Trudy P Claspill Community Champion

Hello @Saqib Barlas Can you provide screen images showing: - the screen with the error message when you are trying to create a story - the Create transition from the workflow for the Story issue type in that project, showing the Validators/Rules section for the transition. Lastly, what type of project does this concern?…

Hello @Mike Portnoy Welcome to the Atlassian community. Can you provide the steps that you are following in the attempt to add the product to your site? And can you provide the full details of the message you receive?

@Yatish Madhav Additionally, given that this Question has an accepted answer and otherwise has not been updated in over 6 months, I recommend that you start a new thread for your help request by clicking on the Ask a question button at the top of the screen. Updating an existing Question notifies only the original author,…

Hello @Yatish Madhav The short answer is you cannot do that. Date/Time fields in Jira are designed to change based on the timezone preference of the person viewing the data. If you want a static value, you could consider copying the value from the date/time field to a text field. But I would first ask you why you need the…

Hello @Laurie Shimer Is this a field where you would fill in a value from teams created through the Teams menu? What type of project does this concern? You can get that information by clicking on the ... button next to the project name in the navigation panel. Both lines of information are important to know. In the issues…

Hello @[deleted] Have you already started constructing this rule? If so, please provide screen images showing what you have built. If you are having some problem with some part of the rule, what problem are you encountering? Automation Rules have the capability to create work items, including subtasks, without using a…

Thank you for sharing the image from your project Permissions Scheme. I recommend that you double check the memberships of those roles in your project to make sure the user is not assigned to one of those roles. Perhaps a User Group has been added to one of the roles, and the user is a member of the group. You can also ask…

Hello @Илья Венков Thank you for that additional information. This document details how to downgrade to the Free subscription. https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/ Go to the Billing page. Click on Manage button next to the product. Select the option…

Using "created" or "updated" is going to to check the date the issue was created or the date it was last updated, respectively. Those dates are not related to when a particular person was an assignee for an issue. @Gor Greyan 's suggestion will get only the issues where the assignee was changed during the date range. It…

Thank you @Marc -Devoteam- . I have been so focused on Jira that I haven't been keeping up with enhancements in Confluence. :-(

Creating a filter based on a date range for Due Date doesn't appear to be possible at this time. There is an unresolved change request about that: https://jira.atlassian.com/browse/JWMCLOUD-337

Hello @Tahliah Footman Welcome to the Atlassian community. Please share with us the JQL you are trying to use. Review the WAS IN documentation: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#WAS-IN I believe you are going to need to use the DURING predicate. Are you trying to make "last 3 months" be…

Hello @Sreenivasaraju P Have you already got a rule constructed? If so, please share with us screen images showing your entire rule. Also provide detail images for anyplace where you are using smart values or JQL. Explain to us what you expect to have happen when the rule executes, and what you actually observe happening.…

Hello @Hexu Wang Welcome to the Atlassian community. What do you mean by a "live doc"? What is the content of that? Have you started building the rule? If so please share screenshots of what you have created.

When I ask what problem you are trying to solve I'm trying to get at why you want the Epics in the Backlog list What capabilities do you gain from having the Epics and child items mixed together? Why do you need that capability?

Hello @Steve C What type of project are you using? What type of board are you using? Have you enabled the Epics Panel? Is the Epics Panel not meeting your needs? If not can you provide more information about the problem you are trying to solv

Hello @AYA LAHMADI Welcome to the Atlassian community. You said these are emails going to "clients". Are the issues being created in a Jira Service Management project or another type of project? If they are in a JSM project are these the notifications configuration in the Customer Notifications are of the Project Settings?…

Hello @Pedro Webster In Jira Data Center they were two editing options; an Edit button that would pop open an Edit dialog and show the fields defined in the Edit screen, and inline Editing directly in the View screen. In Jira DC if you had a field in the View screen but not the Edit screen, then you could see it but not…

Thank you for that additional information Alejandra. I have not been able to recreate your problem working with a Company Managed Business project and a Form set to Limited access. The next thing we should examine is the Permissions for the project. Go to Project Settings > Permissions. Please share with us the settings…

Hello Alejandra, I have now been able to recreate your issue. It appears to be related specifically to Business type projects, both Company Managed and Team Managed, and only when the issue is created by clicking the +Create option from a column on the board. Also there must be a field set as Required, besides the Summary…

TL;DR Try disabling the Releases feature for the project, then re-enabling it. That should add the Fix Version field back to the work item type layout. I removed the Fix Versions field from an item type and saved the change. I immediately tried to search for the field and re-add it, but searching did not find the field. I…

Hello @Charley Letezeio Welcome to the Atlassian community. What is the exact problem they are encountering? Are they getting the MFA prompt? Are they able to provide the appropriate response to the prompt? Are they getting an error message? Is the account a managed user account or unmanaged user account?

Hello @Илья Венков Welcome to the Atlassian community. Do you actual want to cancel the subscription, or are you trying to regain access? If you are trying to regain access, let us review how your subscription got suspended. If your subscription is in a suspended state, you should have received email explaining why it was…

Thank you for confirming it works manually for both active and closed sprints. What version of Jira Server/DC are you using, and what version of the ScriptRunner app? As a test, would you be able to try using the sprint name smart value (surrounded by quotes) instead of ID to see if that makes a difference? I have not yet…

Hello @Natalia Mojica This is possible with a work around that includes an alternate Custom Field to hold the template, changing the Create screen to include the alternate field, and using an Automation Rule to copy the data from that alternate field to the native Description field after the issue is created. Refer to…

Hello @Clark Holdham Welcome to the Atlassian community. What exactly do you mean by "can't"? Are you not able to find the field when you search for it? If so, have you confirmed that it is not already added to that issue type? If you do find the field when searching, are you having trouble dragging and dropping it into…

Hello @Carlos Matta Thank you for all that great additional information. Are you getting the addedAfterSprintStart() function from ScriptRunner? When you say that it works when you trigger the rule manually, what sprint ID do you provide to the rule in that case? Is it the ID of an active sprint or a closed sprint? When…

Hello @Mireya Cintora I want to revisit the requirements to make sure I understand them correctly. 1. You have a Cascading field that has two levels - Client > Facility 2. You want to set the Assignee based on the value in the Cascading field. 3. You are dealing with Epics and child issues. Question 1: Are you wanting to…

@Olivia Mundahl Today on my Cloud instance I noticed that the Copy action has been renamed Duplicate. I don't suppose that is what has happened in your system also?

Hello @HQRAZAHS Thank for the screen images. That is very helpful. I will note that based on the images you are using a Team Managed Business project. It important to note both the customization architecture type (Team Managed vs. Company Managed) and the functional architecture type (Business vs. Software vs. Service). To…