Trudy P Claspill Community Champion

Hello @Óscar Mestre Are you looking for the Bulk Import from CSV? From the All Work tab in a project you can access that feature. You can also find it in the Filters > Search Work Items screen.

@Aaron P_ The ability to revert to the previous navigation UI is being deprecated. https://community.atlassian.com/forums/Navigation-Refresh-articles/New-navigation-for-Enterprise-and-Premium-plans/ba-p/3060398 It has already been deprecated for Free and Standard plans.

Thank you for that additional information @Corinne Guibert At this point I recommend that you open a support case directly with Atlassian. If you are not an Administrator for Jira you may need to contact your Jira Administrators o have them open the support case. https://support.atlassian.com/contact/#/ Atlassian will be…

I recommend that after the Lookup action you add an Advance Compare / smart values Condition to check that you got at least one issue back: {{looupIssues.size|0}} is greater than 0 Otherwise you may get unexpected results or an error in the following Log actions and Edit actions when no issue is found by the Lookup.

@Marc -Devoteam- Community Champions don't have access to Atlassian Support tickets, unless they are also Atlassian Support agents, which I am not. I don't think John is either.

@HQRAZAHS @Marc -Devoteam- is correct. You associate the Priority Scheme to the project from the Priority Schemes page.

Closing the loop on this, the image you shared is from a Team Managed project. The work item types available in such a project are created in that same place using the Add work type button, and only one Subtask type is supported. The other location where you created additional Sub-task types is where they are created for…

Hello @thumuluru.shreya Using Google to do a search for jira cloud xray backup I found this info: https://docs.getxray.app/display/XRAYCLOUD/Backup+-+REST And this post from 2023 on the topic: https://community.atlassian.com/forums/Jira-questions/Xray-backup-restore/qaq-p/2414400

You're welcome!

You need to talk to your supervisors about what you want to do. Tell them what you want to do and why. They may agree to allow you to maintain access and work with you to set that up. Or they may advise you of some other way you can retain the information. You may be under the restrictions of an NDA, or an agreement you…

I found the answer here: https://confluence.atlassian.com/automationkb/how-to-use-smart-values-in-automation-rules-to-compare-the-the-target-start-and-target-end-date-fields-1115156802.html Though that article says it is applicable to Data Center the same solution works for Cloud. Try this: {{issue.Target…

Hello @Jon Lam Welcome to the Atlassian community. It sounds like you are asking to maintain access to data owned by a company after you stop working for them and they disable your access. Have I understood your question correctly? If so, that doesn't seem legitimate. If the company owns the data you don't have any right…

Hello @Lazo Dana Shawkat Please provide screen images showing us the entire rule you have created. When you say you can't manage to create the recurring epic and tasks, what do you mean exactly? Is the rule executing? Are you not getting Epics and Tasks created? What do you get? If the rule is executing and you are not…

Hello @Kevin Wujcik Welcome to the Atlassian community. Can you please provide screen images showing the entire automation rule? What is the field type for Target Start? Is it a Date field, Date/Time field, or something else? One thing that I notice is that you did not specify the unit for output. Do you want weeks, days,…

According to this reply in 2021 from an Atlassian team member it is not possible to get attachments through an Incoming Webhook trigger. I have not found any newer information that contradicts that.

@Ben Alderton I have been engaged in a new question on this same error. If you are still trying to implement this, take a look at this post: https://community.atlassian.com/forums/Jira-questions/No-work-items-from-the-webhook-Webhook-version-2-0/qaq-p/3069512

Note that setting Card Colors is not supported in the native board created automatically for Team Managed projects.

Hello @Lee Street I don't think that an Affected Versions field is created out of the box, but you can added such a custom field. Has Affected Versions been added to your Custom Fields? The field type would be Version Picker.

Hello @Clare Lawson Refer to this article for information about Customer Notification Logs. Introducing Customer notification logs in Jira Service Management Cloud You should see a Customer Notifications Logs option in the navigation panel on the left, along with all the other nav options for a Service Management project.

@Tomislav Tobijas The author indicated in their response to my answer that they do not have administrator access, so they will not be able to access the External System Import function.

Hello @Ivan Zuniga Alegria Welcome to the Atlassian community. I want to clarify a point in your requirement. You are looking for the last comment entered using the Reply to Customer option. That would mean that the comment was public, not internal. Comments made by Customers are also marked as public. You would also need…

Hello @Fernando Flores Can you please share the following details of your rules? * For the Incoming Webhook trigger from the destination system rule, what did you specify for the setting of Work Item Criteria? * Can you show us the details of the Create action from the destination system rule? I want to see the smart…

Hello @Jon Platt Can you please share with us images of your entire automation rule? Can you please share the details from the Audit Log for execution of the rule? How are you triggering the rule? How are you selecting the issues you want to update?

Just to follow up - We will be starting our DC to Cloud migration testing next week, so I will test creation of an automation rule during that time and report back if I have additional questions. Thank you again.

Hello Joshua, I'm afraid I don't know the exact steps to resolve your issue, and don't have an environment where I can recreate it. If you have not already found a resolution I recommend that you reach out directly to Atlassian for assistance: https://support.atlassian.com/contact/#/

I don't know of one that would specifically meet that requirement. Looking through the Atlassian Marketplace my search efforts did not readily reveal any that immediately appeared to handle your case.

@Zach Wettlaufer As noted by the open change requests mentioned by @Dan Breyen there is no native capability to configure customer Notifications per Organization. The native work around would be to disable the native Customer Notifications and built automation rules to send the notifications instead. There may be third…

Hello @Divakar Welcome to the Atlassian community. You need to report that issue to the administrators of your Jira Service Management instance. Here we are a community of users of our own Atlassian products. We have no access to the specific instance you use. I suspect that the Oauth token used in the configuration has…

Hello @Tanja Krinke Welcome to the Atlassian community. How many issues in total is the filter retrieving? Boards are limited to display 5000 issues, so if you have more issues than that Jira will display the oldest issues until it reaches the 5000 limit. For this Kanban board do you have the Backlog enabled? In your Board…

Hello @Corinne Guibert So far I have not been able to recreate your scenario. Do other people have the same experience with the same filter? Do you have the same experience if you filter based on another Company Managed project, or another issue type? Have you tried a different browser app, a private browser window, or…