Trudy P Claspill Community Champion

Hello @jira_admin_cu Can you share with us the information you are getting in the rule Audit Log when you mark the last of a one of the "is Blocked By" linked issues to Done? The output when you set any of the "is Blocked By" linked issues to Done, whether the first, second, or last, would also be informative to helping us…

A potentially good alternative, as @Mikael Sandberg mentioned, is the Assets functionality available with JSM Premium. Unfortunately the Assets feature is not available in the free or Standard plans. But if you licensed Jira for even a small number of agents that would give you a powerful feature for managing this project…

Hello @Rigaud Elodie Before the subscription was suspended, deactivated, and finally deleted, Atlassian normally sends warning emails prior to each of those stages. The emails go at least the the Organization Admin, and I think they also go to the Billing Admin/Contact, the Technical Contact, and potentially Product…

Hello @Cayenne Did you sign up for a free plan from the start, or did you sign up for a trial of a paid plan? If you signed up for a free plan, did you sign up for a short term trial? Did you potentially exceed the limit of no more than 10 users in your free plan? Before suspending or deactivating your subscription…

Hello @Peter Heffner For the specific case of the native childIssuesOf() function, in Cloud you can use the portfolioChildIssuesOf() function. It takes the same parameters. I'm not immediately recalling if Atlassian provides a document that specifically covers the feature parity of native JQL functions between DC and…

Hello @Charlie Hills Welcome to the Atlassian community. The answer is 2 - your expectations are wrong. Project Categories are not the same thing as the Categories option you see for issues in a Business type project. The Project Categories you defined is used at the Project level, not at the issue level. Project…

Hello @Jorge Giraldo Welcome to the Atlassian community. No, it currently is not possible to customize the arrangement of the tiles in the Project Summary page.

Hello @Lester Reyes Welcome to the Atlassian community. Have you contacted your company's technical support team to see if they can help? Do you mean a user that was just a Jira Admin, or do you mean your one and only Cloud Organization Admin? If the person was just your Jira Admin and there is still somebody who is an…

Obrigado pelas informações adicionais. Isso indica que os usuários afetados não têm acesso de Usuário do Jira ao produto Jira. Você precisará entrar em contato com um Administrador da Organização do site para conceder esse acesso aos usuários afetados. Um Administrador da Organização poderá acessar o Gerenciamento de…

Great! Did you go with the implementation I suggested, or something else? If my responses helped you achieve your goal, please consider clicking on the Accept Answer button. That will mark your Question as Solved, which helps others search the Community forums find posts with validated answers.

Hello @Qasmi Islamic Microfinance Bank Do I understand correctly that your subscription was suspended in May 2025 because the bill for it was not paid? If it is still in a suspended or deactivated state it can be reactivated. Refer to: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/…

If you use a board that has ORDER BY priority DESC in the board filter, you will not be able to drag and drop the items to change their "priority" (rank) in that board. Additionally, the built in Priority field is a selection list, so you end up with many items having the same Priority value and clumped together. You would…

Please provide images showing the entire rule, and the step where you are trying toset the field.

Hello @KLINGER Servicedesk Please provide the following information. 1. Screen images showing the entire rule. 2. Images showing the details of each step. 3. Images showing all the information available in the audit log entry frin when the rule executed.

Based on the image you provided I can tell that you are working with the board for a Team Managed project. You will not be able to change the sort order on that board. The Custom Filters do not allow you to change the sort order. They only allow you to reduce the issues displayed to a subset. Note that if you are using it…

Bonjour @Noel , Bienvenue dans la communauté Atlassian. Un utilisateur disposant d'un accès Administrateur d'organisation ou Administrateur de facturation peut modifier le type d'abonnement via la page Facturation à l'adresse https://admin.atlassian.com. Vous devez d'abord vous assurer que votre nombre d'utilisateurs sous…

Hello @Salma Ratanjee I need answers to the questions I asked on July 14 in order to provide you with advice.

Hello @Michelle Alimoradi Welcome to the Atlassian community. I too saw this problem while working with one of my past clients. I escalated to Atlassian Support. Upon investigation they said the root cause was this known and unresolved bug: Intermittent discrepancy in task status between Confluence Cloud page and backend…

That is unfortunate. You did not answer my earlier questions about whether I understood your requirements correctly or how you want to use the output. If Bill's solution is not actually going to meet your requirement, depending on your use case for the output there may be other options that don't require a third party app.

Jira does not natively provide a feature for accessing the last comment added to an issue to display that elsewhere. What problem are you trying to solve by displaying that on your cards? Why do you want to display a potentially large blob of text on your cards? You've told me that you want to do that, but my question is…

If I understood your requirement then @Bill Sheboy 's solution unfortunately will not meet it. It will select a group of Epics and a group of non-Epics, but it won't select the non-Epic issues that are specifically children of the Epics. You would need to use a filter to get a list of the Epics that were created in the…

Hello @Tanya Thurs Have you confirmed that you have the Delete Attachments permission in that project? There are two different permissions - Delete Own Attachments and Delete All Attachments. If an attachment was added by imbedding it in a comment, deleting the comment should delete the attachment also if you have…

Hello @Kevin Tra Welcome to the Atlassian community. I recommend that you ask your Administrators to pose that question directly to Atlassian through a support case created here: https://support.atlassian.com/contact/#/ From a Jira user/admin perspective within the rule itself it is possible to use a Log action to print…

Olá @Silvio Cava , Bem-vindo à comunidade Atlassian. O que acontece quando você tenta acessar os projetos? Você consegue acessar algo na instância do Jira, como filtros ou painéis? Quando foi a última vez que você acessou algo com sucesso na instância do Jira? Se já se passaram mais de 120 dias desde que você fez login,…

Hello @Dave Van Hecke Do I understand your requirement correctly? You want - issues of particular types (not the Epic type) - where those issues are also in a subset of Statuses - where those issues are also children of Epics - where those Epics were created in the past 30 days If I have understood correctly, that is not…

Hello @Ryan Leung Welcome to the Atlassian community. Native Comments is not a field that can be added to the Card Layout because it is not a "simple" field. Comments are a collection of Comment objects, each with multiple fields. Can you provide more information about the problem you are trying to solve by displaying…

Hello @DAVID CARNOW Are you talking about this? https://getgreenshot.org/ On that page there is a link for getting support. That leads to a Jira Cloud instance that they use. There it appears you can click on the Create button to create your support question. What you have stumbled on here is a User Community for questions…

It would be helpful if you could tell us the Type of the destination project and the actual field type for these fields. Then we can try to recreate your scenario to make sure that we give you advice that we can first prove works. If the destination is a Company Managed project you need to go to…

Hello @Hyndhavi, Vattigunta Adding to this, you must be a Jira Administrator to access the External System Import function mentioned in the above document. If you are not a Jira Administrator you can access a bulk import function from the Search Work Items screen. You must have the Global Permission for making Bulk Changes…

Hello @Marcel Babik Adding to this... We are a user community, using our own instances of Jira. We are not the administrator of your Jira instance. We can advise you on how to address your need, but we don't have access to your instance to actually grant you any permissions. If you are unsure who the administrators of your…