trudy P Claspill Community Champion

Thank you for the additional information. Is that rule image from the same system where you want to create your new rule? If so, based on the icons in it this concerns a Jira Server or Jira Data Center system, not a Jira Cloud system as indicated by the Deployment tag for your post. Are the Initiative and related parent…

Placeholders, of course! I'm still learning my way around Assets, and finding answers searching the internet requires that the correct question be asked. I had forgotten the term "placeholders". This was exactly what I needed @Björn Gullander Eficode . Thank you!

Hello @dominga_savino Welcome to the Atlassian community. This seems to be a very similar question to one posted at the same time by another user. Do you happen to be teammates? :-) https://community.atlassian.com/forums/Jira-questions/Jira-Automation-I-want-to-create-an-automation-that-turns-an/qaq-p/3020599 Can you…

Hello @Sabina Tangaro Welcome to the Atlassian community. Can you provide a screen image of an Initiative item showing the related "parent Epics"? Are the "parent Epics" child items under the initiative? Are the Initiative and related parent Epics all in the same project? What is your level of access in Jira? Are you a…

Hello @Sabareesh Kumar M When you say "related work items" do you mean work items that are linked to the trigger work item using the "relates to" link relationship? What are the results when this rule executes? Please describe the results and provide screen images showing the output in the rule execution Audit Log. Make…

Hello @Sam Newman m There were (and maybe still are) two types of user management - the original version and the new "centralized" user management. If centralized user management is applied to your organization then there is a User Administrator role that you can grant to people. Refer to this article and its referenced…

In what way is the rule not working? What are the results you observe in the issue? Please provide a screen image that shows the output in the rule audit log for the execution of the rule. Make sure you expand all the sections. In your automation you are checking a field named "t2" In your Edit action you're using JSON in…

Hello @Niklas Zarnecke To debug the automation we need to see the entire automation rule. Please provide images showing the entire rule. Also please provide screen images showing the entire audit log output with all sections expanded.

Hello @Hari Babu Did you have a question concerning Confluence? This seems like it would be more appropriately posted in the Articles section. If you are interested in authoring Articles refer to this post. An Update on the Atlassian Authors group! 

Hello @Joe White You cannot increase the limit of Assets that you can have for free. That is fixed at 50k. Above 50k you must start paying for the number of assets you anticipate having during the year, similar to how you pay for a User Tier annually. If you refer to the Assets and Configuration Management section of this…

Hello @Chris Peake Have you looked at the WAS operator with the ON predicate? https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#WAS status WAS "Blocked" ON "2025/05/09" That JQL would get you a list of the issues that had a status of Blocked at any point on the specified date. If you are looking for…

Thank you for that suggestion @Kunal Kanojia . I will spend some time working on that to see if I can generate a script to accomplish the tasks. I'll report back here how that turns out.

Click on the gear icon next to your avatar in the upper right corner. Select Projects. That should show you another view of the list of projects. Check if the project is listed there. If not, check on the left side for a Trash option. Click on that to see a project with the same name exists in the Trash. If it does you can…

Hello @Bob Irving Welcome to the Atlassian community. I see no other posts connected to your Community account. Can you provide link(s) to posts in the Community where you have received no helpful response? The members of this Community are generally good helping other members debug problems and find solutions. Are you…

Hello @Fernando Waisfeld Welcome to the Atlassian community. Jira Cloud does not natively provide a method to do that through the UI. You would need to use a third party app that provides more complex/customizable time tracking reporting. You could create you own custom solution using the Jira REST API as an alternative.…

Hello @Nat Yee Welcome to the Atlassian community. What type of project are you trying to modify? Get the project Type information from the Type column on the View All Projects page under the Projects menu. That field applies only to Company Managed projects. Team Managed projects use a different issue security…

Hello @Hais_ Pedro What have you tried? There is an REST API endpoint that can be used to retrieve asset objects based on AQL https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-aql-post The endpoint allows you to specify the maximum number of results to return, but some REST endpoints cap that…

Hello @Heather Driscoll Your syntax is incorrect. I think if you tried to just execute the labels portion of your original filter you would find it would not return any results: labels != "v8_testing_needed" and labels IS EMPTY Try this sprint="v7.4.16" and (status = "QA to Do" or status = "QA in progress") and ( labels !=…

Hello @V D Thank you for that additional information. When you set up your Jira subscription originally, did you elect to use the Free subscription (versus the Standard or Premium subscriptions)? Have you remained on the Free subscription? If you used only a Free subscription, and if neither you nor the other users had…

Hello @vynalavenkatesh121 Did you find a solution for your requirement? If you did, can you please share your solution to help educate the community. If you don't yet have a solution can you provide answers to the questions I asked? I may then be able to provide suggestions for a solution.

Hello @V D Welcome to the Atlassian community. How long is "long back"? What steps were you following to "migrate to the latest of classic or nextgen"? I've been working with Jira Cloud for over 3 years and in that time I've not encountered anything about migrating to the "latest of classic or nextgen". Do you see any…

Hello @Des Kelly I just did a search through Google for jira cloud integration alemba and it brought up a number of results. Have you investigated any of these? https://alemba.help/oldhelp/content/topics/connectors/connector%20for%20jira.htm https://alemba.com/integration-platform

Hello @Tuan Anh Welcome to the Atlassian community. That message is not asking you to pay for anything. How have you determined that you need to pay to gain access? If you set up the subscription you should be able to access the billing information through https://admin.atlassian.com. Refer to the following.…

Hello @Limor Hader Please show the details of the Edit action. Who have you set as the Actor for the rule? Is the specified rule Actor a member of the Security Level that you are trying to set on the child issues? You may find this KB helpful in debugging your rule.…

Hello @Jenna van der Merwe Welcome to the Atlassian community. Those are not static codes that we can look up to find the root cause. Those codes are useful to Atlassian support when they are looking in logfiles to pinpoint messages that occurred at the time of the problem. If the problem continues, I recommend that you…

Hello @Clara José Welcome to the Atlassian community. Have you reviewed the app documentation or tried contacting the app vendor's support team about this issue?

Hello @sanjjoy rio Welcome to the Atlassian community. What you want to do is not possible unless you have third party apps added to your Jira environment. Do you have third party apps added to your Jira environment? If so can you tell us the names of each of the third party apps? We can then tell you if what you want to…

Hello @BznsBuilder Welcome to the Atlassian community. Atlassian does not create backups that a customer can use for restoration. That is the responsibility of the customer. The uploading of a CSV would not normally delete pre-existing issues. Do you think pre-existing issues have been deleted, or do you think the data in…

Hello @Angesom Zeru Welcome to the Atlassian community. There is no active incident disrupting service, according to their Status page. https://status.atlassian.com/ Are you working from Russia? Atlassian no longer supports the use of or sale of their product in Russia based on this statement.…

Hello @Matt In your Lookup you have specified a project. What is the project scope specified on the Rule Details page? The Lookup action will be limited to retrieving issues that are in the projects specified in the rule's project scope. If the project scope is a single project and that project is not CONTROL (the project…