Trudy P Claspill Community Champion

Hello @Heidi Hendry Are you trying to insert that date into a custom field? Do you need to get the data information from the change logs of the Jira issues, or do you already have that date information and you just need to add it to the issue? There are REST API endpoints for updating custom fields. Custom fields can also…

How to check which environment I am using If you click on the help icon (the question mark) near your avatar in the upper right corner and then click on About Jira at the bottom of the panel, what information do you see? If you see a version number like "9.12.22" that would be an indication you are using Jira Data Center.…

Hello @swanandy381 Welcome to the Atlassian community. Can you provide more details for your question, and how this relates to the Atlassian Jira Service Management project?

Hello @Gorgia Babich Welcome to the Atlassian community. What does EDM stand for?

Hello @Bravo IT Welcome to the Atlassian community. When using a scrum board only the items in statuses in the column farthest to the right are considered "complete" at the end of the sprint. It doesn't matter what their status is, only that it is in the right-most column. This also determines what will appear in the…

Hello @Mitesh Mistry Welcome to the Atlassian community. What is your question? Do you need help figuring out this automation? Have you tried to create it and run into problems? When asking for help with an Automation Rule there are some pieces of information you should provide to enable us to help you effectively. 1. Tell…

Yes, the same limitations would apply. You would not retain historical information like created and updated timestamps, and the solution does not encompass "cloning" the attachments or comments. Do note that the solution provided in that KB can't be applied to the Jira Data Center environment. Automation for Jira Data…

Indeed those materials are outdated. The "Roadmap" terminology was replaced with "Timeline" many months ago. I don't see any information readily available that indicates when the material is last updated. You may want to visit the free on-demand learning available directly from Atlassian by clicking on the Learning link at…

I don't have access to an environment where I can look at a set up, but I think you might find useful information here: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ Under User Access there should be a page with a tab that lists "Any domain" and then domains you have claimed.…

Hello @melike_kurt Welcome to the Atlassian community. Did you review the information in their Compliance Resource Center? https://www.atlassian.com/trust/compliance/resources I did not find KVKK listed there.

Hello @Iain Davidson What steps are you executing to add the new user? What type of product subscriptions do you have? Are you utilizing Atlassian Guard? Have you Claimed domains in your Organization, and if so, are these new users members of those domains?

Hello @Mike Taylor Welcome to the Atlassian community. It is possible that the course material you are following is not up to date. The product is evolving constantly. Without being able to view that course material I can't provide any more insight than that. Can you provide a link to the course material you are…

Hello @Nazim Damerdji Welcome to the Atlassian community. What type of project are you working with? Get the project Type information from the View All Projects page under the Projects menu. At what level in the issue type hierarchy do the R7_Bug issues exist? Level 1 = Epics Level 0 = types that can be children of Epics…

Hello @ACTRA ITDS When you say "free upgrade" do you mean you want somebody to handle the actual work of migrating your data to Jira Cloud for free, or do you mean you want to use the Cloud products for free? If you are interested in "free" use of the cloud products, there is a free subscription for Jira Cloud but you are…

Hello @Victor Macarios Welcome to the Atlassian community. I have flagged your post to bring it to the attention of Atlassian team members. You should hear from them within 2 business days.

Hello @amir kishk Welcome to the Atlassian community. Is this something you are trying to do right after having created it? Or has it been around for a while? To what products did you subscribe; Jira Confluence, Guard, ...? Do you need to have a backup of the data from the products? An Organization is created when you…

I opened a support ticket with Atlassian asking about this. Their reply was that the list of object watchers cannot be seen through the UI. Can you view and manage the list of object watchers in the Assets UI (as an admin or otherwise)? I'm afraid not, the current UI in Jira 9.12.22 / JSD 5.12.22 does not allow…

Hello @Anandhi Arumugam _Cprime_ Thank you for your feedback. Which REST API call specifically? I could not find one that would provide the object Watcher information. If you found one, please share that information.

@Martin Flury That error messages shows that assignee is misspelled. If you have misspelled the field name in the JQL statement, that would be the reason for the error.

Hello @Ravi Varman Welcome to the Atlassian community. It is not possible to add a new option to the Swimlanes choices as you described with native Jira functionality. There are third party apps you could look at that add features to agile boards. One of them might have the functionality you seek. Are you open to…

Hello @Gal Fatal Considering that the field is not listed in the Supported Fields page in the ScriptRunner Cloud Behaviours documentation, I don't think you can actually use Behaviours on that field. https://docs.adaptavist.com/sr4jc/latest/features/behaviours/behaviours-supported-fields-and-products Have you contacted…

Hello @Yohann ROY Welcome to the Atlassian community. You cannot change the type of a Field after you create it. You have to create a new field. If you want to retain the original data then you have to copy it to the new field.

Thank you for that image. I wasn't seeing the "i" because in my test environment most of the custom fields don't have descriptions. The last place to modify the text is in the Field Configuration associated with that issue type in that project. The Field Configuration are initially populated with the field description…

Hello @Isabel Avila Welcome to the Atlassian community. Unfortunately it is not possible to self-remove you access to an Atlassian Cloud product. Only the Administrators of that product can remove your access to it. You will need to contact those people to ask them to remove you from their product. If self-removal was…

Hello @Terence Beh Welcome to the Atlassian community. Where are you seeing the "i" near a custom field? Can you provide a screen image demonstrating that? I don't see it in either the Create Issue dialog or when viewing issues and editing fields.

How did the user get added to the project? If you go to the project and select Directory, do you see them on the Customers tab, and if so can you remove them from there? Are they listed in under People and Access in Project Settings > Access?

I contacted Atlassian Support to ask them about options for managing Watchers of objects. This is their response: I'm afraid there is no out-of-the-box feature for adding the Watcher to the Assets Object in bulk. We have a feature request to add support for managing watchers via the REST API; however, this has not been…

Hello @PHILIPPE HENRIQUES Welcome to the Atlassian community. To get wider visibility on your question it is better to start a new thread by clicking on the Ask a question button at the top of the screen. Updating an existing post alerts only the original author and people that responded or are watching the post. So,…

Hello @ichrak.djebrit Thank you for that image. That is very helpful. The two numbers ( 20 / 10 , 2 / 25) indicate the number of users granted licenses (20 and 2) vs. the number of licenses you have purchased for the product (10 and 25). Atlassian previously sold Jira Software and Jira Work Management as separate products…

안녕하세요, Atlassian 커뮤니티에 오신 것을 환영합니다. 이 커뮤니티는 사용자 커뮤니티이며, Atlassian 지원팀에 문의하는 주요 창구가 아닙니다. 이 문제와 관련하여 Atlassian 지원팀에 직접 문의하려면 다음 청구 지원 페이지를 통해 지원 사례를 개설하세요. https://www.atlassian.com/company/contact/purchasing-licensing#/ 요청을 제출하려면 "추가 지원 필요"를 선택해야 합니다. --- Hello, Welcome to the Atlassian community. This is a user community,…