Comments
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Hello @jira_admin_cu What you want to do is not possible with native JQL. JQL supports ORDER BY appearing only once at the end of the JQL. You can't have different ORDER BY clauses for subsets of the JQL results. You might want to consider using a Jira Dashboard instead with multiple Filter Results gadgets. Each gadget…
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Hello @John Ashmead Jira natively supports a 3-level hierarchy: Level 1 - Epics |-- Level 0 - "standard" issue types |-- Level -1 - "subtask" issue types You can add levels above Epic when you have a Premium or Enterprise Jira plan by modifying the hierarchy:…
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Can you show us an example of an issue where a link already exists like the ones you are trying to create? Specifically I would like to see the Linked Work Items section. I suspect part of the problem is that you should only have an issue key as the data to import. "supports" should not be in the data. There may be another…
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Hello @Marina Vytovtova There is not a single-button "change the project type" option available in Jira Cloud. To change from a Team Managed project to a Company Managed project would require creating a new, empty Company Managed project and moving your TM project issues to it. Before moving them you would have to…
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Hello @Super Diego Can you provide an example of your import data that includes the headers, issue key(s) and data you provide for trying to create links between issues?
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In boards associated with individual projects where Release values have been added to the project you should be able to display a separate panel showing the Releases by clicking on the Versions pull-down.
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Hello @Henk van de Berg Welcome to the Atlassian community. A couple of other posts have mentioned the same issue. https://community.atlassian.com/forums/Jira-questions/Board-search-no-longer-working/qaq-p/3078818#M1139267 https://community.atlassian.com/forums/Jira-questions/Bug-regarding-issues-search/qaq-p/3078352 I…
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Hello @Tamar Peer I recommend that you report this issue to your Jira Admins and have them raise a support case directly with Atlassian at https://support.atlassian.com/contact/#/ There have been at least two other posts in this community about the same problem. There was a change released for Team Managed board searches…
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Thank you for that additional information. It is possible that the user's email has been suppressed by Atlassian. To find out if that is the case open a support ticket directly with Atlassian and provide to them the email address and ask if it has been added to the suppression list. https://support.atlassian.com/contact/#/
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Hello @orla_mears Can you provide a screen image of your Hierarchy from: https://yourBaseURL/jira/settings/issues/issue-hierarchy Can you confirm that the Initiative type is in a level that appears above the level where Epic exists? Your post tags indicate you are using a Free version of the product. Is that accurate? The…
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Hello @Marina Vytovtova Welcome to the Atlassian community. What type of project does this concern? Get that information by clicking on the ... button next to the project name. It is not possible to add a "column" to backlog screens, but for Company Managed projects it is possible to add up to three fields to the card…
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Under certain subscription plans there is an option in your Organization through https://admin.atlassian.com to block access to specified IPs. Have you set up blocklists or allowlists for your Organization? Have you ever been able to access the system from your IP previously, without connecting to a wi-fi? If so, are you…
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The other replies referring to Contexts are relevant only if the project with which you are working is a Company Managed project. If you have added an existing Global custom field to a Team Managed project, the Team Managed project will not show in the field Contexts. TM project can use Global custom fields only when they…
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Olá @Larissa Lima Nascimento , Bem-vindo à comunidade Atlassian. Excluir um ticket no Jira requer uma permissão específica que pode não ter sido concedida a você. Entre em contato com os Administradores do Projeto ou com os Administradores do Jira para descobrir se você possui essa permissão ou solicite-a. Observe que,…
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Hello @Eric Browning Welcome to the Atlassian community. Can you provide screen images showing your entire automation rule, the details of the trigger showing the inputs you have created, and the details of the step where you are trying to set the duedate field? Sometimes errors likt this are due to context, or improperly…
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Hello @Julia R. What steps did you execute to add the field? I am trying to determine if you created a new Global custom field, or if you added an existing Global custom field to your project. What type of project does this concern? Project specific custom fields are supported only for Team Managed projects.
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Did you check for a blockage reason in Jira > System > Admin email audit? Was a reason listed of is there no record there either? Is this an invitation for a new licensed user, an user that is already licensed, or a customer user?
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Hello @Nour Welcome to the Atlassian community. Have you tried from another browser or a private browser window? Are other users experiencing the same problem with the same URL? Are you able to access the home page successfully? https://lyxa-team.atlassian.net/jira Are you the owner/administrator for this Jira instance and…
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Hello @Steve Goodwin The Group By: Queries option is available only in boards created from Saved Filters or the boards created for Company Managed Software projects. To set the Queries that will be used click on the ... button next to the board name and select Board settings. Then expand Layout and click on Swimlanes. On…
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Hello @karine_aittaouit Welcome to the Atlassian community. Looking at your Create New action I notice that you are probably using the wrong smart value for the summary. You have specified {{issues.summary}} Try without the "s" at the end of "issues": {{issue.summary}}
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Also, I have a pending app cancellation in my own environment, and I find an "Undo Cancellation" button when I go to admin.atlassian.com > Billing > Manage (button next to the app in the billing list) I am getting a "new Billing Preview" screen where I find the Manage buttons for subscriptions to the Atlassian apps and 3rd…
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Hello @Bob Finger Welcome to the Atlassian community. Who provided you with guidance to switch your plan? I have not heard that recommendation before. Are you following plan-switch instructions for that from an Atlassian provided document? If so, can you provide a link for that document?
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Hello @rhaupert Welcome to the Atlassian community. Have you tried resending the invitation as discussed in this article? https://community.atlassian.com/forums/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025
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That is all good research. Thank you for sharing. At this point, given that we haven't been able to recreate this in other Jira instances to which we have access, I recommend that you open a support case directly with Atlassian: https://support.atlassian.com/contact/#/ With your permission they will be able to access your…
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Regarding the failure to find the issue even when using the whole key: 1. Does that happen only in this one Team Managed project or does it also happen in other Team Managed projects? 2. Are other users having the same experience? 3. Have you tried using a different browser app, clearing your browser cache, or using a…
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Hello @Saskia van _t Hoff Welcome to the Atlassian community. I am having the same experience in my Team Managed Scrum board, but I don't often search that way so I can't say if it has changed. If I search for the entire key the issue is found, but searching for just the number portion of the key does not find the issue.…
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@Joerg Reporter is a required field by the application itself. It cannot be left blank.
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Hello @Jayan_ Vishnu Welcome to the Atlassian community. I have not been able to replicate the issue you see with sorting based on Status Category Change Date. Can you share with us the JQL you are using in that scenario? And are you using that in the Search Work Items screen or in some other screen? Do other users of your…
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Olá @CEZAR TAMEIRAO , Bem-vindo à comunidade Atlassian. Somos uma comunidade de usuários. Portanto, não temos acesso ao seu plano de assinatura. Entre em contato com a equipe de Licenciamento da Atlassian por meio desta página: https://www.atlassian.com/company/contact/purchasing-licensing#/ --- Hello, Welcome to the…
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Hello @naveen chowdary Welcome to the Atlassian community. I'm not sure that I fully understand your question, but I'll try to answer it. First the product are installed on a Site which is identified by a URL; i.e. https://yourCompany.atlassian.net You can have one copy of each Atlassian product per site. It is possible to…
