Trudy P Claspill Community Champion

Hello @Ardalan Sepehri Looking at your original post I see this: In the image it says that the last column on your board is "Cancelled", and in your text said you are moving the issues to the DONE column. Can you show us the Column/Status configuration for your board? Is the "done" status mapped to the column farthest to…

Hello @Joerg There are a few settings you might want to consider adjusting. You can disable at a global level the default setting to make the Reporter a Watcher of an issue they create. https://support.atlassian.com/jira-cloud-administration/docs/configure-the-user-default-settings/ Individual users can disable and enable…

Hello @Ramona Wechsler Ordering of issues by Rank is global and relative between issues. It has nothing specifically to do with the sprint or status to which they are assigned. When you look at the issues that were pre-assigned to the next sprint, have they remained in the same order overall, with respect to each other?…

Hello @KC Maddox Welcome to the Atlassian community. What you have provided appears to be a URL for an Atlassian Cloud site which could host a variety of Atlassian Cloud products such as Jira and/or Confluence. Is this a site that you set up? Or did somebody tell you to access the site? If you were told to access the site…

Hello @danish.khatri I reviewed your last reply (where you included images) again and I see that in the image you added the note "Clone created in Jira Software Project using another automation rule". That would be part of your problem then. Your rule to set the label to the linked issue key is triggered by creation of the…

I did not lose any Release information. However, I encourage you to test this in a separate project first, and/or create a backup or generate documentation of your releases and related issues just in case, before making the change in your live project. I cannot offer any guarantee that you will not lose data.

To install an app/plugin requires Jira System Administrator access and connectivity to the internet. Documentation on the process for installing plugins can be found here for the latest Jira DC version: https://confluence.atlassian.com/adminjiraserver/managing-apps-938846929.html You can browse and search for plugins that…

Hello @danish.khatri Thank you for that additional information. How and when exactly is the clone issue in ABC created, relative to when the ABCs issue is created? Your rule for the JSM project is triggered by creation of the JSM (ABCs) issue. If the process to create the clone ABC issue has not completed already and the…

Hello @Gerrit Deloose You have indicated that you are using generic linking to create the relationship between the US and the tasks. The native Jira functionality does not infer any sort of parent/child relationship between items linked in this manner nor does it automatically copy of synch data between items linked in…

On the Board view (Kanban board with Backlog enabled) when attempting to use the new Parent filter you cannot select/specify a level 0 issue (issues that have subtasks) unless the board Group is set to Subtasks. Only Epics are available to select and only Epic keys can be manually entered when the board Group is not…

Hello @danish.khatri What is the Scope of the rule you have created? That information is on the Rule Details page. When sharing a rule execution Audit Log, please make sure you click on all the ">" characters on the right to reveal all the details of the messages in the log. Which of the issue creations, ABCs or ABC, are…

Hello @Tim Padgett If you are still looking for help on this... Can you tell us where you got the example script? It looks similar to a script example I found here that is applicable to Jira Data Center. I see that the tags on your post indicate you are using Jira Cloud. Is that accurate? Do you need a solution for cloning…

Hello @thumuluru.shreya I don't think I understand your question. Can you walk us through the scenario, step by step, with example data? That may enable us to provide you with useful advice.

That doesn't sound familiar, and I don't have access to any environments that are still on the old navigation. Could it have been provided by a third party app? If so, you may find it either under the Apps heading on the left, or under the More options in the tabs that show across the top when viewing a project/board.

Hello @Digvijay Singh Gehlot The native Clone process does not allow you to make changes to the issues being created so it is not possible to add any sort of flag to the issues to indicate more layers need to be cloned. You could potentially create a process that uses Automation Rules rather than the native Clone feature…

Hello @ashutosh Welcome to the Atlassian community. This is a user community so it is not the best method to report a perceived bug directly to Atlassian. The better way to do that is to have an administrator of your environment open a support case directly with Atlassian through https://support.atlassian.com/contact/#/…

Hello @Pablo Valerio Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

Hello @Maria Flores There currently is no capability to customize the options available in the Group feature on the List tab. I was not able to find a change request for that in the public Atlassian backlog at https://jira.atlassian.com/secure/MyJiraHome.jspa I'm not aware of an extension that will modify those options…

Hello @jenn What type of project were you / are you working with? Get the project type information from either the View All Projects page or by clicking the ... button next to the project name. I'm not immediately recalling the functionality you mention. Can you describe what the output looked like? Maybe it was a built-in…

Hello @leslie Welcome to the Atlassian community. Can you share a link to the document you are referencing for instructions? I suspect you are looking at documentation that is applicable only to Confluence Data Center, while according to the tags on you post you are using Confluence Cloud.…

Hello @Todd Dobmeyer Welcome to the Atlassian community. Reviewing the graphics in the two images I believe that your source instance is Jira Cloud and the instance to which you are being moved is actually Jira Data Center. Jira Cloud is the Software-as-a-service product where Atlassian hosts the product on their own…

@Mahnoor Arshad Both @Bharat Kalia and @Aaron Williams have made valid points. Additionally, while your post indicates you are using the Jira Cloud product, the graphics in your screen images are from the Jira Data Center product. Automation functionality can be different between these two products, so it is important to…

Hello @Gerrit Deloose Welcome to the Atlassian community. I have a few questions about your statement: I want to build JQL which gives me all the tasks under US which are part of the current sprint Can you show us a "US" show the "tasks" that are "under" it? I want to make sure I correctly understand the issue type…

@SShrivastava To ensure we are correctly assessing your scenario can you provide screen images showing how you are able to edit Reporting Capability but not able to edit Idea?

Hello @Katarzyna Turnau Welcome to the Atlassian community. Are you looking for general statistics across the Atlassian ecosystem, or are you trying to pull statistics for your instance specifically? If the latter have you done any configuration of your environment to provide information to Jira about the "company role" of…

Hello @Angel Salazar Can you clarify this point? Are you looking to have the selected issue type forcibly changed before the issue is created, so it uses the screens/workflow of the desired type? Or are you looking to have the issue type changed after the issue has been created? If the latter, do your various work types…

My stress/anxiety is caused mostly by being in my head too much, overthinking and endlessly thinking about everything. To combat this I do some that is very physical and requires me to focus my mind on my body - specifically I take ballet classes and have been doing so for almost 20 years (as an adult). It requires that I…

Hello @Tyler Salerno Welcome to the Atlassian community. You can check the smart value {{comment.internal}}. Send the mail when the value is false.

Hello @Julie Sgroi That type of error is produced typically when the Create transition in the workflow for that work type in that project includes a Validator/Rule that says the specified field must be filled in before the issue can be created. You will need to either fill in that field or change the workflow to remove…

Hello @Rebecca Maaser Welcome to the Atlassian community. If you have archived individual issues in a project but not the project itself you can access the archived issues from the Archived Work Items tab. If you have archived an entire project you can access those work items only by direct links, as @Aaron Williams said.…